Business Hotels in Viti Levu Group, Fiji

Tokatoka was an excellent choice for me as a customer TRANSITING through Fiji due to its ideal location to the airport. I used the trip.com app to do an online booking with a good deal literally minutes before enjoying a 10-minute walk from Nadi International Airport to the resort. Was welcomed with a cool orange juice while waiting to check in at the counter. Didn't have enough time to visit the whole resort as I was tired from the trip, but my observations and first impressions of Tokatoka are as follows: 1. Ideal location to Airport (walking distance) 2. Very friendly stuff with great customer service 3. Free airport transport transfer provided 4. Room could be better decorated (#114) 5. My Highlight: Great restaurant and bar area with amazing pool design. There's also a playground area for kids, which is a bonus. Overall rating, 4.5/5 🙏🏼🇵🇬

The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.

The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food. The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating. The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.  When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.

We had a lovely stay at Mercure Nadi with our whole family and few friends! 💛 The service was great — the staff, especially the receptionists, housekeeping, waiters and waitresses, were warm, friendly, and attentive. The hotel also offers good facilities, and while it may not have the full amenities of a five-star resort, the people and atmosphere definitely made up for it. My only complaint would be the bed — I wish it were softer, as I didn’t get the best sleep over the past few days. 😅 Unfortunately, I didn’t get the chance to enjoy the pool because of a packed schedule, but it looked really inviting! Overall, a pleasant experience in Fiji. Vinaka! 🌺

I stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽

The room balcony has a view of the sea, thumbs up. The hotel is clean and well lit. I will consider staying here next time!

The host of this hotel is very friendly and helpful. The breakfast is very healthy and delicious. I love how they always served it with fruits such as papaya, pineapple, and banana. The location is near shops, restaurants, and the beach. They are all within a 10-minute walk. However, if you are into diving or island-related activities, it will take you around 20-30 minute drive to get to the Marina. Overall, it's a good place to stay for a few days without hurting your wallet.

amazing facilities including pools, restaurants and a gym. Lovely views across the resort and also a beautiful sunset!! All staff were so great and welcoming. Only thing to note that it’s not greatly close to anything (walking distance) but taxis and shuttles are available to everywhere!!

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.

Excellent choice downtown Suva. Rooms are spotless and large. Gym and washing machines are very convenient. But the wifi is painfully slow at times - so slow that it becomes impossible to even read emails.