Posted on Jul 8, 2026|Standard Room With 2 Single Beds
Guest UserThis hotel is not near the airport. The Hotel shuttle from the airport doesn’t go to this hotel. 90% of taxi refused to go there from terminal 5 because it’s too difficult. There is no hotel-owned shuttle. Public bus 703 goes to hotel but is not frequent on weekends or late at night. You have to hire WeKnowLondon in advance.
Very misleading advertising that this hotel is convenient to airport. It is cheap because it is inconvenient. I paid £30 one-way for trip to hotel, so factor that into cost unless you’re taking public bus during regular daytime weekday. Also, no restaurants or shops nearby, but there is a petrol station.
Hotel staff, cleanliness and such are good. Location sucks. “Lakeside” view attached. Note lack of lake.
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Price per night from:CAD 102
Posted on Mar 17, 2026
Guoqidexianyingshui
It's already midnight at the hotel. Driving over, the name of the hotel in the navigation is not matched by Hilton. I didn't dare to go in for a long time. Hotel facilities and rooms are very good, no problem. It seems to be a cooperative hotel in British Gas , and the parking lot is full of British Gas Company cars.
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Price per night from:CAD 111
Posted on May 31, 2026
Guest UserAbsolutely brilliant hotel, fantastic staff who couldn't do anymore for visitors, clean rooms and clean common areas, plenty of activities to occupy the kids during the stay and plenty of refreshments during the day including good breakfast and dinner options.
We used the pool twice a day during our stay, visited the arcade and outside park / nature trails and outside games section and neither of my children wanted to come home. I 100% recommend this hotel to everyone and will definitely be visiting again!
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Price per night from:CAD 151
Posted on Aug 4, 2025|Deluxe King Room
Guest User
Pros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
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Price per night from:CAD 236
Posted on Jul 29, 2026|Standard Room with Double Bed
Guest UserRoom was on ground floor with two queen beds, (I only needed one), tv off button didn’t work, the room is very old and dated and is in dire need of a refresh. Premier inn has nicer rooms !! Menu is very overpriced, vegan burger fries and a coke £35!!
I would not stay here again at least not until it has a refresh, it’s just seems worn out and old in the room I was in
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Price per night from:CAD 109
Posted on Oct 24, 2023
nae0511
Adequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
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Price per night from:CAD 91
Posted on Aug 17, 2025|Twin Room
Kaixinjiuhao0519I stayed here for one night before heading back home. It's a few kilometers from Terminal 5, but we had a driver taking us to the airport. The hotel does offer a shuttle bus, but I think it's for a fee. The hotel has a huge number of rooms, and the cleanliness was just okay. We booked breakfast and dinner, which were predominantly Indian cuisine. The front desk staff wasn't very professional; they forgot to give me one of my dinner vouchers and didn't even apologize when I went to ask about it.
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Price per night from:CAD 168
Posted on Jul 2, 2025|Standard Room with 2 Single Beds
Guest UserThe hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
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Price per night from:CAD 154
Posted on Jun 1, 2026|Standard Queen with Sofa Bed
Guest UserIt was a heatwave in the UK at the time, around 33 degrees Celsius, and the hotel's air conditioning was excellent! However, it's a shame there wasn't a fridge. There's a supermarket just across the road, and some pretty good restaurants nearby!
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Price per night from:CAD 85
Posted on May 22, 2026|Standard Double Room
Guest UserThe hotel staff were incredibly welcoming and helpful. I needed ice, and the front desk readily provided two bags! It's also conveniently located just a few miles from Windsor Castle, making it easy to drive to. They have their own parking, which you can pay for at the front desk.
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Price per night from:CAD 89