Hotels With Spa in Kelantan, Malaysia

Been as a regular customer since the opening ( 10+ stay); 1) Hotel food depreciate, 2) Inhouse phone not working, 3) Aircond not cold. 4) Entrance room light burn out. 5) Only available one card key. 6) Lift sometime not working 7) No more given pool tower, 8) Room tower is small.. 9) Pool jacuzzi not working 10) Sport free facilities close in maintenance, 11) Rubish bin full, like nobody clean up for days.. The resort overall is a very good retreat place. If only the service and maintenance is in order.

Room – Tidy and clean, but the air conditioner was not functioning well. It was not cold enough. Bathroom – The pipe was leaking, and the sink water pressure was too low. The amenities provided were only shampoo and shower gel. No toothbrush was supplied. Indoor Pool – The water was too cloudy. Ambience – The room was not soundproof. Since the hotel is located near the main road, noise from outside was quite loud and may disturb your sleep. Overall – The hotel building is quite old and in need of some maintenance. Although the room was tidy and clean, several facilities were not functioning properly, including the air conditioning and some bathroom fixtures. The indoor pool was also not well maintained. Additionally, the noise from the nearby main road may disturb light sleepers as the rooms are not fully soundproof. Overall, the stay was average, but improvements are needed to enhance guest comfort and experience.

This is our second stay here, the hotel first floor is under renovation, so swimming pool is not available at the moment. The room is nice and equipped with all the amenities that we need, but a smart TV would make this hotel the perfect place to stay. The air conditioning is so cold, if you like it so that’s good for you. If no, you need to switch it off before going to bed. The breakfast is on the first floor during the renovation, so the space is not as nice as before and the food is just ok, we need more selections of the food. Overall, we had a nice night here.

we enjoyed the food at the next door restaurant a lot.

Location wise is good. Only one of the units got slow internet. Not enough utensils but the owner was cooperative. The rest should be ok. Troika management should keep up on their maintenances. Lift was out of order and only 2 functioning. Took so much time since we were given different level during family’s vacation. Waiting for lift took so much of our time.

very good location and good price. eazy to check-in and check-out. only one thing not really good is the towel provided is not so clean. overall, 👍