Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
GGuest User2025.05.10
wonderful location,amazing view too. There’s a convenient store next to the hotel. Also there’s pool available .lots of selections of restaurants nearby, very near to night market too.
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
Aacapo2025.11.09
-Sangat selesa. Bantal sangat empuk
-Ada TV yang clear semua channel
-swimming pool kecil sikit
-People at dining area can easily see if you're swimming at the moment.
-Overall, can repeat to book at Promenade Hotel in other time
-Breakfast maybe 7.5/10. Orang ramai sangat dalam range pukul 9-10 pagi
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
Ffoolisheep2025.08.14
It fell below Ctrip's four-diamond rating, barely enough for a five-day stay. If it were three diamonds, it would have been just fine. The mattress was so soft that my back nearly broke on the first night, and I almost wanted to change hotels. The facilities were average, and the bathroom smelled foul, but thankfully we were experienced in dealing with such situations. Transportation was convenient, but the restaurant downstairs was truly unpalatable, especially the Korean restaurant. Overall, I'm not saying it was terrible, but it didn't meet Ctrip's four-diamond rating and didn't meet my expectations. Furthermore, Ctrip's prices were a bit high, and I felt like I was wasting my money. Next time I book an overseas homestay, I'll try booking it through other platforms like ABNB.
Hotel near Tanjung Aru,Kota Kinabalu16.8% of visitors choose this area
YYueliang2025.08.07
Our room was spacious, comfortable, and spotlessly clean, offering fantastic sea and sunset views right from the window! The hotel also boasts an infinity pool on the rooftop. Spending the evening up there, feeling the gentle sea breeze and watching the sunset, was absolutely heavenly! Now THAT's what I call a true holiday! I'm already looking forward to my next trip to Kota Kinabalu and would definitely stay here again!
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
Ccocochancoco 2025.12.12
I thought it was a hotel, but it turned out to be an apartment rented out by a hotel. Many people I asked didn't even know where it was. It was a bit difficult to contact the owner, but thankfully, Trip.com's concierge helped me get in touch and check in smoothly. The room is quite spacious with good lighting, and it even has a kitchen with an induction cooker and tableware, which was very comfortable. The security is also good, as you need a card to access the elevator. It's just a few minutes' taxi ride to Gaya Street, and since it opened this year, the facilities are all new.
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
AAnonymous User2025.09.04
One night stay at Suite
Check-in took about 40 minutes, including queuing and waiting. My booking included club benefits, which meant access to the Magellan Club, but I wasn’t directed there. Instead, we were told to wait “five minutes” at the lounge for the front desk to double-check if the room was ready. The wait ended up being much longer, and we eventually had to return to the counter ourselves to ask if the room was available.
The suite itself was acceptable in terms of cleanliness, but there were some minor maintenance issues: the fan remote in the living area didn’t work, and the main room remote was also faulty.
The overall facilities were good, and the staff were friendly. Room service was impressively quick, especially when I requested extra bottled water, which was delivered promptly.
Overall: A decent stay with some clear highlights such as the Magellan Club access, but better communication on benefits, smoother check-in, and room maintenance would make the experience much more enjoyable.
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
GGuest User2025.09.29
The Hotel is located at the area with many seafood restaurants and it is also convenient to access to different shops. On the first day, we were given a room without views that made us very unhappy. Then they agreed to change it to better views. The sensor of the light control was out of order on the third day, but they could fix it on the same day. The staff of the Hotel would send messages to connect with us. It was very helpful Hotel. Their breakfast was really fantastic, we highly recommended it.
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
GGuest User2025.11.20
We’re having such an amazing stay! The mountain view from our room, the sunset at the sky bar, and the super friendly staff, everything’s just awesome. We’ll definitely be back!
Hotel near City Center,Kota Kinabalu83.2% of visitors choose this area
AAlbert-G2025.11.02
Located in very strategic location, nice sea view. Room is clean the only drawback is the soundproofing of the window. I can hear the sound of plane landing
Very Good
1575 reviews
8.9/10
Price from
TRY 4,427
per night
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8.4/10
Very Good
Nnolix orange1) Parking
very limited parking depan hotel dan sentiasa full. terpaksa guna parking mall dgn caj, tiada diskaun untuk penginap hotel. dari parking mall ke lobby hotel, tiada shortcut jln sblh dalam, keluar dulu mall baru dpt ke lobby. agak leceh bg penginap dgn barang yg byk lg. hrp pihak hotel dpt cari penyelesaian utk keselesaan penginap2 yg bawa kenderaan.
2) Katil
book deluxe king...tapi dapat 2 katil single yg dirapatkan...jd ruang lebih kecil dan ada celah di tengah...kurang selesa...
Overall, amenities okay, breakfast okay, kolam okay...good stay..jz pls improve on main issues above..
AAm hereI’ve always loved everything about Shangri-La — not
really sure how many times I’ve been here already! Maybe 8-9th time like that
This time, I was pleasantly surprised when my room was upgraded from tg pool view to sea view. ************* 🌅 Room 231 had such a stunning view — absolutely beautiful!
The only thing that could be improved would be the breakfast. There were plenty of options, which is great, but the taste wasn’t quite the same this time. The kuey teow was a bit bland, the beef strips were really salty, and the hash browns weren’t as crispy as they used to be.
Hopefully Shangri-La can bring back the usual delicious taste that we all love
EElizabeth Ong Hui LingService is excellent. Staff do not hesitate to help, always address travellers politely, and take the initiative to serve water, give suggestions, overall making your experience smooth and fulfilling.
Food is also very delicious — other reviews say the food is pricey, but I think it’s quite affordable and well worth the price.
Rooms are large, comfortable and well-furnished.
Will definitely be back!
GGuest UserHotel is a little off from city centre, hotel providing shuttle bus but still a hassle to spend hours on road.
hotel is a perfect place to spend days with family and just chill. there are plenty of activities planned for kids to keep them busy. Discovery center and Water sports center provides activities with charges.
Due to the fact of by the beach, to maintain a perfect cleaniless is a challenge but hotel has done it well, very comfortable to stay in the room.
The staffs hospitality is what we like the most here, they are really friendly and usually initiate conversation with the guests.
GGuest Userwonderful location,amazing view too. There’s a convenient store next to the hotel. Also there’s pool available .lots of selections of restaurants nearby, very near to night market too.
Aacapo-Sangat selesa. Bantal sangat empuk
-Ada TV yang clear semua channel
-swimming pool kecil sikit
-People at dining area can easily see if you're swimming at the moment.
-Overall, can repeat to book at Promenade Hotel in other time
-Breakfast maybe 7.5/10. Orang ramai sangat dalam range pukul 9-10 pagi
MMoleiThe location is super convenient, right in the city center, and it's a sea-view room. I requested a higher floor, but still got the ninth floor. I also asked not to be near the elevator, and guess what? I got a room right next to it. I suspect my request wasn't understood. From the room, you can see the rooftops of the lower floors. Overall, it offers good value for money. The breakfast is abundant, and the front desk service is excellent; my requests were generally met when I called. The only minor issue was the TV being broken, but they sent someone to fix it.
AAnonymous UserThe room offers a pretty good view of the sea.
Overall, the service is good; the cleaning staff comes to tidy up the room daily, but sometimes there are some stains on the bedding, which is a bit off-putting.
The hotel's location is quite convenient for getting around, close to everything, and ordering food through Grab is very easy.
AAlbert-GLocated in very strategic location, nice sea view. Room is clean the only drawback is the soundproofing of the window. I can hear the sound of plane landing
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