Conveniently located for the shops and convention centre. The room was pretty basic, but was clean and was all I required. Staff were friendly and helpful, I was able to store my luggage an hour before check in, and again after checking out, so I could have a walk around before getting my train.
Lovely well kept room with WiFi too which was a bonus and had 3 lovely nights there and all the staff at hotel were very nice and friendly and very helpful to me too which impressed me the most
The hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
Overnight stay in Harrogate, hotel in a great location within easy walking distance of the town centre for shopping, dining etc. We opted of a king room which was very spacious with a huge bed. Breakfast had a great selection of food to choose from and the full English was excellent. Would definitely stay at this hotel again and would highly recommend it to anyone visiting the area.
Good sized double room and bathroom.
Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area.
I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily.
The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.
More of a motel attached to a restaurant than a conventional hotel. Rooms are small but clean enough and fairly comfortable. Situated in the middle of nowhere so a trek into Leeds, York etc. Food and drink in the restaurant are a bit expensive
It's just that the facilities are too old. It would be better if the facilities can be improved. The room is relatively large. For me, the location is more convenient. There is no air-conditioning and there is a garden. I feel that it should be refurbished to be worthy of the price.
Great place for location for what we needed Harrogate theatre , friendly staff and reasonably priced overnight car parking , 3 rd time stopping here and would do so again
Lovely stay, free parking which is rare in Harrogate. Nice stroll into town. Breakfast was served hot and was plentiful. No ques despite having 4 coaches in when we stayed. Our room was big, clean and well positioned. Lovely old building with some nice features. Staff all very pleasant. Wouldn't hesitate to stay again.
Good
107 reviews
7.9/10
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7.4/10
GGuest UserGood sized double room and bathroom.
Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area.
I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily.
The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.
GGuest UserOn the surface, this cozy place is probably a good bet for a stay in York. It's just enough outside of the city center to avoid all the tourists, but close enough to walk right in. The reservation process was great and the price is good. It's supposed to be a 4 star hotel and, in many senses, it lives up to that status. The staff is excellent. The food and coffee is very good and everyone is very attentive. The rooms are immaculate (heated bathroom floors are amazing!) and the amenities are great. That all said, there are some issues . Often the staff cleans the front area in the middle of the afternoon, which is a rather inconvenient time to clean as it is disruptive to the guests. Though the summer would be different, it was in the low 40's when we were there and heating in the lobby doesn't seem to be a priority for the hotel. We had to have someone set up a space heater for us in the tea room so we could stay warm, which was a bad look (tacky) for them. The biggest issue, however, we that they held a wedding event on the second say we were there. While it's completely understandable for hotels to host events, this particular location is ill suited to do so given the noise level of the event and the small quarters of the hotel. They had a live band, which sent the music to most of the rooms, making sleeping nearly impossible. Though they did move our room, we still heard the band, who played until almost midnight. Having a bunch of wedding guests being loud all lover the hotel also didn't help. The staff agreed with my assessment, which was to either not have events at all or, if they do, block out the rooms from being rented since it is impossible to merge the hotel with an event space. it's just too small. Ultimately, they need to make a decision about who they are as a brand, event space or 4 star hotel. I'd pitch they choose hotel because that is what it really is.
BBonniegiftYork is a small city with history, and this hotel inherits the city culture. A separate British courtyard with a tall black gate. Friendly uncle-level receptionist. The hotel is a bit old, but well maintained. The room has a kettle, necessary toiletries, a shower that can be opened in multiple ways, and snacks. The hygiene is also OK, and the quality of the bedding is also OK. In short, it is a good experience
GGuest UserNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
GGuest UserIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
GGuest UserDidn’t book a duplex, informed that this is all they had. The room was cold, oil heater supplied, no instructions. Only 1 light switch to work lights, so when need bathroom ,down the very step steps had to turn the overhead light on, waking my husband. Very little space has a new meaning to the word ‘cosy’ in the booking! No guest/ room information. Tea and coffee facilities had to carried up the stairs.
Not happy, and good for a Hilton!
GGuest UserConveniently located for the shops and convention centre. The room was pretty basic, but was clean and was all I required. Staff were friendly and helpful, I was able to store my luggage an hour before check in, and again after checking out, so I could have a walk around before getting my train.
AAnonymous UserWe stayed here a few years before and really enjoyed our stayed so booked to come back for our anniversary. We were in the opposite side of the building this time and it was still delightful. We really enjoyed the separation of the bathroom from the bedroom with a little study area. The place was starting to get a little run down however. There was no handle on the toilet, and one of the bathroom lights didn’t work. Toilet roll was paper thin and the lights above the bed were perfect height for hitting your head when getting in and out of bed. Other than that though he we enjoyed our stayed. The staff were very welcoming and helpful and the restaurant food was delicious.
GGuest UserThere are many small roads to drive to the hotel. It gets dark early in winter, but fortunately there are not many cars. When you arrive at the hotel, you will feel refreshed. The environment is very good and the hotel layout is also very tasteful. The bed is soft but supportive, and it is comfortable to sleep. The breakfast restaurant has a beautiful view and several breakfast options are available.
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