Hotels With Pool in Bukhara Region, Uzbekistan

・A few days before our stay, my travel companion lost their phone in Tashkent. We had almost given up hope, but Mr. Mirfayz and the other front desk staff went above and beyond, calling various places and eventually finding the phone for us. They provided immense support, including arranging for us to pick it up, and we successfully got the phone back on our departure day. Even though it was a problem unrelated to the hotel, the front desk offered service that went far beyond their usual scope. I don't know everyone's names, but a huge thank you to all of them. ・There were many comfortable seating areas in front of the rooms and the reception. While waiting at the front desk, a staff member brought us tourist brochures for Bukhara and explained them to us. All the staff were very friendly, and Mr. Timur, in particular, was incredibly kind and helpful. ・The laundry service was prompt, meticulous, and thorough. ・It was raining and we were very tired on the day we arrived, but being able to use the pool and sauna made our stay comfortable. The pool area had many small, partitioned spaces, making it comfortable to use even with other people around. ・When we checked out, we had a taxi arranged, but the roads were closed that day, so we had to go to a pick-up point quite far away. The front desk staff carried our luggage all the way to the distant pick-up point. They helped us with so many things until the very end, and we only have good memories. Five stars aren't even enough! When I come to Bukhara again, I will definitely choose this hotel.

The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design. Let's start with the pros: + Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi. + Good breakfast with a wide selection, almost everything you could want, and tasty. + The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me. + The indoor/outdoor pool is clean, and there's nobody there in the morning. Cons: - After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them. - Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end. - The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead. - The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient. Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands! I've also included photos of the room I eventually received after the dispute.

The overall experience was good, but the overall facilities are a bit old (perhaps this is the standard in Uzbekistan), and it is a bit difficult to carry luggage without an elevator. The service attitude is polite but not very enthusiastic. It should be noted that you need to pay an additional tourist tax of about 50 RMB to get the small white receipt, and you must pay in cash, which is different from what was written on Ctrip. I am a bit speechless.

Overall, it was decent. The hotel is quite new, but the main drawback is that the room is a bit small. I've stayed further from the city center before and gotten larger rooms. Here, besides the bed, there's not much space left. There's an ATM on the ground floor, and the breakfast is excellent, a mix of Western and Uzbek styles, with strawberries which was a nice touch. It's easy to get a taxi, and it's not far from the old city, about 10 kilometers. Across from the hotel, there's a place that sells baked samsa, and about a kilometer away there are restaurants where you can order takeout.

Location about 15-20 min walk away from old town. Great facilities especially full sized gym, massive sauna, and turkish hammon. Breakfast has great selection of eggs, proteins, very wide selection that is highly recommended. Very service by the front desk.

Very cozy family hotel. Comfortable rooms with everything you need (hair dryer, shampoo, soap, toothbrush, slippers). Very good breakfasts. The only thing we would recommend the hotel to consider is the curtains = they let in a lot of sun and from the very early sunrise it does not allow you to sleep. Otherwise, the hotel is simply excellent with very friendly service!!

The hotel is not in the old city, but by taxi to get close enough. It was a little noisy from the cars on the street (view to the city). Breakfast was normal, varied, there was strawberries, cherry, apricots in the middle of May. But the eggs and casca were finished. We had a hard time to set up the TV, asked for help to staff. The air conditioner worked .good.bassnine good, new.

The hotel environment is good, the room is average, quite clean, but not bad. I found that the public environment of hotels in Uzbekistan is good, but the rooms are just average. However, this hotel is close to the scenic spot, so I still recommend it. The front desk service is very good. We had to check out at 6 am on the last day, and the front desk had prepared a takeaway breakfast for us. Thumbs up. The following pictures were taken in the hotel.

A very beautiful hotel with excellent service, in a walk-in from the old city. We have a family room consisting of two standards connected to the inter-room door, very convenient for 4 people! The room has all the necessary, good repair and comfortable furniture. On the respiratory has helped with all the issues - booking a table in the restaurant, carrying out exchange of currency and so on. The only thing that was a little bit upset - quite modest compared to Hiva and Samarkand breakfast, hot dishes were few, baking in factory packaging, but not bad coffee.