We stayed at Toyosu-tei. The private open-air bath offered a unique experience: despite it being winter and quite cold, our bodies remained toasty warm in the water, yet the towel on our heads actually froze – quite an experience! The views were beautiful. There's also an excellent yakiniku restaurant conveniently located nearby with delicious food.
It was my first time in hokkaido. I originally booked first 2 nights for staying in sapporo before I go to another city. And then came back to sapporo to stay here for last one night in hokkaido. Staff were friendly and helpful. I asked them for keeping my luggage at the day I leave to another city so I can travel freely, and they didn’t hesitate to help me.
But what impressed me the most was that I experienced an earthquake while staying here. The hotel has excellent guest care. The staff are kind and helped open the restaurant and provided drinks while guests waited for security checks. And the next day when the train to another city was suspended due to the earthquake, I walked back to the hotel feeling hopeless at 7:00AM. I decided to book the room for an extra night and I told staff about my bad situation. And then surprisingly, without asking, they hurry check condition of the room and allow me to rest early before check-in time.
I booked 2 different types of room and they are both comfy, very clean, and clearly well-maintained. I really like the scent of shower gel and liquid hand soap (I guess it’s the brand POLA. I see many hotels in Japan use this brand. Love it!)
Beautiful hotel with a moor onsen spa and sauna. However it is a 15-min walk from the station and shuttle service is limited. Lots of weddings and royal visit at this resort. Twin Room is spacious and comfortable. Walking distance to M fast food chain next door and Aeon shopping nearby. I would highly recommend it.
Hotels in Chuo Ward,Sapporo21.3% of visitors choose this area
Jjfdykvde2025.12.01
Had a very comfortable three-night stay. The hotel is conveniently located just across a small street from Nakajima-Koen Station's Exit 3 (which has an escalator going up). The room was quiet with large windows offering a great view. All disposable amenities were well-stocked, and the hairdryer was powerful and very effective. During check-in, the staff greeted us with incredible warmth and friendliness. Our luggage was brought up to our room door on a trolley. Throughout our stay, whenever they saw us returning, they would help us with the elevator. Upon check-out, they thanked us for staying and bid us farewell. If we opted out of daily room cleaning, they would hang a bag of drinks on our doorknob – these little details really enhanced our experience. I hope we can stay here again on our next visit!
Extremely close to Hakodate JR Station, just 100 meters from the exit. The room size was perfect, and from the window, I could see the sea and mountains in the distance. While the hotel facilities aren't new, they are clean and comfortable, which is a major plus. It's very convenient to walk to the Kanemori Red Brick Warehouses, Hachiman-zaka Slope, and Mount Hakodate from the hotel, taking about fifteen minutes. The hotel breakfast was excellent, with fresh salmon and sweet shrimp, allowing you to make your own seafood donburi. There's also a Merring coffee machine. Downstairs, there's a large drugstore, but since I was heading to Osaka next, I didn't stock up there. It snowed for two days in Hakodate, and the Christmas tree lighting ceremony on the sea, set against the fireworks, was perfectly romantic 💯
Excellent hotel. The rooftop infinity pool, hot spring, terrace bath, sea breeze, and Hakodate night view were incredibly relaxing. I used the baths both in the evening and in the morning. There's a scenic bar lounge that offers coffee. The room had a private washer/dryer and a microwave. The breakfast offered was great value, allowing you to choose a restaurant at the adjacent seafood market. However, I didn't opt for it because I wanted to try catching squid and grilling it, and also having crab shabu-shabu – this morning market is truly the best for seafood. Disposable slippers were provided, which many Japanese hotels don't offer.
I booked this ryokan last minute because I had to cancel my Hakodate trip due to the earthquake and tsunami warning. It turned out to be the best possible alternative! I really loved two things about this place: the incredible Onsen and the prime location. The onsen is, without a doubt, the biggest I've tried in Japan, with more than seven beautifully maintained indoor and outdoor pools. One major plus is that the baths are open for extremely long hours—from 5 AM until 1 AM. If you have a change of plans or delays due to weather, you can always head to the onsen to fully relax and unwind. If you go just before sunset, you can even see a spectacular view of Hell Valley from the onsen.
The location couldn't be better; it's just minutes away from Hell Valley. I highly recommend going at night for an evening stroll to experience the ”Path of Demon Fire”—it’s basically a path lit up with small lanterns, creating a really unique and spooky vibe. The hotel also offers a discounted price and provides a free shuttle to the Bear Park—a definite must-go, especially with all the snow!
I've stayed here multiple times already. The main advantage is its convenient location, being close to both the JR station and Odori Park. The room size is decent, and the cleanliness is good. I'll definitely stay here again.
