I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter.
There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there!
The facilities are a bit lacking and can't compare to five-star hotels in China.
However, the service is excellent, and they even offer a shuttle bus.
Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge.
Overall, the service was very good and proactive.
Pleasantly surprised! The hotel is new and beautiful, with spacious and clean rooms. The water dispenser was a convenient touch, highly appreciated! 👍 The rooftop pool and gym were great. The hotel service was also excellent; on our last day, they extended our check-out to 12 PM, so we could store our luggage and go out again before coming back. The location is super convenient; in the morning, we just took a casual stroll and within 500-600 meters, we passed a bunch of must-see attractions: museums, the newspaper office, the mosque, the Rainbow Quarter, and various food markets. Especially ”Durian King” – we ate durian until we were full, then walked back to the hotel. It couldn't have been more convenient!
THE MOST AMAZING HOTE I HAVE EVER STAYED IN 10/10
1. Hotel Locaiton: Perfect as its not in the city and by the beach, amazing for relaxation. Hotel is surrounded by souvenir shops and street food. 10miute walk from Ferringhi Walk where there is a nice selection of street food but my favourite of all is that its just a 2 minute walk from my favorite restaurant in Malaysia, Ferringhi Garden. Penang trip isnt complete without going to Ferringhi Garden. Its an amazing restaurant with the most beautiful collection of plants, there is no other place like it in Malaysia.
2. The Hotel: Nothing bad to say about it. The design, the decor, everything about this hotel makes me want to stay there even longer. Its such a nice feeling being there. Facilities are clean and complete.
3. The Room: CLEAN. NICE. SPACIOUS. BEAUTIFUL. Every inch of the room is to my liking, i could not have asked for more. Mattress is thick and oh so comfortable. Aircond was cold. Room was very spacious.
4.The Buffet: The room came with breakfast for 2 and it was the perfect buffet to start each day with. Selection was incredible even better than a lot of buffet Ramadan Ive been to. They had everything from selections of breads, to nasi lemak with 12 different sambals, 5 different meat dishes to eat it with, assorted fruits, assorted cheeses, 2 types of porridge with the FULL suites of condiments, salads, pastries, roti canai with all the curries you will ever need, to your above average selection of continental breakfast menus like, beef bacon, beef and chicken sausages, hash browns, deli meats, smoked fish. And there is more! there is a made-to-order menu which many patrons are not aware of. I tried the minute steak and it was good!(pictured below)
PS: Hakimi from breakfast service was spectacular, I requested strawberries for my picky 2 year old and he delivered. On the other hand, ANIS FROM THE OMELETTE STATION WAS RUDE TO MY WIFE, SHE NEEDS TO IMPROVE HER SOCIAL SKILLS(this is my one and only complain)
Overall my stay was 10/10 and this will be the ONLY hotel i will be staying at if when im at Batu Ferringhi. I plan to go to Park Royal Batu Ferringhi Annually, its just that good!
The room is spacious, and Harun always does an excellent job cleaning it; his service is enthusiastic.
Facilities: Good.
Service: Very good, though it's a shame they don't allow a slightly later checkout 😂. They require checkout at 11 AM, and by 12 PM, they were already calling us to hurry up and leave. They're quite strict about not allowing late check-outs, probably because rooms are in high demand during peak season.
Environment: Very quiet, you can't hear any motorbike noise, and it's convenient for getting to all the attractions.
Top notch service, everything was well taken cared off and the room is clean and in good condition. Location of the hotel is between Bayan Lepas and Georgetown, so nothing is too far from the hotel, quiet location too even if its next to a semi major road.
However, do temper your expectations, as while it does offer basic amenities like a hair dryer, TV with YouTube and safe, consumables such as the shampoo, soap and toothbrush are of the generic and cheap type, so I recommend bringing your own one, and also laundry bags, tea and coffee are also not provided.
However, the critical bits like freezing aircon, and hot shower water is all there, so its a functional and practical room to be in, plenty of empty space to do packing or other things too! Bed feels a bit hard for my liking.
Overall, worth another visit for its relatively low cost and fulfilling the basics very well!
