Posted on Jul 4, 2026|Deluxe Suite
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
Show more
Price per night from:£603
Posted on Jun 25, 2026
lxxzt3The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.
Show more
Price per night from:£95
Posted on Aug 27, 2026|Executive Deluxe Room, Lounge Access, 2 Queen size beds
Summer travelersStaff are remarkably friendly, well-trained, and consistently ready to assist. The breakfast buffet offers a wide and impressive variety of choices. While the room lighting is somewhat dim for reading or applying makeup—likely a deliberate design choice—the room features a pleasant view overlooking the brewery. Additionally, the mattress and pillows provide an exceptionally comfortable and relaxing stay.
Show more
Price per night from:£121
Posted on Aug 22, 2026|Superior Twin Room
Anonymous UserThe hotel is conveniently located in the international arrivals hall. After exiting, turn right, walk past the Lawson convenience store, and continue straight to the end. Take the elevator to the fourth floor, and you'll arrive at the hotel lobby. They offered a welcome drink during check-in. The room was spacious and even offered a view of the planes. The soundproofing was excellent. There's only one smoking room on the fourth floor, which you pass by on the way to the hot spring. The hot spring area has a large pool, which I suspect isn't a natural hot spring, a cold plunge pool, and a sauna, but no outdoor hot spring. Overall, it was a great experience, perfect for those with an early morning flight the next day or anyone arriving after a long journey looking to recharge. I especially loved the slippers in the room; they definitely deserve a thumbs up!
Show more
Price per night from:£136
Posted on Apr 13, 2026
PaatBibee
Exceptional Private Onsen & Hokkaido Flavors.
Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area.
Hightlights:
The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch.
Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries.
Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless.
Observations:
Atmosphere: The common areas can feel a bit crowded due to its popularity.
Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV.
Note: Windows are fixed; ventilation is managed via the onsen balcony door.
Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action.
Show more
Price per night from:£281
Posted on Aug 4, 2026|Standard Double
Anonymous UserBooked two rooms for our last night in Sapporo before catching a flight the next day. For a few extra hundred yuan, we were upgraded to larger rooms at the front desk, which was great value for money, and the hotel felt very new. However, the bathroom in one of the rooms seemed like it hadn't been cleaned – the hairdryer cord wasn't tidied, the toilet paper wasn't folded into a triangle, and the stainless steel showerhead and mirror were full of water stains. Apart from the cleaning issue, we were quite satisfied with the room facilities.
Show more
Price per night from:£42
Posted on Apr 18, 2026
Guest User
The public areas are exceptionally well-designed, beautifully blending Park Hyatt's signature luxury with a Japanese onsen resort vibe. The overall atmosphere feels both sophisticated and relaxing. The breakfast and the selection of restaurants are much more extensive than at the neighboring Higashiyama Niseko Village, and the food itself tasted noticeably better.
Service is also a major plus here. The welcome fruit wasn't just generic apples, pears, or bananas; they offered a plate of strawberries, which felt very thoughtful. Whether it was the Japanese staff, foreign staff, or the Chinese-speaking employees, everyone was consistently warm and natural. I was particularly impressed by a young woman in the restaurant department, who seemed to be from Henan, China. She was incredibly welcoming and friendly, making conversations very pleasant. Communicating with other foreign staff members in Japanese was also seamless; there was no need to force English, nor did we have to resort to translation apps like we did at Higashiyama Niseko Village. Finally, upon departure, since the hotel doesn't have a shuttle bus and we couldn't immediately find a taxi, the hotel thoughtfully arranged a complimentary business car to take us to the station, which was a huge bonus to the overall experience.
The basic room type in the hotel building is a large suite with a double bathroom design, offering a high level of comfort.
There are some drawbacks, however. As a hotel opened in 2020, there are already visible signs of wear and tear on some of the leather and fabric in the rooms, so the maintenance isn't perfectly pristine. The views are also significantly less impressive compared to Higashiyama Niseko Village, where you can see Mount Yotei directly from the lobby, rooms, and even the onsen. Additionally, this hotel has more rooms and also accommodates quite a few group tours, so even during the non-snow season, it's quite popular, making it less quiet overall than Higashiyama Niseko Village.
Show more
Price per night from:£216
Posted on Jul 23, 2026|Superior Twin Room
GaojinnvshenjingPerfect 😍 This Hakodate stay was absolutely top-notch! The hotel is brand new, with stylish and refreshing facilities. The hot spring was incredibly comfortable, as were the bedding and the pajamas – both 10/10 for comfort. Plus, the hotel's free shuttle bus to attractions was fantastic. Overall satisfaction is through the roof!
Show more
Price per night from:£72
Posted on Dec 14, 2025|Main Building Japanese-Style Room
XINNKONGThe staff were extremely friendly and helpful, making the stay very comfortable from check-in to check-out.
The location is excellent, only about a 3-minute walk from the tram station, which makes getting around very easy. There are also many restaurants nearby, so finding food is never a problem.
The room was clean and well maintained, and the onsen was very nice and relaxing after a long day.
Overall, a great stay and I would definitely recommend this hotel.
Show more
Price per night from:£48
Posted on Jan 6, 2026|Deluxe Twin With Hot Spring Universal Design
Anonymous User
Location: If you couldn't book the hotel's free shuttle or the Kappa Liner bus, you can take rapid bus #7 or #8 from Sapporo city center to Daiichi Hotel Mae, and the hotel is right there. There's also a bus to Sapporo Ski Resort that stops at the same platform.
Room Amenities: The room was clean, tidy, and very spacious, and it even had its own private hot spring bath.
I booked a package that included breakfast and dinner. The food was just okay, but there was a self-service bar and some snacks.
Show more
Price per night from:£188