Stayed at an upgraded harbor view king room. One of the largest and nicest room I have stayed this year at the price of a Marriott Courtyard stay downtown. Almost everything can be controlled via the IPad. Mini bar is stocked with drink and snacks, the price is steep and the items will be charged to you room if you pick them up for more than 30 secs. The front desk staff did warn me of that so I was not surprised by that. You will have to pay to use the fridge if you want to store your own items. Aside from the location, everything else is 5 star for me But from what I read online, the Encore does offer shuttle services to downtown/chinatown. Will stay again if I’m ever in Boston in the future.
The hotel is not bad👍The facilities are a bit old. I found a cockroach in the morning🪳. The overall experience of the hotel is not bad. There are ham sausages for breakfast, which is basically the same for hotels of this level
The hotel is simple and casual in style, and the rooms are clean and simple. It was my first time in Boston. The hotel is located in the western suburbs of Boston, 30 minutes away from the airport, with beautiful scenery along the way.
The hotel is very new, the room is very comfortable, the front desk service is very enthusiastic, and the breakfast is one of the more delicious free breakfasts. Everything was originally a good experience...but I booked a one-bedroom suite, and the wardrobe in the room was blocked behind the bedroom door, so I forgot to check the closet when I checked out, and there was a set of clothes hanging in it that I didn't take away. I found it that night and immediately contacted the hotel and they said they didn't find it. I went there in person the next morning and still couldn't find it. I called to confirm a week later and still couldn't find it. Because it can be confirmed that the clothes are 100% hanging in the closet, it can only be that someone took it away. This closet needs to be placed in the sheets, quilts, blankets, etc. needed for the sofa bed in the room. We must have put them back after using them before, so I don't think the cleaning staff will forget to clean up the closet and cause it to be taken away by the next guest. So, so, everything is beautiful. I was depressed for a long time because of this incident. I can only remind everyone to check more when checking out.
I had an amazing stay at [Hotel Name]! The moment I walked through the door, I was greeted by the friendly and efficient front - desk staff. They checked me in quickly and provided all the necessary information with great patience.My room was spotless and beautifully decorated. The bed was extremely comfortable, ensuring a great night's sleep. Overall, I highly recommend this hotel to anyone looking for a comfortable, convenient, and enjoyable stay.
The check-in experience was half, and I made some requirements with the front desk, for example, I wanted to change to a two-bed, and then, not to change, and thank the staff of this consultation for help in coordination.
The room was clean, the bed was comfortable, the breakfast was quite rich, with bacon, baked potato cubes, scrambled eggs, sausages, the four major American breakfast items, black and white bread, bagels, two kinds of berries, bananas, apples, Greek yogurt and two kinds of fruit yogurt, cereal, coffee, juice. Tips are very important in the US, and have increased recently. I gave about 18% for breakfast.
I was staying overnight because we had a surprise birthday for my awesome brother. I was able to get a reservation easily. The people at the front desk were wonderful. The room was beautiful and very clean. I will definitely stay there again if I am going to see my brother and his family. Ten plus is my evaluation.
I encountered a rare tornado flood in the Hudson Valley of New York State. Water and electricity were cut off overnight. I booked two rooms on Ctrip overnight. I woke up in the morning and fled to this hotel in Chicopee. Arrived at 10:30 in the morning and told the girl at the front desk about our experience. After reporting to the manager, they arranged a room for us to wash and rest in ten minutes. At 1:00 noon, they gave us a second room. The hotel is just a few minutes down the highway. There are many restaurants around. It is very convenient. There is also free breakfast and free Starbucks coffee the day before yesterday. Clean, safe, good service, half an hour's drive from Amherst College
Clean and better than expected.
Breakfast was great.
Will definitely back here if happen to transit overnight at Boston airport again.
