Hotels With Spa in Victoria, Australia

The surroundings are excellent, and the location is convenient. The room was spacious and cleaned promptly. Room service was also very efficient; anything I needed was delivered quickly with just a phone call. I accidentally scraped my leg, and when I asked room service for some disinfectant, the hotel's medical staff came to my room to disinfect and bandage it, even thoughtfully asking how I got the scrape. The breakfast was exquisite, and the flat white truly is my favorite – I had it seven mornings in a row! The restaurant manager and staff were very warm and friendly, and their attire was elegant and neat. I'll definitely stay here again next time.

I didn't stay long due to an early morning flight, so I can't comment on much else. However, I specifically booked an airport shuttle bus at the front desk when I checked in. The front desk staff told me there was no need to book, and that a bus would be available at the time I wanted. But in the morning, when the bus arrived, I found out I needed to provide a reservation name and room number. Of course, they couldn't find my booking (because the front desk hadn't registered it at all). Although they let me on the bus because there weren't many people, it was a very unpleasant experience.

Exceeded expectations! First off, the hotel's location is unbeatable. It's walking distance to the shopping district and Chinatown, and the amazing croissant shop Lune is right across the street. The room view was also fantastic, with an incredible night view – perfect for photos. The staff were all very warm and attentive. I'll definitely choose Grand Hyatt Melbourne again on my next visit.

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

Great location for orthodox jews. Frendly staff. Nice inside pool and spa. A very goog (and expensive) restaurant inside the hoyel. One minus: they dont change the sheets for a week.

A wonderful, new, and cozy hotel with its own winery. However, the dinner prices at the restaurant are quite steep. Overall, we had a fantastic time with friends. I definitely recommend it. I'd love to come back to this lovely place again.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

Overall, we had a pleasant stay at Crown Towers. The location is very convenient, and the rooms were comfortable and generally in line with what I would expect for this price range and hotel category. That said, there were a few service issues that could be improved. At around 8:00am, we tried to order breakfast through the in-room tablet, but the room service system was no longer accepting orders. The tablet itself was also not particularly user-friendly. The restaurant reservation experience was more frustrating. We called to book Koko for three adults and three children and were told the earliest available time was around 8:15–8:20pm. We also asked about other hotel restaurants and were told everything was fully booked, with McDonald’s suggested as an alternative. However, when we went downstairs ourselves just before 7:00pm, Koko was able to seat us immediately without any issue. The restaurant service itself was very good, but there clearly seemed to be a disconnect between the central reservation system and the restaurant’s actual availability. We also booked two rooms, and both bathtubs had drainage problems and required staff assistance. Overall, the stay was still enjoyable, and the location and restaurant experience were good. However, compared with other five-star hotels we have stayed at, the service coordination and attention to detail could be improved.

The hotel is a cluster of small detached villas, but there are no street numbers at the intersections, making it hard to find, especially when returning from seeing the penguins at night as the internal roads are quite dark. There are wild birds in the hotel that will come to your door asking for food when they see people.

Right by the Yarra River and very close to Flinders Street Station. You can walk across the bridge to the CBD quickly, and there are plenty of dining options nearby. The hotel staff are all very enthusiastic, and many of them speak Chinese, which was a huge relief for my elderly family members who don't speak English. The breakfast buffet offers a wide variety of options, including congee, which was really great!