We had a good stay at Flamingo Hotel by The Beach Penang. The hotel is very beautiful, and the room was spacious and clean. The breakfast was also good. All the staff were nice except for one person named mr Li. He was not friendly during check-in, and I happened to meet the same person again during check-out. He looked very bossy, double standard and unfriendly. I would recommend sending him for hospitality training, especially for front office service. Other than that, everything was good and we had a pleasant stay there….
The hotel's location is excellent, very close to the World Heritage site, with many great restaurants within walking distance. The room was quite spacious, but the cleanliness needs improvement; the bedsheets weren't very clean. Fortunately, it was all dealt with promptly, though the process itself was a bit unsatisfactory.
The hotel's facilities are a bit dated. The cabinets, doors, and bathroom counter in the room all show their age, and there's no magnifying mirror at the vanity. This likely relates to when it was last renovated; it's not very stylish, but it is clean, which is good.
The service, however, is excellent, meeting five-star hotel standards without a doubt. They provide disposables, complimentary bottled water, welcome fruits, a breakfast buffet, and executive lounge access (depending on room type). The restaurant's decor has also been updated.
I had a great experience with one particular staff member. I had booked an executive room, and upon check-in, the front desk assigned me a connecting room without informing me. The soundproofing was terrible; I could clearly hear people showering and talking in the next room, which severely disrupted my sleep. After I explained the situation to the front desk, they worked hard to switch me to another room of the same type, which was much better and very comfortable. I'd like to especially commend Hanz at the front desk for their prompt action in changing my room, which allowed me to get a good night's sleep.
Regarding the location, just across the road is Shangri-La's Jen hotel. Its decor and facilities visibly appear newer and better. However, it's much lower in height and doesn't offer the good views this hotel does. If you're looking for a sea view room, this hotel is worth it. If views aren't a priority, you might want to compare the two.
This hotel is about 1km from many attractions in the old town, including Jay Chou's favorite restaurant, the street art murals, Kimberley Street Food Night Market, and Chew Jetty. These are all pleasant to explore in the evening. It's too hot at midday, so I'd recommend taking a taxi or staying at the hotel.
First, the cons: The hotel is a bit old, and the decor is quite retro. They don't provide bottled water, but there are empty bottles you can use to fetch drinking water from the hallway. This was actually very inconvenient; during my whole stay in Penang, I ended up buying bottled water from 7-11 or FamilyMart.
Now for the pros: The room was very clean, which meets my core requirement for a hotel stay. An unexpected surprise was that my room had an incredible, unbeatable sea view – it was beautiful and instantly therapeutic. The location is also very convenient; you can basically walk to all the attractions in George Town.
Great
1635 reviews
9.0/10
Price from
SGD 62
per night
Check Availability
See All Hotels With Bars in Penang
Travelers Reviews of Penang Hotels
See all
8.1/10
Very Good
This hotel have fantastic location. Walking distance to many great local foods. Have Gym, Swimming pool, FOC Parking.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
This hotel located at central of Georgetown just opposite Komtar. It's very nice view from the swimming pool at level 14. We booked the Serene Suite has two bathrooms and very spacious cosy unit. The room is clean but cushion sofa don't seem to have cleaned so there's a smell. Crew service are very friendly and welcoming guests. Overall we enjoyed our 4 nights stays. They also offer shuttle to nearby breakfast spot.
Our experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
A really good stay at the Crowne Plaza Hotel. The room was clean, comfortable, and welcoming throughout my time there. I didn’t expect this newly built hotel in Butterworth, which opened in February 2025, to have such a nice swimming pool with a sea view. Truly impressed and overall a very comfortable experience.
Nice view good hospitality food are delicious staff are friendly. I really enjoyed staying at your Hotel and will repeat staying here. I also want to bring my family again next time.
I hope golden sands could upgrade/update to faster check in procees. Been there few times but check in procees quite a hassle. Then i specifically booked 2 room with king bed but end up getting 1 room with king bed & the other 2 double bed. We did arrived late around 4.30pm but then still need to wait for the other room to be ready. Really consume lot of time. Plus, receptionist said will send me the key to the other room in 20mins. But 20mins nobody knock/call our room. So i called the counter & this indian lady said need me to come collect. I am way too tired, so told her NO because just now during check in they said will send the key to our room. Ahh really not a good start. They did send the key though. But 1 dissapointment led to another. Other than that, all good. I love everything about golden sands except for their service.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.