Posted on May 28, 2026
Valarie474A Princess Treatment Stay in Zhangye
From the moment the hotel staff picked me up at the train station, I have received nothing but princess treatment. Whether this is standard or something special because I'm a solo female traveler in an area that doesn't see many foreigners outside of tour groups, I genuinely don't know. What I do know is that I felt looked after from start to finish.
The arrival set the tone. A friendly staff member was waiting right at the train station exit, and the ride to the hotel was barely five minutes. I ended up on the top floor with a mostly unobstructed mountain view, and on a clear day you can apparently catch sunrise and sunset from up there.
My room is enormous for one person. Two full bathrooms, a separate living room, separate bedroom with an additional couch. The little touches genuinely surprised me: a real sewing kit (not the sad three-thread version), a loofah, nice lotion, a plastic liner for the tub, cute slippers I may have to ”accidentally” pack, shower shoes, multiple teas, and a pod coffee maker. Speaking of the tub liner, it came paired with a sachet of ”red wine bath liquid” in this blood-red color, and combined with the plastic sheeting the whole setup gave me serious Dexter vibes. IYKYK. Slightly disturbing, completely awesome. Free laundry down the hall on my floor with washers, dryers, and soap provided. The breakfast spread is plentiful and genuinely good, tons of dishes, real variety.
The one issue during my stay was the climate control. My room hit 28°C and I called down for help. They sent an army of staff. When they realized moving me wouldn't solve anything because the issue affected another room too, they rebooted the system instead of just shuffling me around. By the time I finished dinner and used my included dining credit, my room was cool and comfortable. That's not just good service, that's good problem-solving. They adapted, communicated, and fixed it properly.
The staff deserves their own paragraph. Reception and the kitchen team were complete standouts. Everyone was gracious and warm, and the ones who spoke English did so beautifully even though they kept apologizing for it (they really shouldn't have, they were great). There was a moment at check-in when two excited staff members brought me up to my room and we all forgot the room key in the lobby. One of them ran back down to get it while we laughed about it together. That kind of warmth you can't fake. And it isn't just the front of house, there doesn't seem to be a moment when somebody isn't cleaning something, whether it's the windows, the chairs in the outdoor seating area, the bikes available for guests, or the koi pond. This hotel is genuinely well taken care of by its staff and ownership, and it shows.
I didn't get to do everything I wanted to in Zhangye, which means I'll be back. And when I do come back, I'll be staying right here. I honestly can't say enough good things about this place.
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Price per night from:£78
Posted on Jul 18, 2026|Deluxe 2-bed Room
Guest UserThe location is excellent, right across from the Yellow River Park. A ten-minute walk along the park leads to the Dunhuang Art Museum. The hotel staff were also very helpful. However, the hotel needs to improve its communication with guests regarding important operational details. For example: 1. In some room types, the wall power outlets for the hairdryer aren't powerful enough. Guests need to use an additional outlet installed inside the drawer. This isn't communicated in advance, so how are guests supposed to know? My hair stayed wet for ages, and I couldn't tell if the hairdryer was broken or if there was another issue. 2. While relaxing in the room, all power suddenly shut off, the curtains closed, and the room became completely dark, which really scared my child. The power also went out again in the middle of the night. This happened in both rooms we booked. After inquiring, we were told that if the power card isn't inserted, the smart infrared sensor automatically cuts power if it detects no movement in the room. The premise of this design is that the infrared sensor must function correctly; otherwise, a sudden power outage significantly disrupts normal use. At the very least, guests should be informed of this mechanism beforehand. 3. The air conditioning in the room wasn't cooling, and I didn't know why. After a technician came to the room, we learned that some room types have a hidden dual-channel control switch. The AC's in-room control needs to be set below 23 degrees Celsius to activate the cooling mode; otherwise, it only operates as ventilation. This also needs to be communicated to guests in advance! I hope these issues can be improved.
