Posted on Dec 21, 2025|Japanese-Style Room with Mountain View
Lanxin001I highly recommend this onsen hotel, ranked among the top 30 in all of Japan, to anyone visiting Matsumoto! The room views, hot springs, food, and service are all impeccable. Having stayed at many Japanese onsen hotels, this one truly offers excellent value for money.
Service: The hotel is a 20-minute drive from JR Station and provides a shuttle service. When you arrive at Matsumoto Station, you can leave your luggage at the ACE Hotel, part of the same group, freeing you up to explore. ACE then delivers your luggage to Shoho by 4 PM, which is a very thoughtful arrangement. The front desk service is warm and friendly. A gentleman named Ito helped us book a restaurant in Ise for the next day, making several calls until he finally secured a reservation, for which we are very grateful 🙏.
Ambiance: The 56-square-meter mountain-view room is spacious and comfortable, with views of a small town nestled beneath snow-capped mountains right outside the window. The sunrise and sunset are absolutely beautiful. The large public baths on both sides offer unique scenic experiences and are both worth trying, especially the snow mountain view bath, which provides expansive vistas.
Facilities: The room is very well-maintained and fully equipped. The hotel also has a souvenir shop, and complimentary drinks are available in the afternoon.
Dining: The half-board plan includes a multi-course kaiseki dinner and a buffet breakfast. The variety is extensive, the food is delicious, and it's well worth the price. If you opt not to include meals, there's a ramen restaurant in the hotel, catering to various budgets.
Show more
Price per night from:£165
Posted on Feb 12, 2026
Waterboii
It was a really lovely stay but communication with staff was rather difficult. Overall a lovely hotel with great service to ski resorts but please not there there are no convenience stores or services around the property. Food however on site was amazing! Love the bus schedules to the different ski resorts!
Show more
Price per night from:£67
Posted on Feb 12, 2026|Twin Room Smoking
Ekaterina CheThe hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
Show more
Price per night from:£44
Posted on Aug 4, 2025
Guest User
It was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.
Show more
Price per night from:£124
Posted on Jul 26, 2026|Superior Triple Room-Non-Smoking
Guest UserCleanliness: The room was very clean. Even two or three-star hotels in Japan maintain a high standard of cleanliness, much more meticulous than what you'd find domestically.
Facilities: The facilities are comprehensive, and the room isn't small. Breakfast is very local with a good variety of options.
Service: The staff are all very friendly and helpful. I forgot to get my breakfast vouchers when I checked in, but the next morning, I found a letter from the staff informing me about them.
During the summer, a triple room for 600+ with three breakfasts is really excellent value for money!
Show more
Price per night from:£43
Posted on Aug 3, 2026|Standard King Room With Garden View
JiaowoJzongOverall, this was a rather disappointing hotel stay.
Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned.
After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself.
At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory.
The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited.
The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling.
Considering all these experiences, I will not choose this hotel again in the future.
Show more
Price per night from:£223
Posted on May 21, 2026
Guest UserThe room was a bit old but well-cleaned. Unfortunately, when I checked in, only smoking rooms were available, so there was a cigarette smell in the room. However, the staff was helpful and provided a scent spray. The breakfast was delicious and very diverse – I was really impressed! There's parking available next to the hotel for 750 yen per night.
Show more
Price per night from:£48
Posted on Apr 11, 2026
Guest User
This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.
Show more
Price per night from:£216
Posted on Aug 19, 2026|[Smoking] Single Room
Guest UserThe hotel's location is excellent, very close to Matsumoto Station, and there are many restaurants nearby. It's in a lively area but just far enough away not to be noisy. There's a popular cafe nearby; we went early the next morning to get a number. It's trendy but reasonably priced, and the coffee was really good. We stopped in Matsumoto briefly after hiking Kamikochi and before heading to Karuizawa. We'll definitely come back to properly experience this great place next time.
Show more
Price per night from:£54
Posted on Aug 8, 2026|West Wing Twin Room Non Smoking
XinwaThe location is convenient, with a shuttle bus service between the hotel and Prince Outlet shopping mall and the train station. There's a bit of a distance between the East and West wings of the hotel; the East wing is closer to the children's play area. The jungle adventure is suitable for both kids and adults.
The breakfast was quite average, possibly because there were too many guests. You need to call a day in advance to reserve the number of people and time for breakfast the next day. During our stay, we could only choose between 6:30 AM or 9:30 AM. The 'please clean my room' sign was very confusing; instead of simply stating 'yes' or 'no', it had a lengthy message that was open to misinterpretation.
Show more
Price per night from:£134