First and foremost, a huge and sincere thank you to the staff! đč
I accidentally left my bag in the dining area overnight and only realized it the next morning... I felt like my world was falling apart! đ€Ł
I immediately rushed to the front desk to ask if a bag had been found, not really expecting much. But when the staff member asked for my room number, a glimmer of hope appeared. Then, she appeared before me with my bag, and I was so emotional I almost cried! Thank you again! đ You truly showed me what honesty, security, and genuine kindness mean.
The hotel itself is super convenient, just about 200 meters from JR Sannomiya Station. Everything you could need is nearby, and it's so easy to get anywhere by JR. When we left, the Limousine Bus stop for Kansai Airport was also close, within 500-600 meters, making our departure seamless.
From 5 PM to 8 PM, there's a fantastic happy hour with free drinks and snacks. We enjoyed it for all three days of our stay â great atmosphere! It really added to the fun of our visit đ„đ§đ„đȘđ«đ§đ„đ. While the room wasn't huge, for us, as sightseers not laden with shopping bags, the size was perfectly adequate.
Another thing to praise -> I booked a king room for 2 adults and 1 child. On the day of check-in, I didn't even mention anything, just checked in normally. When I opened the door, the room had one small bed and one large bed! đđđ (Perhaps when they copied our passports, they noticed our child was older and thought two beds would be better). A massive THANK YOU! đčđčđč All in all, if I have the chance to visit Kobe again, I will definitely choose to stay here!
The balcony view was truly amazing, but the hotel itself is quite old. The room we were given had no charging outlets by the bed, so we had to move the desk to charge our devices under the vanity and behind the TV. The air conditioning vent made a strange 'ticking' noise; it wasn't too bad during the day, but at night, when everything else was quiet, it became really noticeable.
On the plus side, the lady at the front desk spoke excellent English. However, the shuttle service to and from Sannomiya wasn't very convenient, and the breakfast was just mediocre.
I definitely won't be staying here again on my next visit to Kobe.
The âsea viewâ was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. Iâve never had this happen before. The explanation that the lower price was a different non-refundable rate doesnât fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kidsâ amenities provided, not even a childâs toothbrush.
The hotel is a bit far from Sannomiya Station; you need to take a few train stops to get there, but it's very close to the nearest station. The room was spacious and the hygiene conditions were decent. The service was excellent. The hotel is divided into the Main Building and the South Building. I stayed in the Main Building this time, and I felt the facilities were a bit old. There's a FamilyMart convenience store and a few other shops on the first floor, which is convenient if you need to buy anything. The bathtub isn't fully enclosed, so water splashes out when you shower.
This is a great hotel at Kobe, the hotel stay is very helpful and hospitable, they offer welcome drinks/ coffee to us. The room is spacious and the single bed can sleep 2 persons. The hotel also next to Don Don Donki and conveniently for us to shop till very late of night and many foods to eat too.
I would like to thank you the hotel for keep for us out lost item and keep for us to collect after few days. Arigato Guzaimasu.
I had a wonderful **3-night stay** at Seaside Hotel Maiko Villa Kobe. The location is beautiful, with relaxing seaside views and a stunning look at the Akashi KaikyĆ Bridge. The rooms were clean, spacious, and very comfortable. The staff were friendly and professional, and the breakfast was delicious with a good variety of options. Overall, it was a peaceful and enjoyable stay, and I would gladly return and recommend this hotel to others.
This time, I was assigned a room on the 29th floor with a mountain view, which I think offers the most beautiful scenery! What truly impresses you about Hotel Okura isn't just the hardware (though it's excellent), but the service! That kind of 'proactive' service awareness means they've already anticipated your needs and processes before you even speak. Someone greets you at the entrance, guides you with your luggage, and the flow is crystal clear. Check-in is hassle-free, with a rhythm like a well-oiled machine, yet it never feels cold. From the moment you walk in, you can clearly feel their dedication to making guests feel at home during the often-frazzling 'arrival to room' period. The room still exudes the confidence of an old-school five-star hotel, with a comfortable sense of space and meticulous details. Especially that feeling of 'settling in comfortably' is something trendy influencer hotels can't match, even though the Okura has become quite popular itself đ. But it still holds up to repeated stays and contemplation. The bedding, soundproofing, and cleanliness are top-tier, the kind where you can immediately relax once you're back in the room. What's even more impressive is that the Okura's excellence isn't just about one specific point, but about 'never dropping the ball.' The staff don't overdo it, but they're always there when you need them, and they never disturb you when you don't. The phrase 'subtle yet pervasive' perfectly describes this hotel. Kobe Okura doesn't make you think 'wow, it's so new and luxurious,' but rather, it shows you what the standard of a five-star hotel truly is. My only small regret is that the dessert shop is under renovation, and the previous Okura-owned supermarket has been replaced by a FamilyMart.
Hotel near Awaji Island,Sumoto6% of visitors choose this area
Aatâïž2025.09.17
It was the first time I stayed at Shimahana, but I was impressed by the good service of the New Awaji Group.
