- The staff took off their shoes when entering the room, which was a nice touch. The room was cleaned promptly; some 5-star hotels don't even clean until 3 PM, and we were staying multiple nights, so they treat repeat guests well.
- Booked a sea view suite, the room was very spacious, the living room was very comfortable, and the price was great for such a beautiful view.
- There's a children's play area upstairs, which is great for toddlers.
- Breakfast was excellent and abundant, and the curry was incredibly delicious.
The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.
I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..
The hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
Hotel room js clean and friendly reception as well as security guard. I was very tired coming down from Hatyai (flood zone). The staff allow me to check in earlier. Appreciate that.
Bed is comfortable and ac is cold. The only negative part is the Ac is quite noisy when it’s at night. Drumming sound from the aircon vent.
Many eateries nearby also 2 shopping (Gama and 1st Avenue) are nearby
Overall is a comfortable hotel to stay.
This was our first hotel in Malaysia, located half an hour's drive from the airport. The lobby is beautiful with live singers, creating a strong resort atmosphere. There's a large shopping mall nearby and it's not far from the night market. There are also many reputable currency exchange shops in the area. We booked a triple room, which was essentially a double room with a sofa bed added. Although a bit small, it was enough for our family of three.
Everything is good except the service provided by the hotel front desk Chinese woman. She totally not suitable to work in hotel line as she is not customer oriented at all.
1. She pretended didn’t hear me talking to her asking if I can place my luggage at the hotel or if I can make early check in. She with the EXTREMELY RUDE MANNER, ask me to refer to the security guard and insisted do not have room available for early check in (even though that time is about 3pm) She don’t even want to look at the hotel guest’s face while talking to them.
2. On the next morning, when I approached her again to complaint on the noise from the lift opposite my room; she again repeated her IGNORANCE ATTITUDE. What I can see is she attempted to use her ignorance attitude to push all the guest request or enquiries to her colleague.
The mentioned front desk Chinese woman whom represents the hotel image; totally should be removed for continuing spoiling the hotel brand with her RUDE attitude.
Overall this hotel deserves for 5 stars rating however 2 stars remove due to this front desk Chinese woman’s unprofessionalism . (Her name tag is with 3 words Chinese name) and I think is the only Chinese staff of this hotel.
This hotel location is very strategic, room size acceptable for the price paid, hotel staff (Front desk a Malay guy, an Indian girl, a Malay lady and the Security guard) are helpful and friendly.
it’s not a 4 star hotel as stated.The tv signal very poor and not in colour ,remote tv also not working. Noise from water pipe while taking bath. Swimming pool place are small. It’s a old building need to upgrade better in future ..overall 3star hotel 😬😅
1. The hotel is located approximately 10 minutes from Penang Central.
2. Facilities such as the swimming pool are well maintained and remain as good as they were 10 years ago.
3. The breakfast provided is varied and appealing.
4. There are limited halal dining options around the hotel.
5. The towels had a musty smell despite appearing clean, as if they had not been properly washed.
Very Good
1311 reviews
8.2/10
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7.5/10
GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
SSiferaThe hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.
GGuest UserThe counter service name kelvin was so thoughtful by helping my mum to change room because her room side 1217 got indian temple chanting during midnight 4am to 9 am and make her cannot sleep thus kelvin the hotel stuff help her to change to lower room ( 1006) which is bigger , cleaner and no sound during midnight my mum and sister was satisfied and able to sleep well
Thank you once again to kelvin and hope he will be promoted to higher position ❤️👍🏻
BBeckyproThe hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
MM507585****Extremely satisfied! I've had my eye on this hotel for a long time and finally got to check it out.
I think it's a must-stay hotel when visiting Penang. It's incredibly photogenic with fantastic views, perfect for anyone who loves taking pictures.
The bed was quite comfortable. Even though it's an antique hotel, its long history doesn't make it feel old or worn; on the contrary, it has a lot of character. The Heritage Wing is indeed excellent. There's an infinity pool, I believe, in the Victory Annexe, which is also great for photos. Guests staying in the Heritage Wing can access the Victory Annexe, but not vice-versa, so I highly recommend booking the Heritage Wing to enjoy both areas' services.
Breakfast: There are three breakfast options. I had the à la carte breakfast exclusive to the Heritage Wing. The taste was just okay, but the ambiance and service were both very good.
Accommodation: The bed was very clean and comfortable, quite soft. Having stayed in many five-star hotels, I'd say the bed here is exceptionally comfortable.
Suggestion for the hotel: In the future, perhaps you could arrange for some observant staff to help with luggage at the entrance.
GGuest User-Love the room - but I found used dirty bottle in the kitchen cardboard. Other than that the room is perfect, they light up free candle to smell nice daily and the room is spacious with good view and bathtub
-The grill seafood dinner buffet is a huge disappointment. The seafood is not fresh at all and they are super small, the oyster is like the size of my pinky nail. I rather you charge a more premium price and give me better quality seafood, I absolutely do not recommend the buffet
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
__WeChat26423****The hotel environment is great, even more impressive than the Shangri-La Golden Sands next door. The hotel restaurant is also good, reasonably priced with generous portions. I especially liked the Penang curry noodles. I had an early flight when checking out, and the hotel prepared a packed breakfast, including coffee and tea. Unfortunately, the taxi driver wouldn't let me bring the coffee on board, fearing spills. It's a shame; it would have been perfect if the hotel could provide coffee takeout bags.
GGuest UserOverall we are satisfied with our stay, the room is big. Cons - basin located outside of the toilet and no handwash provided, it is inconvenient for us. Also, we never expect we will be charged for RM10 per day for parking. Pros - the hotel is quite Instagrammable and good to have simple kids play room. Funny fact - hotel will give free drinks everyday but you need to redeem the voucher at the reception EVERYDAY, it is really funny, why don’t just give a total vouchers and state the day there?
JJamyadeThe hotel staff are generally very approachable and helpful. We asked for recommendations on good food places and the front desk staff gave some good suggestions and pointed to us on the travelers’ map. The hotel is slightly further away from the main food hawkers and restaurant than we thought, so getting meals requires at least 5-10 min walk for most of the time. The room is comfortable and clean. We weren’t able to enjoy the rooftop swimming pool due to the rainy season. It’s reasonable pricing for the amenities and location, as most of the time we can get a grab very easily. What can be improved the the food quality and taste at the hotel restaurant , it was not very tasty and the prawn cracker especially.
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