Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
CConstance Choo2026.02.23
Traveling to Malaysia or having an overnight layover? Ditch those hard airport benches! Let me share my experience at Sama-Sama Hotel, the only 5-star airport hotel at KLIA T1.
✈️ If you're arriving on an international flight (at KLIA Terminal 1), whether you need a good rest after a long journey or have an early flight the next day, this hotel is definitely your top choice.
🚗 How to get from Arrivals to the Hotel?
(Includes shuttle service guide)
Please do not attempt to walk with heavy luggage; it's quite a distance (approx. 500 meters).
🛬 Arrive at Level 2: After clearing immigration and collecting your baggage, take the elevator to Level 2.
📍 Find the Buggy Station: Look for signs pointing to 'Sama-Sama Hotel.' The shuttle station is directly opposite the Food Garden.
🚗 Call a Shuttle: There's a dedicated 24-hour free buggy service. Just wait a moment (or press the call button), and a uniformed staff member will drive you and your luggage via an indoor skybridge directly to the hotel lobby in just 3 minutes.
🍳 A 'Food City' Level Breakfast that Amazes the Taste Buds
The hotel's Continents restaurant offers 24-hour service, and its breakfast is renowned.
🥘 A Fusion of Global Flavors: Malaysian dishes (the Nasi Lemak is a must-try!), Chinese dim sum and hot congee, authentic Indian curry with Roti Canai, Thai Tom Yum, and a full Western breakfast spread.
🍰 Dessert Paradise: A wide variety of Western cakes, freshly baked bread, and colorful Nyonya pastries, all visually stunning.
🏨 Hotel Facilities and History
Although the hotel opened in 1998 (formerly Pan Pacific), it underwent extensive renovations when it rebranded as Sama-Sama in 2013. It's incredibly well-maintained and exudes a 5-star quality.
✨ Room Types: Offers 442 rooms, including Deluxe, Premier, and more luxurious Suites. The rooms feature double-glazed windows for excellent soundproofing, and some even offer views of the tarmac.
🏊♀️ Swimming Pool and Gym: The outdoor tropical garden pool on the 1st floor has a fantastic ambiance, and the 24-hour gym is fully equipped.
💆 Sari Kayangan Spa: Provides professional Malay massage services, perfect for relieving flight fatigue.
🍸 Traveller’s Bar & Grill: Features live band performances in the evening, offering steaks and various cocktails in a wonderful atmosphere.
✨ As a national airport hotel, it frequently hosts dignitaries, sports stars (like F1 drivers), and VVIPs attending international conferences.
💡 How to choose a transit hotel❓
✅ Sama-Sama has two properties at KLIA T1; choose based on your needs:
1️⃣ Sama-Sama Express (airside/near Gate C5): No immigration required, suitable for short transits of up to 6 hours, charged hourly, and more affordable.
2️⃣ Sama-Sama Hotel (landside/this review's focus): Requires immigration clearance into Malaysia. Highly recommended for stays longer than 6 hours! Offers larger spaces, more comfortable bedding, and a full range of facilities.👍
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
IIasnova Kseniia2026.02.19
We enjoyed the amenities very much: the pool is really good with warm water, it’s so relaxing to swim and sunbathe after a long flight. They provide you with pool towels which is great. The location is among benefits as well, only 5 minutes by car or transfer from the airport. The transfer is available, but we couldn’t find it in the airport, so the hotel might consider making the process more understandable. The transfer from the hotel was great and on time, bear in mind that you should register for it in advance at the reception desk. We also ordered food in the hotel restaurant. The food was good but rather pricey.
When it comes to the room, it was quite spacious and comfortable but here the good things end. The bed linen smelled unpleasantly a bit, the soundproofing is ok, but we heard some sounds on the roof (maybe birds, or some insects) and you might hear planes a bit. There’s a very small glass cover in the bathtub so the water is everywhere. We also had our toilet plugged but the issue was resolved very quickly with the help of the hotel worker, thank you! The hotel doesn’t provide you with water bottles though there’s a water purifier in the room which you need to fill yourself with tap water. The room wasn’t clean, there was some hair and dust on the floor.
The hotel is great, right next to i-City Mall, making it my first choice for business trips in this area. The food is also good, though the breakfast buffet selection is a bit limited; everything else is fine!
This is my first time staying at the One World Hotel, which is recommended by my friend. It’s a very grand and clean 5-Stars hotel, which is located away from the usual busy Bukit Bintang. The hotel is directly link to the 1-Utama shopping mall, which is very convenient if you need to buy or eat anything. Upon arrival, there is bellboy helped to load the luggage and placed aside till check-in. The service is fast and efficient. The check-in is hassle free. However, it is not for the check-out, as you need to join together in the same queue as those who check-in. There is no quick and fast self check-out.
The room comes with two Queen beds, which is good and ideal for a family stay. It is clean and tidy. It also comes with some complimentary drinks, snacks and also bathtub which my kids love to bath in.
For the breakfast, it is just located directly near the lift at a lower floor after the lobby. The spread is amazing, the quality of the food is great and it tastes really nice and delicious. One of the highlight is the prata, which is freshly made on the spot and it is crispy and tasty. Next is the pastry, especially the Pain au chocolat, the chocolate is so rich and creamy. Likewise for the buttery croissant. They do sell them in their bakery too. It is definitely a breakfast not to be missed!