I was able to fish at Yumesen Kei and caught two cherry blossoms, but they cooked and served for dinner at night and it was very delicious. The rest was processed cleanly and I was able to take it home. Shimahana is located a little far from the opposite bank, but I enjoyed it without any problems because I could pick up and drop off the hot water.
I want to go to Hokans again
Great hotel, great value for money, easy to find, convenient to the airport, clean and comfortable, great hot springs. The hotel is European style, spacious for 3 people, I was so happy that I forgot to take pictures of the room, but took pictures of the view outside the window!
Very Good
135 reviews
8.5/10
Price from
US$41
per night
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9.1/10
Great
ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
GGuest UserThis time, I was assigned a room on the 29th floor with a mountain view, which I think offers the most beautiful scenery! What truly impresses you about Hotel Okura isn't just the hardware (though it's excellent), but the service! That kind of 'proactive' service awareness means they've already anticipated your needs and processes before you even speak. Someone greets you at the entrance, guides you with your luggage, and the flow is crystal clear. Check-in is hassle-free, with a rhythm like a well-oiled machine, yet it never feels cold. From the moment you walk in, you can clearly feel their dedication to making guests feel at home during the often-frazzling 'arrival to room' period. The room still exudes the confidence of an old-school five-star hotel, with a comfortable sense of space and meticulous details. Especially that feeling of 'settling in comfortably' is something trendy influencer hotels can't match, even though the Okura has become quite popular itself đ. But it still holds up to repeated stays and contemplation. The bedding, soundproofing, and cleanliness are top-tier, the kind where you can immediately relax once you're back in the room. What's even more impressive is that the Okura's excellence isn't just about one specific point, but about 'never dropping the ball.' The staff don't overdo it, but they're always there when you need them, and they never disturb you when you don't. The phrase 'subtle yet pervasive' perfectly describes this hotel. Kobe Okura doesn't make you think 'wow, it's so new and luxurious,' but rather, it shows you what the standard of a five-star hotel truly is. My only small regret is that the dessert shop is under renovation, and the previous Okura-owned supermarket has been replaced by a FamilyMart.
GGuest UserGrand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
GGuest UserThe room was slightly different from the pictures, but it didn't affect our stay. The surroundings were truly beautiful, especially the colorful autumn mountain scenery right next to the hotel. The facilities were a bit old but still clean and hygienic. The older staff members were incredibly helpful; when we requested water delivery around 6 AM, it was brought to our room immediately. However, the younger staff seemed to lack a bit. We had luggage and told the front desk that we'd wait in the lobby for about ten minutes before taking the hotel's shuttle to the Hankyu bus station. We saw the shuttle arrive and leave twice, and we didn't have time to go out and stop it. It would have been great if a doorman could have held the car for us. This caused a delay of about 20 minutes. Luckily, we had plenty of time before our scheduled bus departure, otherwise, we would have been very anxious.
GGuest UserBy far the best hotel/resort experience I ever encountered. Not only did we travel with a family of 5 but we had 10 luggageâs in total which they helped to organise and deliver to our room even though it was really heavy. Accommodated to everything that we need and asked and super welcoming. The small details that they would do have imprinted in my memories for life e.g remembering which shoes we had, prepared our slippers, explaining our meals and providing a blanket without us asking. I hope this reaches out to the manager who put the most effort to making sure we were happy and looked after. We would all recommend this place to our families and friends. 1000/10 S+++
GGuest UserOur stay was absolutely fantastic. Every single staff member was incredibly friendly, and the room itself was very comfortable. The traditional Japanese-style room (washitsu) was a particularly charming touch. Both dinner and breakfast were exquisitely prepared, and the onsen (hot spring) was wonderfully relaxing. We stayed with my parents and children, and everyone in our group was thoroughly delighted.
GGoocatThe âsea viewâ was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. Iâve never had this happen before. The explanation that the lower price was a different non-refundable rate doesnât fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kidsâ amenities provided, not even a childâs toothbrush.
NNatsume AiThe hotel is a bit far from Sannomiya Station; you need to take a few train stops to get there, but it's very close to the nearest station. The room was spacious and the hygiene conditions were decent. The service was excellent. The hotel is divided into the Main Building and the South Building. I stayed in the Main Building this time, and I felt the facilities were a bit old. There's a FamilyMart convenience store and a few other shops on the first floor, which is convenient if you need to buy anything. The bathtub isn't fully enclosed, so water splashes out when you shower.
JJp0616Please book this hotel if you go to Kinosaki Onsen!
The staff was really amazing. They were all super friendly and nice and always put so much effort in making our stay enjoyable. Big thanks to Kairi for explaining everything so well and always being patient with us. Also thanks to Tomoki for the great service. We loved our stay there so much we would love to come back here again when we visit Japan again! Also loved the town itsself and all the Onsen.
The hotel itsself also gives you public Onsen as well as private ones that you can book in advance. They were amazing too. The food included in our Halfboard was also amazing! Loved everything here! Garden view from our room was so relaxing and great as well!
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