Hotels With Gym in Cheshire, United Kingdom

Rooms are extremely light and clean, sturdy beds. On the hotels official website, it states the rooms air air conditioned, however, this is not true. When we asked the guy on reception, he tried to convince me that I’ve read it wrong and tried to make me out as being stupid, but it clearly states the rooms have aircon but only the reception/lobby has air con. The room was very comfortable, could do with having some netting as looks directly into the offices across the way, unless you close the curtains.

The first arranged room in 311, the toilet seat cover is broken. And the next room was a dog kept barking. The reception staff rearranged another room for us shortly, their attitude is really good. But the room rearranged to 223 is in the basement, the air circulation is really not good, you can smell the strong pet smell in the hallway. And I can see the 3rd floor lift lobby had dog poo. To be honest, they were doing a dog exhibition, but they are not really well organized to avoid all the inconveniences caused. That’s not really fair to the customers who don’t expect those scenarios.

Stayed in a king-size double room. Very clean and modern with luxurious bathroom. Food was very good with reasonable choice. Arranged for breakfast in bed on final morning and it arrived on time and very well presented. Pool and spa was excellent and the evening entertainment (singer) was very good on both evenings we stayed. Perfect location and facilities.

Good experience ......Easily accessible.......friendly and considerate staffs.......Enjoyed the stay very much ....

Incredible stay. The staff are amazing- especially the breakfast staff. Room clean and fresh and breakfast out of this world. They also give duck food to feed the swans and ducks after breakfast. They moved us to a quiet room as we were close to the lift. No issues at all. Price was amazing for 5 nights with breakfast. Can’t wait to come back.

Hello, I stayed at your hotel for one night in a twin room with my dad in July. Date Friday 14th July 2023. We have just received a parking fine for parking in your car park. This is strange as we provided our car registration number when we checked in? Our booking number from Trip.com is: ***********. The check in voucher number is: **********. Please can you look in to this for me as I don’t live in the UK, I live in China. My dad received the letter and doesn’t know how to deal with this as he is 89 years old and can’t use the automated service on telephones and struggles with hearing, and my mum can’t help as she doesn’t speak English well. Please cancel the fine as it’s been sent to us in error. Car registration number: LL60 YFU Kind Regards, Miss Susan Sen

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Asked for housekeeping to be done when we left the hotel. The only thing done was new teabags were placed in the room and new towels were put in. The bed was not made, the room was not tidied, new mugs and glasses were not put in the room. Very disappointing. Called twice but reception was busy, so we settled for a room that had not been attended to properly. Disappointing.

Excellent service from reception when we arrived to Raffael in the bar/restaurant and all the other staff were helpful and cheerful. Food was excellent, we had a full meal one night and bar snacks the following night and everything was tasty and well presented.