Great service and atmosphere! I forgot to close the window before heading out, and some bugs got in at night. The staff kindly helped us clean up again.
Everyone was friendly..Staff were helpful and polite..They greeted you everytime they see you..Some even offered to assist you even though if you didn’t ask.Service was simply perfect,no complains!
Gym and pool were under maintenance.Construction was going on at the main hotel.Wasn’t aware of the maintenance till you checked in (Maintenance Notice placed on room table).Maybe updates should be reflected on third party apps or via whatsapp to avoid disappointment.
Wifi was poor.For a well rated hotel,this was a huge letdown.Management & maintenance should look into this.Was staying at room 806.Not sure if other floors or rooms are encountering this problem.Ended up using data roaming through my 3 days there.
Honest review.. stay with the expectation of a 5-star hotel, but the experience is not comparable to the price.
The lobby and check-in process are quite good, the welcome drink is refreshing, and the concierge helpfully carried the luggage. Basement parking is also relatively easy.
Unfortunately, many important details reduce comfort. The door of the room does not have a stopper so it is often slammed loud and noisy. Soundproofing was not good, the sound from the next room was still heard. The room size is relatively small for the standard 5-star, and there is no minibar at all, even a paid one. For mineral water, use plastic bottles, not the premium ones with glass bottles. The lighting system was confusing and the bathroom lighting was too dim.
There are 4 elevators but it is very slow.. there is often a buildup of guests.
The pool area is also less well-organized such as having no concept and not weather-friendly because there is no shaded area. It's ridiculous, having to pay an extra 200rb for access to the whirlpool and jacuzzi.
Breakfast was a disappointment: the menu options were less varied, the taste was standard, and the service was less warm (officers lacked smiles).
Overall, I wouldn't really mind these things if the room price wasn't this muc, but with a rate above Rp 2 million per night, this experience is less worth it. Compared to 5-star hotels in Jogja and its surroundings, it is still quite far behind.
We are pleased to present a review for the Gumaya Hotel Semarang. This establishment offers a comfortable and enjoyable stay for its guests. The hotel's amenities are well-maintained and contribute to a relaxing experience. Service at the Gumaya Hotel Semarang is known to be attentive and efficient. Overall, it is a highly recommended option for accommodation in the area.
The hotel was near the venue of the forum (JCLEC AKPOL) and it was quite easy to secure Grab rides from there. The hotel exceeded my expectations. It has two (2) restaurants: Serajoe and Vue. Both have helpful waitstaff and there's live music in Vue. The housekeeping was also great. My room was kept pleasantly clean and tidy. Actually, the whole hotel staff -- from those at the entrance to the reception to sales -- was helpful and friendly without becoming too familiar with the guests. If there's anything I would like changed, it would be the aroma used in the lobby... it's a little sharp to the nostrils. Gave me a light headache. Luckily, my nose adjusted or got used to the smell on the second day of my stay. I'll definitely stay here again if the opportunity arises.
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161 reviews
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8.1/10
Very Good
YYunanistya RahmadhianiWe booked two rooms. When one of the rooms, the AC was not cold, called the receptionist, and was responded to well. An hour later, the room was cold again. Breakfast is quite varied.
SSharon PSKhas Hotel is located nearby city centre. I walked out from the hotel to the left I can go to Queen City Mall and to the right I can walk to Pollux Mall Paragon Semarang. Outside of the hotel, there are some local eateries during day time and night time. There's also a pharmacy called Apotek on the right after you walk out from hotel main entrance. There's a IndoMart opposite and the price was reasonable. Hence, very convenient. The cleanliness of hotel needs to be improved. There are some areas near clothing hanging area and bed side table quite dusty. I have to wipe it with my wet tissue. There were 2 lamps in the room one on the table in front of TV and one on the bedside table both were fitted onto the table, hence it made the space of table being blocked. The welcome drink served in a small shot glass and there was no water dispenser for hotel guest. The bathroom design was not good as after taking shower the water will flow out to the sink and toilet bowl area as the glass divider was too small to block the water from spilling out to the dry area. The shower head was fitted on top to the ceiling hence a bit hard to wash our body thoroughly. The water come down from our head directly. There was no way to adjust shower head as it was fixed onto the ceiling. Our room 318 was next to 3 Airconf compresser. Hence if other hotel guests on their Aircond, we can hear the noise so loud at night. The hotel offered a gift voucher for Grab app user but the front desk staff did not inform us. Only on our last night stay, we saw the gift voucher appeared in hotel in house TV screen outside of lobby lift. But too bad, I can no longer utilise the 10,000rp discount voucher although I being taking Grab for the past 4 days in Semarang. But hotel housekeeper was very helpful and same goes to the concierge also very friendly and helpful.
PpapariccardoFrom the moment you arrive at FIM by Zigna, it becomes clear that this is no ordinary 3-star hotel. Everything feels considered, refined, and quietly elevated in a way that far exceeds expectations.
The first impression is striking—the exterior is immaculate, with a sense of care that immediately sets the tone. Step inside, and that same attention to detail continues seamlessly into the rooms. They are spotless, thoughtfully designed, and maintained to a standard that would not feel out of place in a well-rated international 4-star property.
What truly elevates the experience, however, is the management and ownership behind it all. There is a noticeable precision in how everything operates—from the smooth check-in process to the overall atmosphere of calm efficiency. It’s clear that someone is paying close attention to the finer points that many hotels overlook.
The staff deserve special recognition. They are consistently polite, professional, and impressively efficient without ever feeling rushed or impersonal. Service here strikes that rare balance between warmth and competence.
Breakfast is another highlight—genuinely exceptional. The quality, variety, and presentation go beyond what you would typically expect at this level, turning what is often a routine meal into something to look forward to each morning.
