Stayed in Room 265 near the elevator area and unfortunately the noise insulation was very poor. The fire door beside the lift slammed loudly throughout the night whenever guests passed by, making it almost impossible to sleep. The hotel should really install soft-closing hinges to reduce the noise for nearby rooms.
We have booked a long weekend stayed at the hotel in June. It is located close to the long beach which is great for a walk or a run. There is a fantastic cute cafe near the hotel called cafe on the beach. Coffee and pastries were excellent. Breakfast buffet was nothing special but acceptable for the price. Spa and pool facilities were great except that they charge you extra for bath robe and slipper. You have to ask at the reception for those. There is also no travel toothbrush tooth paste or shampoo. We were not expecting to pack them with us as we are used to having them provided by hotels which we have stayed. I would say this is the first time we have experienced this. Staffs were excellent, polite and very welcoming. It is worth staying if you travel close to the area.
The hotel is in the city center and has a very modern design, perfect for families. They offer a sofa bed, and the main bed is large and very clean. Breakfast is also good. The front desk staff are very professional.
I live in a town so this was perfect for me. I arrived and was welcomed at reception by Chloe.She was amazing,happy,welcoming,chatty,down to Earth which was brilliant.The residents bar was lovely and quaint.Yes its an old style hotel but I love the old style seafront hotels,the decor in my room was abit too much(covered in parrots haha) but that was minor. The room itself was spacious for me,had everything it needed,was perfect for my stay. The bar they have in the basement,well what a night that was. Being served by Connor,and joining my new American friends who also stayed at the hotel,we had an absolute ball. Few too many but lovely cocktails and happy hour,I will say it was a hit aha. I don't have any faults at all with this hotel,it's cheap,cheerful and is perfect where it is overlooking the sea.No curfew coming in,free WiFi,very helpful when it came to asking for information. Couldn't of asked for a happier,more comforting hotel. I would recommend this hotel,a perfect old style seafront hotel,a view to dream about,everything within walking distance,amazing hospitality and care for the residents staying,and for what it costs,it most definately holds its value. Definately somewhere I would stay again xxx
We had a nice stay, the cleanliness is top notch. Good services. I had a great complementary breakfasts. Everything was good. I hope to stay there next time.
When I arrived at the hotel, there was a clear sign on the front desk that there wont be any car park space available. They never told us they charge £12.50 for overnight parking. As we were travelling on a motorcycle, we found an unmarked space in a quiet unused corner of the hotel near the rear staff entrance, because the rain was really heavy and we have had to lug our panniers into the building.
I found out later that the hotel charged me £12.50 for overnight parking. They claim that our bike was on their premises and they were entitled to charge us even though we weren’t given a proper car park space.
The room was a huge improvement on the one we previously had. That was ok but tired. Everything was good except for the pillows they were very poor. The bedding wasn’t to my taste but that’s just a personal preference
Great hotel in the grounds of Canterbury cathedral. We stayes in the value rooms with 40 steps to the room but it didn't feel like 40 steps, at all and not tiring. Amazing breakfast selection. Not mass buffet. Good selection to choose from, fruit yoghurt, crossaints etc plus you can choose from fried breafast, egg benedict, salom and scrambled egg, egg florentine etc are all made to order. Plus your drinks. We had a relaxing time in the lounge in the evening and enjoyed a nice hot chocolate. Free admission to the cathedral for 2 of us was a bonus. Would have cost £19.50 each. Lovely and helpful staff on reception. Will definitely stay again.
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GGuest UserStayed in Room 265 near the elevator area and unfortunately the noise insulation was very poor. The fire door beside the lift slammed loudly throughout the night whenever guests passed by, making it almost impossible to sleep. The hotel should really install soft-closing hinges to reduce the noise for nearby rooms.
GGuest UserThe room was a huge improvement on the one we previously had. That was ok but tired. Everything was good except for the pillows they were very poor. The bedding wasn’t to my taste but that’s just a personal preference
GGuest UserGood clean hotel in good location. Nice bar area. Hotel has pool with jacuzzi,steam room and sauna which could do with a bit of a refurb. Decent Gym. Overall a good hotel
GGuest UserIt's been quite a while since i last stayed at the Kings Arms... and this trip reminded me why!
There is very little choice of Hotels in the area, and Kings Arms is centrally located in Westerham with many decent Pubs and Restaurants in close proximity.
The Hotel had undergone a lot of fairly recent External Renovation and looks amazing from the outside... maybe one day they can progress to modernising the interior.
Bar Area and Restaurant areas are absolutely fine, and you cannot fault the friendliness and helpfulness of the Staff.
However, the journey upstairs with the threadbare carpet kinda lets you know what is instore for you inside the room.
On this most recent stay, the room itself was HUGE! I booked a deluxe Double. Massive Bed, and ample furniture.
Carpet threadbare in places and the Central Heating Radiator didn't work. A small Electric heater had been placed in the room, but due to the enormity of the size, it was inadequate to produce any real warmth in the room. Poor quality lighting.. but i thinks that made me by design!
The Bathroom was equally large, but similar to the room (and others i've stayed in previous) i suspect maybe the 1980's was the last time it had a facelift. It was adequate to take a wee, and clean my teeth.. but i could only imagine my wife's reaction to the sheer thought of taking a Bath in there!
It's such a shame really... perfect location to stay for either Business while working at Biggin Hill Airport, or for a weekend getaway with the wife.
However, if the latter... i would seriously advise to take a look across the road. You'll have a much happier wife!!
This could be an amazing hotel - but it sure does need a lot of work on the inside.
AAkki_M13Overall the hotel was pretty decent. Good location and great views fron the room. But you know the building is a but old one some dont expect 5star model. You want some thing vintage and good you are in the right place. I loved it . And the staff was so lovely and friendly. I will suggest this one.
GGuest UserThe hotel is in the city center and has a very modern design, perfect for families. They offer a sofa bed, and the main bed is large and very clean. Breakfast is also good. The front desk staff are very professional.
GGuest UserIt’s in a great location for all you want in a town. It has a cool vibe & a nice buzz.
I was welcomed warmly, but disappointed to discover at check-in my room was on the 5th floor & no lift! A disability prevents me from doing many stairs. I was offered an upgrade for an extra £20, so I paid. (In hindsight feel this is a common practice & felt a bit conned). I then found out I still had 2 flights of stairs to the first floor!! 😩
The room was spacious & tastefully decorated as you will see by the photos. A spare bed in the room, great for families. Nice coffee & tea facilities.
I found the room very cold, so told a member of staff & asked if the heating was coming on or what could they do, I never heard from anyone in response, so was very cold in the evening.
If you don’t like to be cold & lots of stairs are a problem don’t book.
If those are not a problem then it’s a characterful hotel, with a great restaurant. Just avoid being talked into an upgrade!!!
GGuest UserPerfect sized room, lovely set up, the hotel itself is huge and so well presented. Gorgeous swimming pool. Lots of places to sit down and eat if you would like too. There is a gym and a spa also (we didn't use these but we know they are there) there are phones in the rooms so you can order room service if you wish. The staff knocked on our door on the second evening and asked if we would like any refills on teabags coffee or sugar or any fresh towels. So well mannered and polite. Just an over all lovely place to go and its literally beside Brands Hatch where we needed to be. Cannot fault this place..
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