The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.
It’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
Facilities: Well-equipped, and the breakfast was plentiful and delicious!
Cleanliness: Generally clean, but it seems that bedding is only changed every three days unless specifically requested.
Environment: The location is superb!
Service: Satisfied!
I had to check-in late (4am) and the administration kindly accommodated my request. Convenient location between the airport and the city, have nice tea shops nearby.
The only drawbacks are absence of the hairdryer; also, had to request the towels as they were not in the apartment in the first place.
Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍
On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎
I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now?
With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff.
P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately.
Excellent stay at the Crowne Plaza Riyadh Palace! The staff were very polite and professional, especially at reception. The room was tidy and the bed was very comfortable. Loved the outdoor pool area for a quick break in the afternoon. Great value for money in a central location. I will definitely stay here again on my next visit to Riyadh.
The hotel room was clean and comfortable, and the environment was elegant! The hotel breakfast was rich and varied, and the front desk staff had a great attitude. It's very close to Kingdom Centre, just a 10-minute walk. There's also a Chinese restaurant, Jin Xiu Dong Fang (錦繡東方), right across from Kingdom Centre, offering authentic Chinese cuisine.
Great
95 reviews
9.3/10
Check Availability
See All Hotels With Breakfast in Riyadh Province
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.