Location-wise, it’s hard to fault. Perfectly positioned for exploring Solo, everything feels conveniently within reach.
All things considered, the 3-star rating is genuinely surprising. By international standards, this hotel comfortably performs at a 4-star level, if not beyond in certain aspects. FIM by Zigna is a standout example of what happens when strong management, attention to detail, and genuine care for the guest experience come together.
GGuest UserOverall service was excellent especially Mr Aviet, duty manager. I highlighted to him that there was no view at all in my room; the mirror was stained and the tap water splashing when turned on. He immediately came to my room and gave options for a change. He swapped my room on the same floor with a nice view on the second day for the rest of my stay.
The breakfast every morning was a good spread and the staff team worked well in harmony.
Overall, good experience with excellent both front desk and F&B. We
Iimron yusufIn terms of atmosphere, this hotel actually met our expectations quite well, especially as we prefer a place that is not too crowded, with a natural tropical landscape and an ethnic-rustic architectural style. The room size was also quite spacious, noticeably larger than a typical hotel room. Another plus point was the Smart TV, which made the children happy as they could watch Netflix comfortably.
However, we were rather disappointed with the condition of the room, particularly the bathroom. There was a strong unpleasant odor, similar to a septic tank smell, coming from the toilet/WC area, which was quite disturbing and affected our comfort during the stay. The bathroom also seemed poorly maintained, as seen from the cracked/chipped toilet water tank. In addition, the bathroom ceiling looked untidy and appeared to be sagging on one side.
Another issue that bothered us was the presence of many large black ants inside the room, especially around food. The swimming pool was also not very comfortable, as the chlorine level seemed too high, causing irritation to the eyes and nose when exposed to the water.
As for the restaurant, the food variety was rather limited. What surprised us even more was that omelets or eggs were limited to one portion per guest.
Overall, we believe this hotel has good potential in terms of atmosphere, concept, and room size. However, for a 3-star boutique hotel with a rate of around IDR 900,000 per night, the condition of the facilities and the overall stay experience did not feel proportionate. In our opinion, the hotel is somewhat overpriced.
AAnonymous UserThis is always my first choice for me whenever I travel to solo. I love the cleanliness and fast check in process. However the parking space is very limited but they have extra space across the road right in front of the hotel.
WWilly遊印尼🌟 Rating: 4.5 / 5 | A classic, well-established hotel with an excellent location and attentive service, perfect for both business and leisure!
✍️ Review:
My stay at Novotel Semarang was very satisfying overall; it truly lives up to its international brand reputation, with all aspects performing above average.
Excellent Location: The hotel is situated in a prime location in downtown Semarang, offering incredibly convenient transportation access to the Old Town (Kota Lama), popular attractions, and shopping malls. It's a top choice for both business travelers and tourists.
High Standard of Service and Dining: The staff were exceptionally warm and professional right from check-in. I especially want to praise their breakfast – the variety was impressive, with a wide selection of local Indonesian flavors and Western dishes, all prepared with great care.
Well-Equipped Facilities, Though Showing Some Age: The room was spacious, and the bedding was very comfortable, ensuring a good night's sleep. While it's clear the hotel has been around for a while and the decor is more classic and traditional, the overall cleanliness was spotless, and maintenance was excellent. The hotel's pool and gym were also very clean, perfect for relaxing after a busy day.
PPratama88Honest review.. stay with the expectation of a 5-star hotel, but the experience is not comparable to the price.
The lobby and check-in process are quite good, the welcome drink is refreshing, and the concierge helpfully carried the luggage. Basement parking is also relatively easy.
Unfortunately, many important details reduce comfort. The door of the room does not have a stopper so it is often slammed loud and noisy. Soundproofing was not good, the sound from the next room was still heard. The room size is relatively small for the standard 5-star, and there is no minibar at all, even a paid one. For mineral water, use plastic bottles, not the premium ones with glass bottles. The lighting system was confusing and the bathroom lighting was too dim.
There are 4 elevators but it is very slow.. there is often a buildup of guests.
The pool area is also less well-organized such as having no concept and not weather-friendly because there is no shaded area. It's ridiculous, having to pay an extra 200rb for access to the whirlpool and jacuzzi.
Breakfast was a disappointment: the menu options were less varied, the taste was standard, and the service was less warm (officers lacked smiles).
Overall, I wouldn't really mind these things if the room price wasn't this muc, but with a rate above Rp 2 million per night, this experience is less worth it. Compared to 5-star hotels in Jogja and its surroundings, it is still quite far behind.
GGuest UserThe hotel design was aesthetic and can see javanese culture..
Love it.
My kids also love the hotel and the staff is really friendly.
The service also excellent.
Oh ya, the breakfast buffet is great and kids meal friendly .
Will stay here again in the future 🥰🥰
GGuest UserAway from the hustle and bustle of yogya. Being in the city can be overwhelming, hence this location is just right, surrounded by nature - birds, clouds and an amazing view. The location is super interesting because the car has to go through so many winds through the village. If U take a morning jeep tour, the jeep will fetch U from the villa with the car top exposed and you can feel the wind in your hair, absorbing the peace from th village and fresh air.
They also have a massage, quite expensive but worth it at 450,000 idr per hour.
The geckos can be loud at night but that's nature. They have an amazing pool that oversees borobodur and Yogyakarta. The villa door has some ants but I think it's because of the wood?
The junior room suite villa roof feels a bit hollow because we can hear the birds jumping and squawking on top of it in the early evening.
Food is not fantastic, especially their breakfast. But since they locally produce long beans, try their long beans. It's crunchy and fresh. Their grilled ayam chicken rice is good too. Their sambal, however, is a must try. Fresh, spicy, tangy!
At night, you can hear adzan, which is call for prayer, across the whole of Yogyakarta. An amazing and holy experience.
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