I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
It was very conveniently located just a short walk from Alameda Central. There was a taco shop right near the hotel, so I could easily grab some if I got hungry.
The room was spacious and comfortable. Water was provided. There was no toothbrush. I didn't mind it too much, but the room? Or the TV stand? was tilted, and the drawers wouldn't close and stayed open.
Also, even though I'd already paid online, I was charged for my stay there. Fortunately, they quickly refunded me after I explained that I'd already paid online.
I was able to leave my luggage after checking in.
Overall, I didn't have any particular issues.
It was cheap and beautiful.
However, there were some parts where the quality of the amenities was poor, the amenities were not available, and the cleaning detergent was attached to the toilet.
The location is nice. Given Mexico's nature, it seems like a bonus to have a fire pit.
The hair dryer was damaged, so I had it repaired five days later.
The swimming pool is small. There's one jumping jack and one bike in the pool.
The shower is a bit dirty, so I can't even use the shower.
The water is a bit muddy. Take a good look.
Hotels in Federal District4.1% of visitors choose this area
GGuest User2024.09.22
The hotel is only across the road from the exhibition hall, which is very convenient. The surrounding office buildings are relatively concentrated and the environment is better! The hotel service staff are very polite. Highly recommended for short-term business trips.
Hotels in Federal District33.8% of visitors choose this area
__WeChat220187****2025.12.22
The location is excellent, but the room facilities are old. I don't know if it's just our room or all the rooms are like this. The central air conditioning kept making strange noises, making it difficult to sleep. Other than that, everything was fine.
Just what we needed after a 12 hour flight from Europe arriving at 3am. Family room had jacuzzi bath which my daughter loved.. 2 king size beds. We were right next to the lift which was handy for the luggage and the pram having a newborn baby. The 2 guys on reception on separate occasions were both accommodating and friendly. Also used the restaurant on reception for breakfast and coffee which was reasonably priced and nice food. I would stay here again.
Hotels in Federal District14.9% of visitors choose this area
DDEVAZHANG2023.10.22
Still more classical shops, classical shops are not big. But very elegant, the city center, very convenient, very close to the Constitution Square and the National Palace. There is a local breakfast shop next to it that is very famous. If you have to queue up, the locals will eat.
Hotels in Federal District4.1% of visitors choose this area
Wwave19722024.02.12
The location of the hotel is not suitable for independent travel, it is relatively remote, and with the traffic jams in Mexico, it is difficult to control time. It is very suitable for self-driving and has a relatively fashionable shopping mall. Breakfast was ok.
Great location but staff were unhelpful. No consierge for 2/3 days of our stay, room wasn’t very nice. We told the hotel we were on honeymoon and they did nothing at all to make our stay special! Won’t be staying again.
Great
121 reviews
9.0/10
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8.7/10
Very Good
AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
MM F GomezThe hotel has a fabulous location right in the middle of everything, cafes, bars and restaurants nearby. The hotel is a bit simpler than it appears in the photos, it is quite an old hotel, the staff is extremely friendly and that makes the stay better, the restaurant downstairs is delicious. It does not have air conditioning and the facilities are old. If you are going to do a visa application for the USA it is convenient for you but not for a comfortable stay.
GGuest UserHotel is within the airport. Very convenient for early morning departure. But seems to be lacking in sign board to easily locate the hotel. Comfy bed and pillows are the best part of my stay in this hotel.
GGuest User리뷰가 극찬이기에 이 호텔을 선택했습니다.
역시....굿입니다. 직원분은 너무 친절하셨고 호텔 여기저기가 모두 깔끔하게 인테리어 되어 있어 어디서 사진을 찍든 예쁘게 나옵니다.
그리고 조식은 메뉴가 다양하지는 않지만 전 너무 만족합니다.
빵의 종류는 여러가지 였으며 아침으로 먹기 좋은 음식들로 잘 준비 되어 있었습니다. 전 샌드위치를 만들어 먹었는데...
너무 맛있었습니다. 그래서 2개나 만들어 먹었습니다.ㅋㅋ
주차공간은 아주 넓고 좋으며, 자전거를 빌릴 수 있어서 (여권 맡기면 빌려줌) 소칼로 광장, 예술의전당, 혁명기념비 등을 자전거를 타고 가족과 함께 즐겁게 관광했습니다.
즐거운 시간을 보낼 수 있도록 좋은 시설과 서비스를 제공해 준 Hotel kali centro 너무 감사합니다.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
GGuest UserNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
JJCMONACOI have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
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