Hotels With Spa in Penang, Malaysia

The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained. However, our stay was not without faults and there are definitely some things management needs to address: - the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this. - elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards. - the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.

Trip.com should have highlighted that on the day we checked in there was a fire drill! We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet. Air-conditioning was not working! Maintenance had to chg the filter but still it was bad. Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet. Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.

Nice location, not too far into Batu Ferringhi to avoid the jam and yet accessible coming from George Town. Very good breakfast spread, you will need a few days to enjoy everything. Having a dedicated bridge to the small beach area is a plus. Plenty of parking space.

strategic location to move around town area, and several food stall around by walking distance. compared to few hotels i stay before, many much parking lots available even till late night. one of only sound proof was very bad.

Breakfast many variety and many people and crowded. Hotel located 15mins from airport. However it is out of town. First time tourists is not advisable to stay there. Surrounding with restaurant in Malay village. You can hear the mosque pray time in the Morning and evening. We choose to stay here for the pool access experience and we need to attend the wedding. The room is very spacious and long. Good with big family as there are 2 king size beds, indoor bathtub, small pools facing the sea, sauna room, jacuzzi seem not working. We check-in early and we didn’t face to long queue. During 5pm, we saw many family are queueing to get the room. The facilities are great for young children - board games, indoor playground, swimming pools. The hotel is front of the beach but unable to swim. You also can see some village boat parking there.

Room is clean and air condition is good. Location very strategic, convenient marts nearby, walking distance to Sunway Carnival Mall, a lot of restaurants nearby, pubs nearby. Highly recommended for business travellers and family.

Hotel in a strategy location, a lot of food stalls around near hotel. staff are friendly, room is very clean except this time found a food string on the floor. air conditioner is not very cool but fan is provided. TV channel is not clear. other than that, all other things are ok.

This stay far exceeded my expectations – it perfectly embodies the feeling of ”home away from home”! The hotel's location is excellent, with convenient transportation, and the rooms are clean and comfortable. The staff are warm and attentive, especially the young man who speaks Chinese. Overall, it was a very pleasant stay, and I highly recommend it!

Right from the moment we arrived, we were greeted by very enthusiastic bellboys and front desk staff, which made us feel right at home. 👍🏼 The adorable welcome ice cream was a particularly nice touch. We chose this hotel mainly to shop at the nearby Gurney Plaza, but it turned out not to be great for shopping. The locals basically warned us to avoid the food court outside, and since we didn't want to eat mall food, we even took a taxi back to George Town for dinner that day. So, I don't think the location is ideal, especially since the hotel is no longer beachfront after the land reclamation, and the view is much worse than before. Points deducted for a few things: the bathroom faucet was very stiff and hard to turn, the tissues weren't refilled beforehand, and the corners of the vanity weren't cleaned properly.

I found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.