Hotels With Bars in Zagreb County, Croatia

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

It's so convenient to be close to the airport. You can also book airport pick-up. There is a car to take you to the airport very early in the morning. The room is clean and hygienic. There is a pizza shop next to it, which tastes delicious.

Fantastic location, excellent service and a clean room to complete the package. I ordered room service instead of going out and was so impressed with the service. Served with a smile and felt like a valued guest. Buffet breakfast offered something for everyone, whether it was a hot or continental breakfast. Thank you for looking after me!

Good location , tram line just outside the hotel .  Approx 20 mins walk to the main square.  Clean hotel , nice and friendly staff. Comfy beds. There are restaurants and a grocery store close by.  We had a pleasant stay at this hotel.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Well airport is in the name and you can hear the engines hit full throttle but i need 'airport' to mean airport. About 18 minutes walk, a 290 bus ride or 10 minutes ripoff taxi. Like all airports, the drivers may as well be criminals, they will not like getting a fare to the royal it being a short journey. Restaurant is called 'forks' and shares staff with the basement breakfast room. Lots of breakfast choices and a none too unreasonable cappuchino from a machine. Rooms are fine but without tea and coffee making tools. The bathroom underfloor heating invites a midwinter visit.

I stayed for two nights. On the first night, I was greeted by a rude female front desk staff member, and was given a triple room that was different from the photo on the website. The room was completely out of proportion to the price, so I asked for a room change, but she said, ”Just do it tomorrow!” The next day, the front desk staff member was very polite and nice, and changed me to a larger room. I had no complaints about that room from the first night onwards.

This is a reputable hotel, and the environment, service, and quality are all guaranteed. After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room. The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk. The hotel is worth the price. I enjoyed the stay very much.

I have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.

Clean and comfortable. Needed to be close to Lisinski. For me it was a great option.