They have amazing swimming pools which has the normal usual one and another is for the kids to play in.
The overall experience is great and we have a wonderful time staying in One World Hotel. We will definitely come back again next time. Thank you One World!
I had a wonderful stay at this hotel. The room was very spacious, clean, and extremely comfortable, making it perfect for a relaxing stay.
Parking was very convenient and easily accessible for customers, which is a big plus. The receptionist was exceptionally helpful, friendly, and professional, always ready to assist with any questions or requests.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
EEllyanie2026.01.27
Stay for 6 hrs+ with solo room & shared bathroom. Everything is good and perfect for solo travels. Near to departure gate & opposite to texas chicken so it’s easy to grab a meal. Didnt complain about the price coz it’s inside the airport. No comment. But still comfortable and pleasant.
I had a wonderful stay at Bangi Resort Hotel. The check-in process was smooth and pleasant, thanks to Mr. Aizat, who was incredibly friendly and helpful. He even upgraded my room from a Deluxe to a Premium room, which made the stay even more comfortable and enjoyable.
Special thanks to the team for the complimentary birthday cake for my wife — it was a thoughtful surprise that made our celebration extra meaningful.
Overall, great service, beautiful environment, and a memorable experience. Highly recommended! 🎉🏨✨
A thoroughly pleasant stay at Hilton Petaling Jaya. The room was clean, well-appointed, and generously spacious, providing a comfortable and restful environment. The international breakfast spread was impressive, with a good variety of both Western and Asian options, all well prepared and efficiently replenished. Service was a standout — special kudos to Ganesh at Reception for his warm professionalism, and to Suhaidy at the restaurant for her attentive and friendly service. A dependable choice for both business and leisure stays.
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8.9/10
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8.7/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
IIsaac W SamA thoroughly pleasant stay at Hilton Petaling Jaya. The room was clean, well-appointed, and generously spacious, providing a comfortable and restful environment. The international breakfast spread was impressive, with a good variety of both Western and Asian options, all well prepared and efficiently replenished. Service was a standout — special kudos to Ganesh at Reception for his warm professionalism, and to Suhaidy at the restaurant for her attentive and friendly service. A dependable choice for both business and leisure stays.
WWeilianluoThe hotel is great, right next to i-City Mall, making it my first choice for business trips in this area. The food is also good, though the breakfast buffet selection is a bit limited; everything else is fine!
AAnonymous UserSunway Resort Hotel is absolutely amazing! It's like a giant playground. The lobby is incredibly grand and opulent, and the staff are all super warm and friendly. There are phone charging sockets everywhere in the lobby, but you'll need an adapter. The entire resort is beautiful, and there's a huge shopping mall with tons of restaurants just past the restaurant on the right side of the front desk, making dining incredibly convenient. I highly recommend this hotel; check-in here is full of pleasant surprises!
OOuterLuoI arrived at 2 AM and had a 7:30 AM flight to Perhentian Island the next day. I booked a 4-hour hourly room, my first time doing so, and I wasn't sure if the booking counted for the current day or the next, as it was a same-day check-in and check-out. Traveling with a child, I was worried, so after booking, I repeatedly called to confirm if I could check in after 2 AM. I was assured that I could check in at dawn without worries, as they had already communicated with the hotel. However, upon arrival, I was told I needed to pay an extra 200 MYR to upgrade to a full-day stay to be allowed to check in. They even showed me on a phone screen, claiming their message was clear, but Ctrip hadn't fully informed me. So, after 3 AM, I was forced to pay the 200 MYR to get a room, rested for about an hour, and then left for my flight. On the positive side, after I complained, Ctrip compensated me with an amount equivalent to 200 MYR in RMB. Although the issue was resolved, that night was incredibly exhausting and stressful, and the refunded 200 MYR couldn't make up for that physical and mental fatigue.
GGuest UserWe love this resort!!! The room is unbelievable spacious and clean. My kids love the kids pool.
breakfast was great with lots of varieties. Definitely gonna stay here again on our next school holidays/ weekend break :)
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
SShai HusinFamily-Friendly Facilities: The large outdoor pool with a mini water park and slides is a major highlight and a primary reason families return. A kids' club with various activities is also available.
Excellent Breakfast Buffet: The breakfast is frequently described as amazing, with a wide variety of delicious local and international options.
Convenient Location: The hotel offers a free shuttle service to the nearby IOI City Mall, which provides extensive shopping and dining options.
TTomHeeThe bad: on the 2nd day of our 3 day stay, i went to eat breakfast at 8:20am. There was not much food left. I thought they will replenish. They didn't. The staff told me some 200 over had their breakfast and they finished the food. But I've paid for my breakfast during the booking.
Trip.com should seek a refund from the hotel
The good: the staff at the restaurant. She's very friendly and attentive. The chef at the egg station. He was kind and friendly to me. I've uploaded their pictures.
This hotel is very near to the MRT station. Don't follow Google to guide you to the hotel. When u step out of the mrt, the hotel is right in front of your. U don't need to make a big turn like the Google directed. Google is wrong!!
The breakfast for the 3 days are repetitive. So not worth.
The fried rice is surprisingly good.
Xxminoacidthe room was spacious, enough to accommodate 2 person. we stayed for 1 night to attend a wedding. the room had all that we needed: ironing board etc.
only thing we’d like to point out is the toilet doors are a bit hard to open/pull.
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