Hotels With Spa in Rio Grande do Sul, Brazil

The structure of the hotel is incredible, excellent value for money. The breakfast is from a colonial cafe! I would like to thank the attendants Douglas, Lucas and especially Jazi. Jazi was extremely empathetic in her service, making my family feel welcomed and special! I hope we can return soon.

Amazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.

The experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!

The team well requests, academy mto well equipped and with new equipment...mto spa good and with staff who do everything to enjoy...excellent breakfast...excellent location, well in the grass center...in front of the cake street...paid parking, even for guests...

Wonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.

Hotel well located, excellent service.Reasonable breakfast (the quality of the bread and eggs should be improved).

Hotel bem localizado, em bairro seguro e perto de parque, cafés, bares e restaurantes.  Cama de casal pequena e café da manhã que deixa a desejar, com pouca oferta de pães e doces; além disso, pão cervejinha e francês duros e quase secos. Leite é servido apenas pelos garçons, então tem que ficar chamando a atenção para conseguir tomar café com leite. Demora para servir omeletes, ovos e tapiocas. Bar aberto 24h, com excelente atendimento de todos os bartender.

My experience at the hotel left much to be desired, especially considering it was a couple's trip to relax and enjoy a quiet night. I decided to organize the points to make the reason for my dissatisfaction clearer. The first problem occurred right at check-in. We arrived around 1:30 PM and, even after returning from lunch, at 2:10 PM our room was still not available, even though the official check-in time was 2 PM. We ended up waiting longer than expected without much explanation. When we finally got into the room, we had problems with the bathroom. The shower practically didn't work properly: the water came out in an extremely weak stream and didn't heat up. We contacted reception and they advised us to leave the shower running for about 10 minutes because of the boiler. We did exactly that and, even so, the water remained cold. The most frustrating thing was that there was no attempt to resolve the situation at that moment, such as offering another room or some alternative. It became clear that the problem was indeed with that specific room, because later, when we requested a room change, the shower in the new room was completely different: hot water working normally, much better pressure, and a comfortable shower. In other words, there was indeed a defect in the first room, and this could have been resolved earlier. At bedtime, another even worse problem arose. The room was apparently near some service area or staff activity. Around 2 am, it was impossible to rest because of constant noises: dragging, heavy footsteps, and conversations. We called reception to complain; they said they would resolve it, but about 20 minutes later the noise was even worse. We had to request a room change because it was simply impossible to sleep. Furthermore, the impression given was of little concern for the discomfort caused, without much cordiality or apology for the situation. Regarding breakfast, there is a good variety, but clearly the hotel cannot cater to the number of guests. The space becomes extremely crowded, and many items end up without being replenished. At the dessert table, for example, items like pudding and cheesecake ran out early and weren't replenished, even though it was only 9 am and breakfast was served until 10:30 am. Another negative point was the organization of the parking garage. Despite the parking being paid, retrieving the car was extremely slow. It took them a long time to locate and deliver the vehicles, causing unnecessary waiting. Overall, it was a frustrating experience due to the lack of organization, maintenance problems, and little concern for resolving guest issues.

Excellent in everything, I'm going again in January and I'll stay the same. In all aspects the hotel is excellent. Congratulations

O hotel Casa da Montanha é aquele lugar que te abraça antes mesmo de voce chegar, em contato com o hotel para um pedido especial fui colorosamente atendida, localização, limpeza, decoração, qualidade tudo pensado para voce querer voltar. O café da manha é um espetaculo a parte, alem de muitas delicias o entreterimento feito torna tudo mais especial, e por fim o atendimento, caloroso, humano, perfeito. Obrigada Hotel Casa da Montanha pelas memorias criada.