The room was OK. The air conditioner was the type with a loud indoor unit. There was no exhaust fan in the bathroom (or it was broken). The service staff did not speak English or Spanish (all foreigners and South Americans), but they were very enthusiastic. The breakfast was good. There was a touching old employee named Rudy who started serving at 4 am every day. The key often did not open the door lock đ
Transfer overnight booking, you can call the front desk to book the airport shuttle, pick up the plane for about 20 minutes (the time informed by the front desk is very punctual), drop off the plane every hour, so you may need to be more in advance. The breakfast at the American hotel is quite satisfactory. It is enough for a transfer for one night, winning in the price/performance ratio.
Hotel near Dallas City Center,Dallas72.7% of visitors choose this area
LLee_M2024.10.19
Great hotel - friendly staff, plenty of bars and restaurants catering for all tastes and food types (including vegetarian), good conference facilities. Location not great being downtown but things to do in the vicinity. Rooms are a decent size and you get a TV in the bathroom mirror!
The room was neat, quiet and clean. The bed was very comfortable. Breakfast included omelets and meat patties, and the yogurt and milk were of good quality, which was considered good among American breakfasts! But the room smelled of perfume or aromatherapy, which was not very accustomed to! The location was in a small alley, and there was a bar on the corner, so I was a little worried about going in and out at night. It was about an 8-minute walk from the river walk, and there was a popular BBQ restaurant along the way. It was about a 13-minute walk to the Alamo Museum. A very cost-effective hotel!
Facilities: The hotel facilities are very complete, there is a restaurant, there is a gym and so on. The restaurant is rich in dishes and tastes good!
Hygiene: The hotel is clean and tidy!
Environment: The hotel has an elegant environment, complete surrounding facilities and convenient transportation.
Service: The hotel service is warm and thoughtful.
Breakfast is rich, there are all kinds of bread cakes, waffles, drinks, yogurt, milk, cola and other drinks, as well as fruits, extra beds and the front desk, suitable for children, free parking
Very Good
101 reviews
8.1/10
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8,9/10
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GGuest UserThe room was very nice and updated. Location was excellent and within walking distance to the Kid Rock concert. It was on the waterway, so it made the walk enjoyable....close to restaurants too. Parking at the guest garage was affordable at $17 for 24 hours. Hotel staff was very friendly.
GGuest UserThe hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if youâre tall, the shower head placement is not idealâmy husband is 5â10â and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
GGuest UserMe and my husband had a great Christmas there with are kiddos. We love the people that work there all so very sweet. We will be going back really soon
GGuest UserBeautiful view from our hotel room â€ïž would stay here again only problem was there was some teens who were going through my laundry when I went back down to laundry room. And I ended up having some clothes missing.
GGuest UserïżŒI am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasnât able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.
SsimsangelaUpon arrival, the welcome was genuine. It didn't give you that uppity, too posh feeling. The valet was pricey but much better than self parking. We were greeted with a glass if champagne upon checkin. Checkin was smooth with no waiting. Our balcony room was nice and clean. It was a bit of a walk. The hotel itself is a lot bigger than it appears to be from the outside. The ballroom and conference rooms are spacious and equipped. Love the fireplaces throughout facility. The pools are beautifully done especially one being at 85 degrees in the winter time. It was sunny and cold but families were enjoying the heated pool. The lobby bar, the restaurants and the fire pits give you that scenic, rustic, resorty style all while being right there on Frisco, TX. Can't wait to return in the spring/summer.
GGuest UserConsistently lovely hotel with consistently good service. The juevos rancheros I ordered and had delivered to my room were incredibly good! And the coffee was nice and strong âŠ.. glad I asked for extra cream and sugars ! Great location near the Arboretum stores and shops at the Domain . Also close to Whole Foods, HâEâB grocery store, Gateway movie theater, and lots of good restaurants, many within walking distance.. Large rooms, bathroom stocked with Aveda products. (shampoo, conditioner, body wash, bar soap for hands) was a very nice touch!
The only thing I didnât like was they have recently started charging for self parking in their uncovered lot âŠ.. I paid $20 on 1/31/24. I donât like that at all. Just put the price in your room rate and say free parking!
GGuest UserI have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future
GGuest UserFacilities: The hotel facilities are very complete, there is a restaurant, there is a gym and so on. The restaurant is rich in dishes and tastes good!
Hygiene: The hotel is clean and tidy!
Environment: The hotel has an elegant environment, complete surrounding facilities and convenient transportation.
Service: The hotel service is warm and thoughtful.
GGuest UserThe hotel was wonderful⊠The staff is very friendly, the hotel is clean, the bar was vibrant and the rooms are spacious. You canât beat the location of this place. Itâs literally a five minute Uber ride to any major point. Such as the Kennedy assassination or Terry Blacks for some great barbecue, or if youâre in town for a convention to the convention center. we used Uber to get around if not, we use the electric scooters . Never needed to rent a car because a Uber ride from the airport will run you around $50. The hotel is in a great location. Funny of dining options, one of our favorite places to stay.
Here are some photos of the lobby and views from our room. ïżŒ
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