The hotel is conveniently located and offers good value for the price. It appears to have been recently renovated. The front desk staff were friendly, welcoming, and professional; they kindly assisted me with ticket booking and provided useful local information. Room cleanliness was better than average. The hotel also offers on-site laundry services at reasonable rates, which was very convenient.
The only downside is that there is no elevator from the lobby to the first floor, so I had to carry my luggage up one floor before accessing the elevator to my room.
It's a bit far from the city center, and there aren't many dining options nearby. It's roughly on par with domestic hotels like Atour or Ji Hotel, so don't set your expectations too high. The breakfast has a decent selection, but it probably won't suit Chinese palates. For this area and standard, I guess it's acceptable.
The hotel was overbooked, so we were temporarily moved to another hotel. We returned to our original hotel the next morning, but neither hotel had hot water and the location was inconvenient, although the scenery was beautiful and the service was warm.
Receptionist guy talks a lot!! Especially after a long day of traveling when you just want to check in and be quiet for a bit or relieve yourself in the bathroom. Take that into consideration. They didn’t clean the corridor and stairs till my last day. There were towels, bedsheets and just untidy path to my room. My rooms shower didn’t work so I had to shower across the hall in another room.Receptionist bathroom should always have to issue. The food is good!! The guys try!! The view since it’s uphill is the best!! Better than Kandy view…Close to temple !!
The owner’s own house was changed, Sri Lanka’s local tyrant, two Land Rover. At the top of the mountain, the top floor bar is really view360. The only problem is that the curtains of the roller blinds are almost shaded. Chef is super good! ! ! Chef is super good! ! ! To be honest, the room is just like that. There is not much room for it. Kandy has a good choice for one to two nights. The chef is super, Md can't help but mention it! The pool is good, but it is too cold to get into the water.
This was the cheapest hotel I booked in Sri Lanka, yet it offered the best value for money. It completely exceeded my expectations, providing a fantastic experience.
**Facilities:** The facilities are comprehensive. The lobby boasts high ceilings and is very spacious, with ample comfortable sofas. The restaurant environment is quite pleasant, and there's also a shopping area. Both the spa and gym are excellent; I was particularly impressed with how well-equipped the gym is. The swimming pool is impressively long and very clean.
**Cleanliness:** The cleanliness was good. Despite being an older hotel, it was very well-maintained, hygiene-wise. While some furniture showed its age, it actually added a charming, vintage character to the place.
**Ambiance:** The ambiance is lovely. The hotel's decor and materials feel substantial, featuring a lot of solid wood. The restaurant, pool, and rooms are arranged to create a three-sided scenic view, with beautifully designed, staggered architecture complemented by attractive lighting.
**Service:** The service was very thoughtful and welcoming. Check-in was swift. A friendly staff member escorted us to our room, explaining things along the way and even demonstrating the functions of various areas inside the room. Our luggage was delivered shortly after. All staff members greeted us warmly whenever we encountered them.
The hotel is on the top of the mountain in Kandy. The mountain road to go is very winding, but the scenery is beautiful. The hotel itself is more like a high-end homestay in China, with a very stylish decoration and a local atmosphere. The room is spacious, with a large floor-to-ceiling window for a panoramic view of the beautiful scenery, and the exquisite bathtub is also very good. What's more worth mentioning is that the staff is very enthusiastic, and all of them have smiles on their faces😊. The most memorable thing for me is that the lady at the front desk is super beautiful and loves to smile. The children especially like her.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
GGuest User2026.02.15
This hotel offers free rooms for drivers, which is very thoughtful – a big thumbs up! Surprisingly, there's a Chinese restaurant nearby; the food is delicious and inexpensive. The triple room is a bit small, but still manageable. There's a high-end hotel nearby where you can find something to eat.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
HHuangshuijing20072024.06.05
Clean and sanitary, there is always background music playing in the room, you can adjust the volume or turn it off. Breakfast and dinner are ordered, the taste is good, and the service is good. You can see the Grand Hotel next door from the room window, and there are several teak elephants in the hotel lobby. In short, the price-performance ratio is good
Very Good
72 reviews
8.9/10
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8.4/10
Very Good
CcnphoebeAn exceptional stay at a lovely hotel. Great pool, fantastic views and really good dinner buffet which was fairly priced! It is quite out of the way - 20 minutes out of town and not walkable - but this is necessary for some unrivalled views, the best in Kandy!
