Hotel facilities/location, Staff's customer service and cleanliness/hygiene, and overall experience are excellent.
One area that needs complete change is the buffet breakfast management. Morning buffet breakfast was very chaotic and staff managing breakfast lost control. To name a few areas for improvement, when you walk-in, nobody greeted and seated you, nobody served water or explained the buffet, several food bins were empty, breakfast area was very noisy, guests were coming in and sitting wherever they want, etc. So, I recommend that Manager and team be present at the door, control the entry, staff decide which table to seat them, ask if they want water, coffee, etc., monitor and refill bins timely. In ONE word BF team and manager take control and implement smooth discipline.
My first visit to Wijayawada..3 nite stay at Vivanta Hotel.. Excellent services , clean, top hospitality..easy to move around in city centre.
Appreciated to all the staff very easy to communicate and helpfull
The front desk ***ager.. Mr. Pritam and staf, The restaurant ***ager Mr Sanjib n Staffs..Sourav, Ripul, Rajesh, Ritu and Kalyania..very helpful and friendly...Security Supervisor Mr Sunil and staf Sivashanker..done great job ..almost lost my ZFold phone but they ***age to get..Kudos to ViVanta..next visit on April 24..meet you all then..Thank you..
Grand Vijayawada by GRT is an excellent Hotel, beyond my expectations.
Location : Excellent, walkable distance to all shopping
Hotel Room : Excellent, with all facilities like a five star hotel, provided complimentary fruit basket
Staff : well trained , very good behaviour, never experienced in any star hotel across the world . Also very polite and helpful.
Excellent ambiance.
Provided complimentary Foot massage for both
Very low priced and value more than what we paid.
Food is very good.
Covered parking needs to improve. Can't have bird droppings over my car due to open air parking. The hand soap, shampoo dispensing system needs to change from the” squeeze” to something better. I'm Not satisfied with the towels (clean but probably are not being replaced with brand new towels for quite a long while).
Expected the experience to be much better from a Marriott bonvoy group hotel. The reception , cleaning staff were attentive and responsive.
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