I had a good stay with my girlfriend at The Tytherington.
The only thing we were unhappy with was the food. It took about 1 hour to receive our food, and we were also told different information about the Kitchen closure time. Likely, we could give our order on time, but someone who was served after us was not able to. It seemed that on the day we visited, the kitchen staff was either short-staffed or had other issues. The staff behind the counter looked inexperienced, with only 1 or 2 who knew what to do, though they had too much to do already and couldn't assist.
The view from their garden was great, over their golf pitch.
The staff here are all lovely, super helpful and accommodating. Hotel guests can use the spa facilities for free during their stay, something we took full advantage of. It’s a nice hotel to stay in if you’re in the area. Ideally there’d be a little more attention to upkeep- there are cobwebs in some harder to reach spots, we kept being given too few towels, the heater didn’t work, the shower was stiff and hard to turn on, and the batteries in the tv remote needed replacing. All small things that the staff were happy to fix when notified though.
2nd time stay at the Portal. Rooms are great, championship golf course very good (even in the wet/muddy ground).
Staff are great & had a super breakfast in the restaurant in the morning which is fulled with light & good views.
Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
I took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
Was a nice hotel with modern amenities and a big gym and pool…
The only draw back was limited variety on vegan choices in the restaurant, However I understand it is not for everyone…
My husband had a broken bone in his leg we where booked a room on the first floor. When he saw us he arranged for our room swap, offered us tea and coffee whilst we waited for this to be arranged. All staff were very professional and courteous offering to take our bags to the room. We will plan another trip as we were unable to use the facilities.
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
Stayed here twice before and was satisfied with experience. Unfortunately, this time, I had to change the room as the curtains were falling down and wouldn’t close. The replacement room they gave me smelled of sweat and wee. Other than that the hotel is nice and reasonably priced. Parking is good. Cleaning needs to be prioritised to improve the experience
Very Good
85 reviews
8.2/10
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per night
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7.2/10
GGuest UserI took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
GGuest UserMy husband had a broken bone in his leg we where booked a room on the first floor. When he saw us he arranged for our room swap, offered us tea and coffee whilst we waited for this to be arranged. All staff were very professional and courteous offering to take our bags to the room. We will plan another trip as we were unable to use the facilities.
GGuest UserLovely last minute get away.
The canal view room was spacious.
Lovely hotel, the staff were super friendly and helpful.
The pool and spa facilities were excellent.
The food in the restaurant at night was delicious.
Will definitely be going back.
GGuest UserStayed here twice before and was satisfied with experience. Unfortunately, this time, I had to change the room as the curtains were falling down and wouldn’t close. The replacement room they gave me smelled of sweat and wee. Other than that the hotel is nice and reasonably priced. Parking is good. Cleaning needs to be prioritised to improve the experience
GGuest UserArrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
GGuest UserThis is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
GGuest UserRoom smelled of vomit and the curtains were torn informed staff they did seemed attentive but we were not offered a room change
Hotel is contracted to workmen working on the motorway also lots of couples with dogs in the room
In my opinion the cleanliness has declined in this hotel
CCarl Hudson 1987Was a nice hotel with modern amenities and a big gym and pool…
The only draw back was limited variety on vegan choices in the restaurant, However I understand it is not for everyone…
SSubbu ValliappanComfy bed and great shower - all that we need after a full day of getting drenched in The Great British Rain. Breakfast was superb and filled us up for the day. We only stayed one night but we really liked it.
GGuest UserWhen I used the pool it was virtually empty. I love that it was open until 9pm as it meant I could swim after a long day out.
The room was big and spacious. Only downside is the shower wasn't great, there wasn't much power and the water was too hot. Could have done with having air con or even a fan as it got quite hot in the night.
Otherwise, it was a pleasant stay
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