Very Good
125 reviews
8.5/10
Price from
US$145
per night
Check Availability
See All Hotels With Gym in Massachusetts
Travelers Reviews of Massachusetts Hotels
See all
9.2/10
Great
GGuest UserTraveled to Boston with our family of 5, 2 adults and 3 kids ages 12, 11, and 8 to see Twenty One Pilots at TD Garden. I booked a corner suite with a city view on a high floor and that’s exactly what we got. The room was way more than I expected and was so happy with it. Wall to wall windows with an amazing view, 2 queen beds that were comfortable and cozy and we had a roll in bed brought to the room for my daughter. The roll in bed was an Actual bed, not an uncomfortable cot! Even with the extra bed we still had so much space. The best part of the room in my opinion was the fact that floor was laminate wood! No nasty hotel carpet! Also had a full size leather couch, fridge, 3 night stands, spacious closet, plenty of lamps and light and the air conditioning/heat worked beautifully! The bathroom was clean and shower was amazing with a rain shower head, frosted glass doors and all tile. Bar 10 restaurant and bar in the hotel had 24 hour room service and also breakfast. The food was phenomenal. On site Starbucks in lobby as well. Super easy access to the Subway, only one block over. The Westin is connected to shopping mall with high end designers I.e LV, Gucci, Jimmy Choo etc which is a big plus! There were a couple of Cons though…Valet parking was great but they failed to mention that it would cost $75 per day! There’s a parking garage across the street to use for a fraction of the price. I booked our room with a package to include breakfast each morning for all 5 of us, kids 12 and under are free. However, morning 1 we ate and they brought the bill over for $160….they made the correction and all was good. Breakfast day 2, the policy all of a sudden changed to kids under 5 eat free…. And my husband and I ordered bloody Mary’s which were priced at $10 each which we planned on paying for since that’s not included. The price for those 2 drinks mysteriously increased from $10 each to $18 each! Lastly, the hotel listed and pictured a pool as one of the amenities which was the main reason for booking because of my kids. However, at Check in I asked what floor the pool is on to which they said unfortunately we don’t have a pool….When I reserved the corner suite for 2 nights with breakfast included it was $504 per night, after taxes total was around $1200 at Check in but they charged us a total of $1,950! So an extra $700 was added for what I have no clue.
GGuest UserRoom had a great view of the river! The hotel's gym and pool were very nice. However, the lobby is still under construction. It was very convenient to be able to walk to the mall from within the hotel.
WWallllllyWatch out where you staying !
We’ve been using intercontinental hotel very well for couple years
We live 5 hrs aways from the boston city
Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel
We stayed a night
First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe)
Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer
Every time when I need I had to go Downstairs..
(Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL)
Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned
We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!!
And we couldn’t sleep at all stayed all night to go the airport next morning ….
I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there..
So i claimed it next day when I checked out
There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them
But Email also Wrong !
What a WORST experience ever
Years of good experiences have all crumbled this year.
Anyways watch out where are you staying the room
GGuest UserI stayed in the Hampton Inn because of it's proximity to my doctors office. It was forecasted to snow and my doctor's appointment was absolutely necessary for me to receive my infusion of medication on schedule despite the forecasted snow.
The service I received was good although it began with some confusion about my bill. My reservation was prepaid but it took a while to find this information in the hotel's computer system. I had a restful evening and got to my appointment in the morning without incident and for this I am grateful.
There were a few issues that I think need to be addressed. First, ice was not available on each floor and there was no complimentary water in my room. I was disappointed with the unsatisfactory condition of the refrigerator and there was no recycling bin in my room. There was no handle or bar on the shower door to open the door after showering and there was no place to put my towel convenient to the shower stall once I was done. The toilet paper holder was awkward to use forcing me to remove the toilet paper from it and leave it on the sink.
These issues are minor in nature but cumulatively they made my stay below average for the price I paid. It was not horrible and no part of my stay was compromised but I have stayed at other Hampton Inns that were exceptional, which is why I chose this one for this important stay. I did have a choice of a Marriot equidistant from my doctor's office. In the future, if I am in need of staying overnight convenient to my doctor's office, I will give the Marriot a chance. Thank you for your attention to these issues and I am hopeful that they are addressed to make the stay of other travelers exceptional.
