Called the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.
Great breakfast, very pop in Ascot, there is 703 bus stop, Uber is very convenient. The room is facing the street, next to the road, there may be traffic during the day, some sounds. It was still very quiet at night. Basically there are in the room, the special radio is very Olympic, let me feel the FM of the UK.
First of all the staff was great. Very attentive, kind and helpful.
However, the facility wasn’t that good. We stayed in a family room with one double bed and one sofa bed as a family of four with 4 yo and a teenager. The sofa bed was extremely uncomfortable and it didn’t really fit two people, maybe only two small kids. So I slept with my child and I didn’t have good sleep at all. The head area of the sofa bed was lower that the legs end. Also the mattress was so thin so we rolled to each other for the whole night, not even mentioning that it was extremely small sofa bed.
Lastly, the breakfast was very basic. Scrambled eggs didn’t taste like eggs. As the staff members said this was processed and prepackaged , so unfortunately it wasn’t nice at all.
Please, Empower the local staff and managers to make a change which they already know this place needs.
Would be nice to have a better hotel in such a convenient location for travel.
Limited bar .service finished at 1030pm. Lift broken so all the fire doors wedged open to provide staircase access. Then no hot water for shower in the morning. We told reception who shrugged and said they knew, queried why no one let us know .to be told they are trying to fix it. Left at ten am. Didn't bother with breakfast just headed home early so we could have a shower
the service from staff was excellent.
facilities great.
we had breakfast verry good.
food on site a bit expensive i thought we got takeaways' think les is moor. Chips £5.50 10ins pizza £14.95 personally i think a little steep.
beers £7.50 could be about £5.90 just my opinion. And food chips could be about £3.50 and pizza about £9.50.
i think moor people would eat in instead off ordering food to be delivered. yours the rhodes family.
First receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
We stayed for my partners birthday. I contacted the hotel to let them know of the special occasion and they put some balloons in the room, as well as a small cake plate saying happy birthday which was a lovely extra touch. The pool is absolutely freezing though! The jacuzzi has been boarded over so is no longer there, which the hotel isn’t advertised on trip of having but I went on Google maps photos and saw a jacuzzi in the photos so assumed it would be there. The sauna and steam room were both quite dirty too the floor has chewing gum and other dirt on. The room was really nice, the walls are very thin though so you can hear everything from the rooms next door. Overall I would recommend this hotel for a stay but not for the spa facilities. Which is a shame as I booked this hotel specifically for the spa facilities which were a disappointment.
The Hotel was very oldy worldy, Lovely, with lots of history. The location was beautiful and quiet an ideal spot for the wedding we attended, the old barn part of the pub was lovely for the wedding, ideal. Now the pub, food was nice in the pub although my potatoes delivered with my meal were that late that id eaten half my dinner before they came out. Staff were very accommodating and removed the additional cost of £6 for potatoes from the Bill. The Hotel sections of the establishment is now in need of a freshen up, lick of paint. For a building built in A.D 1147 i suppose you would expect it but there is maintenance needed. Cleanliness was ok but needed hoovering around the bed posts a bit closer and a few cob webs removed from the room ceiling. Other than that it was a lovely stay, couldn't thought the staff and the surrounding area, lovely walks along the Thames.
It was excellent, our room was quite large and was very clean and tidy. The staff at the service desk were very helpful if you needed anything. The location is awesome, right on the Thames river, close to everything, Windsor Castle, pubs, restaurants and shopping.
The best was our view out our bedroom window of Windsor Castle. It was stunning. Thoroughly enjoyed our stay here.
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AAdamShort weekend getaway. Beautiful grounds and hotel with several art pieces and sculptures to view. The food on offer during the evening was very tasty and loved the attentive service from the team. The hotel is close by to various trails and sights of you're liking for that. I would definitely stay again.
GGuest UserPros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
HHengqilaobaI've stayed at a few Holiday Inns along the way, and the one in Cambridge didn't have air conditioning, which made me a bit nervous. But this one was fine; the AC worked great, though it wouldn't turn off unless you unplugged it 😂. The surrounding area seems to be a gathering place for people from the Middle East, which was a little unsettling 😓. The food around here is also predominantly Middle Eastern style. My son found a Japanese restaurant about 1.6 miles away, which was pretty good, just a bit of a walk. At breakfast, we ran into a group of Chinese middle school students on a study tour from Xi'an, which was quite interesting. The location is close to Eton College and Windsor Castle. Windsor Castle is definitely worth a visit.
Nnae0511Adequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
OOllieSFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
11531319****The hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
GGuest UserWe normally stay at the Hilton but I checked other hotels and found the holiday inn on trip. I can honestly say that the Hilton hotel in reading is not a patch on the holiday inn. The holiday inn is cleaner, the rooms are better and the breakfast was great, with lots of choice. Not forgetting the staff, they were polite and very welcoming.
GGuest UserThe hotel very close to slough market, also it is 5km from windsor market i went there on foot, if you enjoy natural views and rivers there are many places to enjoy, the rooms in the hotel are clean and they provide all that hotels should prived, but the should put good isolating window to keep the noise from the outside unheard, also they should lower the floor of the toilets to prevent the water pooring into the room at shower time. Despite the room of improvements i mentioned earlier i enjoyed my stay with them and i will visit them again.
GGuest UserIt was excellent, our room was quite large and was very clean and tidy. The staff at the service desk were very helpful if you needed anything. The location is awesome, right on the Thames river, close to everything, Windsor Castle, pubs, restaurants and shopping.
The best was our view out our bedroom window of Windsor Castle. It was stunning. Thoroughly enjoyed our stay here.
GGuest UserProbably the best hotel we have stayed in working away every weekend and we stay in a leisure hotel every weekend, all brand new, jacuzzi was unreal, steam room could have been hotter, sauna was 100c which was lovely, never seen one that hot, room had air con, buffet breakfast was beautiful, very clean hotel.
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