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Price per night from:£84
Posted on Jun 4, 2026
Guest UserTraveling solo during the off-season, I booked this very comfortable hotel for just over 100 RMB. I recall they offer a shuttle service, so transportation isn't an issue. There's also a great breakfast spot nearby (serving 'Beef Xiaofan'). After a day of sightseeing, you can enjoy a foot soak to ease your fatigue in the evening. I highly recommend this hotel to anyone visiting Zhangye!
(The photo shows local scenery in Zhangye. Most attractions, except for the Giant Buddha Temple, are quite far from hotels in the city, so I recommend self-driving or joining a day tour.)
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Price per night from:£30
Posted on Apr 6, 2026
Guest User
The newly renovated room was incredibly stylish. The desk and partition were integrated seamlessly, and the sink, bathtub, and toilet were all separated, providing excellent privacy. I particularly loved the washbasin's unique material – water drops created a lovely chime. A room of this size in Japan could easily be two separate units! The mini-fridge was very handy for storing food, which was a lifesaver for our early 8:45 AM slot at the Mogao Grottoes Digital Center. The outer walls were 48 bricks thick, providing great earthquake resistance and insulation. They also had all the amenities, including a smoke escape mask, razor, and bath liner. The pick-up and drop-off service was an added bonus. The 9th-floor restaurant terrace offered fantastic views.
A special shout-out to Xiaodai, who arranged our airport pick-up. After booking our flights and hotel on Ctrip, I confirmed the pick-up with the hotel. On April 2nd, flying from Chengdu to Lanzhou, then Lanzhou to Dunhuang (with a stopover in Jiayuguan), our flight was delayed three times due to strong winds. Xiaodai kept in constant communication with me, even confirming again when we were pushed back and taxing in Jiayuguan. We finally arrived 4 hours late. The moment I turned on my phone after landing, I received a message from driver Mr. Wu, who picked us up smoothly and got us to the hotel. Following Xiaodai's advice, we left at 7:50 AM for the Mogao Grottoes Digital Center, making it to the 8:45 AM first show. We then successfully got tickets for our desired special grottoes and visited all the open areas of the Mogao Grottoes.
On April 4th, I went to the front desk to ask about the bus to the airport and happened to find Xiaodai on duty. She told me they could arrange a drop-off. When I gave her my room number, she recognized me from our earlier pick-up arrangements. My interactions with Xiaodai showed me the hotel's excellent service, with attention to every single detail. If 10 is the highest score, I'd give them a 12. Dunhuang is a place you'll want to visit more than once or twice.
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Price per night from:£51
Posted on Jun 1, 2026
Valarie474The Trip.com listing name does not match the actual hotel name, which created confusion on arrival and with food delivery throughout the stay. The taxi dropped me at the building but the ground floor is a restaurant, with no clear hotel entrance. I messaged the hotel on WeChat asking for directions. They replied that someone would come out to meet me. I waited fifteen minutes with no one arriving and no further response, despite repeated follow-up messages, before they finally sent written directions, which is what I had asked for in the first place.
The room did not match the listing photos. It was significantly smaller than advertised, with barely enough space to open a suitcase. The window did not close completely, letting in constant street noise from buses and traffic. The walls are extremely thin. Neighbor noise and door slamming were audible at all hours, and passing buses caused the room to vibrate. I had requested a quiet room.
Front desk communication was inconsistent. Staff do not speak English, which WeChat is meant to bridge. When a food delivery was not loaded into the delivery robot, I messaged the front desk and waited fifteen minutes with no action. I went down and found the food sitting behind the reception counter while two staff members chatted nearby.
Sustainability is not a consideration. Every item, including towels and the robe, is individually plastic-wrapped.
Positives:
Comfortable bed
Strong, consistent hot water in the shower
AC functioned well
Generous in-room amenities (water, coffee, tea, slippers, scale), replenished daily
Housekeeping staff were friendly and professional
A 90-minute late checkout was granted without issue
The room size, noise levels, and service gaps prevented this from being a comfortable stay.
