It's a hotel for mass tourism... and achieves good success that way so all was well arranged for guests. Some trivial problems may come for individual guests in that setting... Such as parking our rental car was a bit difficult due to the lack of parking spaces at nights. Oh well... It was a nice stay for us anyway.
The location indicated is not very accurate in relation to its actual location. The hotel was very friendly and we asked for some recommendation and was a total hit.
The reception staff is scarce to meet the huge number of guests who arrive and leave the hotel. The system set to contact reception did not like anything, there was no direct phone, the central station passed the call but no one responds to it .... after trying it 4 days before our arrival was impossible.
Beautiful resort, stylish and relaxing. I had a front pool room and was perfect apart they don’t have queen or king size bedrooms.
I slept very bad, the 2 single beds (not even attached to each other) and pillows are very uncomfortable.
Hope they’ll invest in comfort , I would definitely come back.
Hotel near Campo Internacional Maspalomas,Comarca Sur
Jjkshi2024.08.21
The room is clean, large in size, well-equipped and comfortable! The hotel has a swimming pool and the surrounding scenery is beautiful and pleasant! The flowers are bright, the trees and flowers are unique, the hotel dining is particularly rich, and you can order two meals a day! Good service attitude! Luggage storage service at the front desk! There is a parking lot in the hotel! There is a shuttle bus to the beach, very convenient! The price is high, it is recommended to stay here! Will be very satisfied!
La Palma is the greenest and most beautiful of the Canary Islands, hence its nickname, ”the beautiful island.” It has a diverse flora and its climate is spring/summer year-round. Interesting places? Many of them are its beaches, waterfalls, and forests. The laurel forest, the production of a Canarian rum distillery, gofio mills, and, best of all, its people. The parador is fantastic, as it's a typical La Palma building with its interior courtyard, where the spring microclimate is present, terraces, and a seafront restaurant with views. The Punta de Santa Cruz de la Palma and its well-maintained gardens with a waterfall, pond, and dragon trees facing the sea.
The service couldn't be better. We'll be back.
The hotel is very well located, near bus stops, supermarkets, restaurants. It has a free bus to go to the beach of English and the beach of Maspalomas. The spectacular and abundant breakfast. The very clean pool and water at good temperature. They give you towel with a deposit of €10 for the pool. Live shows and/or music every night. All the staff very friendly. You need a little reform, the beds swamp a little. Cage in the room for free. They have a courtesy shower and you can use the pool on the checkout day. Fridge in the room. There is quite noise from the street, I suggest taps for the ears. I would definitely come back.
We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!
It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
Magnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
GGuest UserSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
GGuest UserLovely clean accommodation, and an easy drive from the airport - perfect for a late-night arrival. The staff was very friendly, with biscuits and water refills available at reception. The apartment itself was super clean and felt very new. Our Wi-Fi didn't work the night we arrived, but I think that was just a temporary blip. The bed was nice, and the place felt spacious - a good place to work remotely from with well-stocked cupboards in the kitchen, and a good dining table too. There was also a lovely pool area with plenty of loungers. If you don't mind not having beach views, this is a good sun and pool break option.
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
EEvieDarrellxOverall, I am very happy for what I paid (just over £200 for 5 days, all inclusive).
The staff were not always the friendliest and I noticed the animation team only speaking to particular guests and not interacting so much with others. This did not bother me personally though.
The themed restaurant is excellent, and the taxis are a good touch! Only points to note on the themed restaurant though are the booking is for 8:30pm, and they turned the lights off and were encouraging us out by 9:25. Also another couple had come in and sat down with their food. They were asked to move to the other restaurant which they did, and I assumed they would take their food over given they had plated up. Instead, the waiter scraped all their plates into the bin which seemed a real shame and waste of food, and raised a few eyebrows. (The restaurant was only around 25% full and no further bookings so they weren’t taking up space).
The food overall is more than ok for the price paid, even if repeating. The drinks choices were good - I just wish the cups were bigger particularly for soft drinks so you’re not needing to refill as often.
I was kindly given a late check out free of charge which was great.
Corridors and outside are very loud until late - again this didn’t bother me personally as I struggle to sleep anyway.
More than happy for what I paid but if I was paying the peak season prices I’d think a little more
FFabio MarchesaniBeautiful resort, stylish and relaxing. I had a front pool room and was perfect apart they don’t have queen or king size bedrooms.
I slept very bad, the 2 single beds (not even attached to each other) and pillows are very uncomfortable.
Hope they’ll invest in comfort , I would definitely come back.
GGuest UserMagnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
HHUIHUAVery suitable for parent-child vacation, the hotel has arranged a lot of programs from morning to night. The design details of the hotel are super beautiful and ubiquitous, perfect African style. There are 9 swimming pools, you can definitely find the place you want to lie down and relax. There is a long row of shopping festivals and small restaurants at the entrance of the hotel. The Tujiu restaurant is the most authentic and delicious. The Chinese boss behind the scenes is super enthusiastic about us every time we eat After sending a large glass of wine, take a 7-minute taxi ride from the center of the dunes
GGuest UserIdeally located in quiet part close to old town as well as the *****. Two pool areas (one with shallow kids pool) and food available by larger pool -also small dining area just past reception (good selection for breakfast).
Pool table for older kids and small playground for toddlers onsite.
Very clean complex and friendly staff. Fully equipped kitchenette and lovely powerful shower in bathroom which I loved!
Close to lots of shops and restaurants, but relatively steep stroll downhill to beach, fine for us but could be a workout with buggy or if any mobility issues. There was on street parking outside if hiring a car. Lots of taxis around if not! We enjoyed exploring the local areas on foot after a day of sightseeing…some great restaurants close by in the old town.
No air con in the apartment that we could see (but we didn’t ask either as we stated at end January so 24 Celsius and pleasant indoors and out) - recommend checking if going at peak times.
Pools weren’t heated but nice for a dip- clean and lifeguards on duty at both between 9:30 and 6pm.
Relaxing short break at lovely complex, we’ll be back!
GGuest UserThe accommodation needs updating and needs TLC until they get round to it. It is very clean, staff are friendly and happy to help. where we had fridge and kettle need to have double plug, they was quick and gave me a extension lead to use both together. it a shame bar inside not opened as we had windy nights and we was sat pool bar with patio heaters on which i didnt do.
Lovely that in your accommodation you are told about put your towels down around the pool, that they get removed if not being used so no blocking sunbeds.
could do with some paperwork for you to keep on your visit on what time you choice for meals and also what time snacks available on the all inclusive.
It a lovely touch that you get a towel for you to use at the pool i not been to hotel that gives you them..
Food is good for a 3star only thing would be a problem in higher season is only 1 toaster in dining room.
I full enjoyed my stay here. I would stay here again..
YOU ALL SHOULD BE PROUD OF YOURSELF XX
I know people have put about road outside but the hotel can not be held responsible for this as it down to council..
How much is the average rate for hotels with Breakfast in Canary Islands?
For hotels with Breakfast in Canary Islands, the average price on weekdays is PHP 17,489, and the average price on weekends (Friday–Saturday) is PHP 18,320.
What are the popular budget hotels with Breakfast in Canary Islands?
What promotions are available for hotels with Breakfast in Canary Islands?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.