Conveniently located for the shops and convention centre. The room was pretty basic, but was clean and was all I required. Staff were friendly and helpful, I was able to store my luggage an hour before check in, and again after checking out, so I could have a walk around before getting my train.
The hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
Overnight stay in Harrogate, hotel in a great location within easy walking distance of the town centre for shopping, dining etc. We opted of a king room which was very spacious with a huge bed. Breakfast had a great selection of food to choose from and the full English was excellent. Would definitely stay at this hotel again and would highly recommend it to anyone visiting the area.
This is Scarborough's most imposing hotel with a lengthy history. It does not have the most modern facilities, but we found it clean, comfortable and efficient. The impression is on a scale comparable with a large cruise ship, and it was good to sit in the lounge at the foot of the major staircase and enjoy a couple of drinks surrounded by the buzz of all the fun and activity around us. Our room was large and warm, with fantastic views over the bay, and with a new and comfortable bed. The hotel makes no pretension to be a 5* one, and you get what you pay for. But we were not disappointed, far from it.
More of a motel attached to a restaurant than a conventional hotel. Rooms are small but clean enough and fairly comfortable. Situated in the middle of nowhere so a trek into Leeds, York etc. Food and drink in the restaurant are a bit expensive
It's just that the facilities are too old. It would be better if the facilities can be improved. The room is relatively large. For me, the location is more convenient. There is no air-conditioning and there is a garden. I feel that it should be refurbished to be worthy of the price.
Great place for location for what we needed Harrogate theatre , friendly staff and reasonably priced overnight car parking , 3 rd time stopping here and would do so again
Lovely stay, free parking which is rare in Harrogate. Nice stroll into town. Breakfast was served hot and was plentiful. No ques despite having 4 coaches in when we stayed. Our room was big, clean and well positioned. Lovely old building with some nice features. Staff all very pleasant. Wouldn't hesitate to stay again.
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MMark WSMThis is Scarborough's most imposing hotel with a lengthy history. It does not have the most modern facilities, but we found it clean, comfortable and efficient. The impression is on a scale comparable with a large cruise ship, and it was good to sit in the lounge at the foot of the major staircase and enjoy a couple of drinks surrounded by the buzz of all the fun and activity around us. Our room was large and warm, with fantastic views over the bay, and with a new and comfortable bed. The hotel makes no pretension to be a 5* one, and you get what you pay for. But we were not disappointed, far from it.
GGuest UserWe were lucky enough to obtain an upgrade to a suite - and I have to say my wife and I were very impressed with the room. A wonderful four poster bed, the room design was unusual but most appreciated - one of my favourites to have stayed in. The hotel in general gave a good impression with good design features. Do be aware that there is not a lift available for all floors - but we were promptly asked if we needed any assistance.
All interactions with the staff were friendly and professional - and for a couple of requests staff were always willing to work out how to help us.
Breakfast - from a menu with a good selection available and friendly service.
Car parking is available but you are advised to call the hotel to book a space (we did and grateful we did as it was otherwise full). It is not cheap at GBP25 a night - but the nearby public car park is a similar price - that is York car park prices.
BBonniegiftYork is a small city with history, and this hotel inherits the city culture. A separate British courtyard with a tall black gate. Friendly uncle-level receptionist. The hotel is a bit old, but well maintained. The room has a kettle, necessary toiletries, a shower that can be opened in multiple ways, and snacks. The hygiene is also OK, and the quality of the bedding is also OK. In short, it is a good experience
GGuest UserNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
GGuest UserStayed one night because of the marathon the next day. The staffs were friendly and procedures like Checkin are convenient. Great location, close to the station and hotel. However, the inability of the air conditioner to heat up made the room less comfortable. But I stillI had a good rest here and set a PB in the race the next day, so it was a good stay overall.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
GGuest UserInitially, the family room we were assigned had a broken phone, no Wi-Fi, and a malfunctioning heater. We also had to carry our luggage up and down several flights of stairs to get to the room. After multiple complaints and requests, the family room was swapped for two separate king rooms. Later, we discovered some items (data cable, travel adapter) were missing. The front desk claimed they didn't know anything about it and blamed the cleaning staff, but no one ever followed up, and the issue was never resolved. In summary: The facilities are poorly maintained, broken items are the norm, and management is inadequate – far below the standards expected of a Hilton-branded property!
GGuest UserConveniently located for the shops and convention centre. The room was pretty basic, but was clean and was all I required. Staff were friendly and helpful, I was able to store my luggage an hour before check in, and again after checking out, so I could have a walk around before getting my train.
AAnonymous UserWe stayed here a few years before and really enjoyed our stayed so booked to come back for our anniversary. We were in the opposite side of the building this time and it was still delightful. We really enjoyed the separation of the bathroom from the bedroom with a little study area. The place was starting to get a little run down however. There was no handle on the toilet, and one of the bathroom lights didn’t work. Toilet roll was paper thin and the lights above the bed were perfect height for hitting your head when getting in and out of bed. Other than that though he we enjoyed our stayed. The staff were very welcoming and helpful and the restaurant food was delicious.
GGuest UserThere are many small roads to drive to the hotel. It gets dark early in winter, but fortunately there are not many cars. When you arrive at the hotel, you will feel refreshed. The environment is very good and the hotel layout is also very tasteful. The bed is soft but supportive, and it is comfortable to sleep. The breakfast restaurant has a beautiful view and several breakfast options are available.
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