MM477327****The location is very good, walking distance from important destinations such as shopping malls, Kandy Lake, Buddha Tooth Temple, sanitary conditions are acceptable, but the room has a big smell and the facilities are old
GGuest UserThe Good
The standout feature of The Coffee Bungalow is undoubtedly its staff, particularly Adrian, who went above and beyond to ensure our stay was enjoyable. Everyone we encountered was attentive and genuinely warm, making us feel well cared for. The food was another highlight—delicious and thoughtfully prepared. A particularly nice touch was when they packed us a complimentary to-go lunch for our train journey out of Kandy, which was a pleasant and unexpected gesture.
The Bad
The lack of air conditioning was a notable downside, especially given Kandy’s humidity. While the property has a charming colonial feel, the absence of a solid door between the bedroom and bathroom was an odd design choice. Although the toilet and shower do have louvered doors, privacy is somewhat compromised. Another issue was the challenging entry system—we found ourselves locked out one night, which was frustrating and inconvenient.
The Ugly
Unfortunately, the biggest drawback was the ant problem. While some level of bugs is to be expected in a tropical setting, the sheer number of ants, particularly in the bathroom but also in the bedroom, was hard to ignore. It definitely impacted our overall comfort.
Overall, The Coffee Bungalow has a lot of charm and some truly wonderful hospitality, but there are a few quirks and inconveniences that might not suit every traveler. If you’re prepared for a bit of rustic charm and can handle the lack of AC and privacy, the warm service and great food may make up for the downsides.
MMtngSeerock The King’s Domain offers an impressive stay with super spacious rooms, a beautiful outdoor environment, and excellent service. The only downside—though not the hotel’s fault—is the occasional wild peacock screaming at night, which might disrupt light sleepers. Otherwise, a fantastic getaway for nature lovers.
GGuest UserThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
GGuest UserThis hotel offers free rooms for drivers, which is very thoughtful – a big thumbs up! Surprisingly, there's a Chinese restaurant nearby; the food is delicious and inexpensive. The triple room is a bit small, but still manageable. There's a high-end hotel nearby where you can find something to eat.
SSophieB123Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed.
GGuest UserThe property is beautiful and well-maintained, boasting a fantastic location with stunning views of Sigiriya Rock directly from the pool. For anyone planning an early morning ascent of Sigiriya Rock, I highly recommend choosing this hotel. The walk back from Sigiriya Rock to the hotel was only about 15 minutes, which was incredibly convenient. We also made use of the on-site Ayurvedic spa; it was wonderfully relaxing and very reasonably priced. All the staff members were exceptionally kind and friendly, ensuring we had a truly comfortable and pleasant stay.
GGuest UserNestled amidst Sri Lanka's lush jungle landscape, Heritance Kandalama offers an unparalleled retreat that seamlessly integrates with its natural surroundings. From the moment we arrived, the reception staff provided a warm and professional welcome, setting the tone for an exceptional stay. The hotel's architectural design, a masterpiece by Geoffrey Bawa, is both innovative and environmentally conscious, blending modern luxury with the beauty of the natural environment. Our room featured panoramic views of the Kandalama Reservoir, allowing us to wake up to the serene sights and sounds of nature. The property boasts three distinct swimming pools, including an infinity pool that appears to merge with the lake, offering breathtaking vistas. Dining at Heritance Kandalama is a culinary delight. The Kanchana Restaurant offers an extensive buffet with a variety of Sri Lankan and international dishes, all while providing panoramic views of the surrounding landscape. Throughout our stay, the staff consistently demonstrated attentiveness and professionalism, ensuring that every aspect of our visit was comfortable and memorable. Heritance Kandalama is more than just a hotel; it's an experience that celebrates the harmony between luxury and nature.
GGuest UserThe room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!
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