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Price per night from:£65
Posted on Jul 7, 2026
DingdingxianmaoThis hotel truly lives up to its reputation as the 'Haidilao of hotels'! The service is exceptional. It was the only hotel during my Hexi Corridor trip that delivered my luggage to the room and explained all the room's features – a service I usually only expect from luxury hotels. The lobby is pet-friendly, with cats and dogs roaming around. My room had a humidifier and a foot spa, and the upgraded room even came with a treadmill! The breakfast was great; we left early every day, and breakfast was ready by 6:40 AM. From 9 PM to 11 PM, they also offer complimentary congee, cold dishes, and steamed buns. Each guest received a free bowl of delicious noodles during their stay. Ordering takeout to the hotel was also convenient. Although it's not a luxury hotel, the service left a lasting impression. No wonder so many families with children choose to stay here; we even saw a study tour group! I stayed here for 3 nights, and they were the best 3 nights of sleep I had on this Hexi Corridor trip. There are washing machines and drying racks on the 6th floor, and the room also had a place to hang clothes.
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Price per night from:£43
Posted on Apr 29, 2024
Anonymous User
There were a lot of people in the hotel lobby on the night of check-in. The front desk said that they had received a study tour group of 500 people, which delayed the check-in time. To express their apology, the front desk gave me some souvenirs and promised to take me to the night market in the evening. They were really sincere and I could see that the service awareness came from the heart and was not forced through training.
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Price per night from:£50
Posted on Apr 30, 2026
Guest User
This is a fantastic hotel with excellent amenities. They have a huge parking lot in the back, and there are many restaurants nearby. But the absolute highlight is their breakfast. My wife and I have been on road trips for years, staying in hundreds of hotels, and we've never seen a breakfast like this. They offer over 50 different items, including both Chinese and Western options. They even have things other hotels don't, like salmon, 'Buddha Jumps Over the Wall' soup, boiled prawns, fried chicken nuggets, and fried fish. Everything is incredibly fresh; when the salmon runs out, they immediately bring out more. And all of this for just 28 RMB per person! The owner is truly thoughtful. I highly recommend staying here!
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Price per night from:£30
Posted on Mar 24, 2026
Guest UserThis was one of the most comfortable stays I've ever had! The front desk staff were incredibly attentive, and the lady who checked me in was so kind and gentle. The room was spotless and tidy, and all the facilities were smart-enabled. The surrounding area has excellent amenities, making dining very convenient. The breakfast at this hotel is absolutely fantastic – a perfect blend of Western and Chinese options. They have wonderful staff, delicious food, and even tiny wontons for the little ones! I'll definitely be staying here again on my next trip.
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Price per night from:£32
Posted on Jan 5, 2026
Guest User
I chose this hotel for my trip, and the room was thoughtfully furnished. The twin beds were very spacious, and two adults could comfortably stay in one room. The bedding was clean, pure white, soft and gentle on the skin, and provided just the right amount of support. After a long day of business travel, I could fall asleep immediately. The upholstered headboard was a thoughtful touch, preventing discomfort when using my phone at night. The placement of power outlets and switches was also very convenient, making charging and controlling the lights easy. The hotel's attention to detail was evident; the throw pillows and bed runner were stylishly coordinated, not the generic hotel furnishings, but rather a comfortable and inviting touch. There was also a lounge chair by the window, perfect for relaxing in the afternoon sun or enjoying a cup of tea. Cleanliness was impeccable. The sheets and duvet covers were spotless and odorless, the floors and surfaces were impeccably clean, and the bathroom was spotless and tidy, giving me peace of mind. The staff were also very attentive, checking me in quickly and patiently answering any questions. Overall, the service was excellent, making me feel very comfortable.
It's very close to the museum and Crescent Lake, making it very convenient to get around and providing a great experience. Whether you're traveling for business or leisure, I highly recommend choosing this place!
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Price per night from:£51