Featured facilities: Full-Service Spa, Sauna, Massage Room
Great
84 reviews
9.1/10
1 night
From ILS 571
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8.3/10
Very Good
GGuest UserThe front desk and restaurant staff were very welcoming and helpful, and the breakfast offered a decent variety. However, the sink in the bathroom drained very slowly and was never fixed during my stay. The hotel is also a bit far from the old town, costing about 11 euros by Uber.
GGuest UserWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
GGuest UserWe booked twin beds, which is perfect for older kids who need to sleep separately from the adults; it would also be great for a family of four if the kids were younger. The main advantage is the convenient location of the shopping area downstairs, making it easy to find Chinese restaurants, and it's also very close to Ocean Park.
GGuest UserThe room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.
Ssusan ᐝAfter Sintra was ”abused” and went to Lisbon to rest, this hotel proved to be a good choice. The location is excellent, there are many shops and restaurants around, and it is very convenient to walk to the river and arco Augusta. The room is spacious, the various additional services provided by the hotel are superb, and I feel like I am back to the domestic hotel, such as drinking water and snacks in the lobby. The hotel also provides free breakfast to the room! The gym on the first floor is also a feature, and the surrounding environment is a Roman ruin! Special thanks to Mr. Nuno from the concierge for quickly arranging a comfortable car for me and a professional driver to safely deliver me to the concierge when I left the hotel to go to the concierge for the day I was forced to give up the pre-booked uber (the driver asked to cancel the order to pay in cash), Also very warmly recommended to me the restaurant he took his family to. In short, the four-night stay was very good and the hotel service was in place.
GGuest UserThe staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.
PpawnpawnI have been visited Lisbon for three times, stayed in three different hotels each trips. Neya hotel is the best one in terms of best services/cost. The room is super clean and quiet, the breakfast provides multiple choices of food. The hotel reception with 24 hours service with multiple languages, English, French, and all etc., Everything is excellent !
GGuest UserThe location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.
GGuest UserGreat city views from the rooms. Bedroom light switch was broken therefore had to sleep with lights on. However problem resolved quickly once communicated to staff.
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