GGuest UserThe room is clean and spacious. We just stay one night but it was a very happy stay. I would love to stay longer at this room. Although we stayed at the 1st floor, the view is wide. (There is no slipper provided in American hotels. Please bring your own)
It’s just next to the metro station and close to the Boston Common. Nice.
I would love to stay here again if I come to Boston again.
GGuest UserStayed at this hotel for 8 days, seems like there is folks living there term term at this location, there was not hot water in the hotel on Saturday morning 18th until 3pm in the afternoon, the whole system had failed, no showers that morning, I left the hotel one day early and Ms Tiffany the manager would not credit me for one day exit, l liked the location but unfortunately I will be staying elsewhere the next time, I wouldn’t be looking for credit but I had meetings on Saturday morning and had to attend without showering, customer service was not helpful because they kept saying I used a third party to book the hotel,
에에이미맘The room assigned to me upon arrival was not cleaned, so I had to wait to be assigned another room, which was inconvenient, and the fact that the cleaning was not done thoroughly was unfortunate.
I would have been upset if I had thought it would be as hygienic as Korea.
They cleaned the room every day, but they didn't change the blankets.
They just re-set them.
So there were hairs and cookie crumbs in the blankets. 🥲
I didn't want them to fight, so I cleaned them up~^^
GGuest UserWe stayed at the Riverview for two nights for a wedding in nearby Bristol, RI. The hotel served our purpose very well. It was obvious that the rooms were recently refurbished and the location was very clean as well. It appears that work is ongoing. The indoor pool (closed) looks like it was just repainted. Additionally, there is a large open space, riverside, with a basketball court, spot for a volleyball net, gazebo, and children's playground. A bit of maintenance and that can be a very valuable asset. No food on site. A few ”grocery store purchased” snacks were in the lobby for breakfast. However Roger's family restaurant less than a mile away was inexpensive and very good. Jillian's tavern shares a parking lot with the hotel. Very nice inside with good looking menu, but we just spent an hour there for a drink. If our schedule had permitted we would definitely have tried a meal.
Convenient location right off of I95 so travel to Bristol area and Providence or even Fall River is very convenient. Staff was very attentive and housekeeper even told us on the way out that she would check our room and clear security deposit right away.
If you need a nice place to stay, reasonably priced, and want to use it primarily for a roof over your head, this is a great stop. When pool is open or if you have young children for basketball and playground, it's even better.
GGuest UserThe hotel charges a $300 security deposit and an automatic 18% gratuity on any food/drink purchased. A bowl of oatmeal and coffee was $23. There is no breakfast buffet available. The rooms are tiny and designed very much like a cruise ship cabin, complete with bunk beds! There are no closets, drawers or counter space in the room and only 6 hangers (to hang clothes where?) I had to use the ironing board for toiletries. The bathroom is separated from the bedroom only by a curtain. (I wonder how couples feel about each other after staying there?) The only window is a floor-to-ceiling window in the bathroom so you can flash nearby shoppers as you step out of the shower. The heated towel rack in not within arm's reach of the shower and featured hard and frayed towels. The room featured a large TV that was surrounded by LED lights. No obvious switch turned off said LEDs, but apparently the round rainbow-colored emblem in one of the built-in cubby holes turned it off.
On the plus side, the hotel is a half-mile from the Boston Convention Center. Also, travelers can take the Silver Line bus from Logan Airport to South Station (or one stop short of the station to this hotel) for FREE! The one-way trip back to Logan Airport is $2.40. There is a rooftop bar that features a nice city view.
HHengnanliuchanThe location is great, there are many restaurants and cafes around. There is also a supermarket. The room is in the middle distance. The breakfast is rich in varieties, and there are also takeaway boxes/coffee cups for guests who are in a hurry to take away
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.