One thing that impresses me was the attentiveness and friendliness of the staffs. The moment you enter the lobby, they are ready to assist you, no matter what matters you have: whether it is checking in, asking for directions, or even recommendations where to have dinner! Check in was smooth and view from the hotel room is great. Breakfast is at 35F, and if you wakes up early, you will have a chance to catch the sunrise! Variety of food is great and everything is tasty! Overall, a comfortable stay!
Last but not the least, this hotel is just located next to Sapporo Station!
The hotel is conveniently located within a 10-minute walk from Hakodate JR Station. The absolute highlight was the incredibly extensive breakfast, offering a wide variety of dishes including ramen and sashimi. Another major plus was the rooftop hot spring (onsen), which boasted fantastic views and was perfect for unwinding. On the same floor as the onsen, there's a snack bar open until 11 PM, where you can conveniently charge items like ramen, takoyaki, and ice cream directly to your room card. Overall, it was a very comfortable and pleasant stay.
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AAnonymous UserI love the Courtyard by Marriott Sapporo; it's a peaceful oasis in a lively area, and everything about it was excellent. It's just a 15-minute walk to Tanukikoji shopping street, making the daily round trip a pleasant stroll. The breakfast spread was generous and offered a wide variety of choices. My son is young but quite tall for his age, and he sometimes worries about being questioned about his age; here, they thoughtfully provided children's meal cards. Our suite was incredibly spacious, and having two separate bathrooms was incredibly convenient. The overall decor was also lovely. We consistently opt for eco-friendly practices by not requesting frequent linen changes at hotels worldwide, and here, they even offered afternoon tea and snacks as an extra incentive for doing so.
Rrosie_qiqiRoom is spacious with a private garden & outdoors onsen.
Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame.
Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.
MM606647****The hotel is conveniently located near Hakodate JR Station, making it easy to reach attractions by bus or tram. They also offer a free shuttle service to Goryokaku and the Red Brick Warehouses. Check-in and check-out were smooth and efficient. The room size was decent, and there's a communal water dispenser, plus you can boil water in your room. The onsen (hot spring) bath is quite unique with its yellowish-brown water, and the outdoor bath is excellent. Another highlight is the second-floor common area, which features information about Hakodate's historical sites. It's a great spot for friends to gather for tea or to relax after a hot spring soak. There's even an outdoor heater. Breakfast offers a good selection of seafood, and despite being busy, it was well-organized.
GGuest UserWe travelled by rental car so the location wasn't a problem and not far from Otaru canal and main attractions. The staff's service was superb. The whole hotel is tatami floor. There were small events like Japanese dancing for guests and camping with free snacks. The hotel's garden was nice. I really enjoy staying at the hotel.
MM1x2q5tam****A 5-60 sqm room is a luxury in Japan, and this hotel absolutely delivers on value for money. The entire hotel feels incredibly comfortable, the service attitude is excellent, and the toiletries are also very good. Plus, there's a hot spring – at this price point, it almost has no competition. Especially now during the snow season, breakfast truly feels like a special ritual.
MM236470****The facilities are quite old, and for the price, there's no lake view, just a street view that's not aesthetically pleasing at all. There are no facilities for families with children. The first floor is full of shops, which feels very commercialized.
Most importantly, there are too many rules, and the staff are inflexible. Check-in time is rigid, they start clearing up before the mealtime is even over, and you have to move your car out of the parking lot by 11:30 AM after check-out. It doesn't feel like they're willing to make any concessions for guests.
GGuest UserImpeccable hotel... The environment, service and dining are all perfect! I felt the sincerity and attitude of the service as soon as I walked in. The hot springs are very comfortable, and my skin is smooth after soaking... The key point is that their SPA... The technique is very good!!! I will definitely come again next time!
SSze Wing JannyThe Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
EeasondingHad a lovely stay at this hotel in Sapporo. The room was a decent size and came with a couple of thoughtful touches that made the stay more comfortable. One of the highlights was definitely the view—our room overlooked a beautiful park, and since it was sakura season, we were lucky enough to enjoy the cherry blossoms right from our window. It was a truly relaxing and memorable experience.
The TV offered a surprisingly wide variety of channels, which was great for unwinding in the evening. Location-wise, the hotel is conveniently close to Nakajimakoen Station, making it easy to get around the city.
Overall, a comfortable and enjoyable stay with a perfect mix of convenience, comfort, and seasonal beauty.
GGuest UserRoom quite small even though they indicated 20msq. No space to put luggage, have to put on chair. Hotel indicated provided bicycle rental but when I check with them , they say only in summer time. Ask me to go Furano station to rent bicycles. But the bed is very comfortable.
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