We found this place on hotels.com and let me tell you, there is barely any lodging available in the south side of Big Island! We didn't have many options so we went ahead and booked this place. DO NOT STAY HERE: 1. The address was wrong. Weirdly, the owner somehow saw us arriving and started following us as we drove in circles trying to find the place. Not sure how she knew it was us since we didn't give an ETA or what kind of car we'd be in. Suddenly, we heard honking behind us as this silver civic started tailgating us. We were wondering *** their problem was, so we pulled over to the side to let them pass, and she pulled up along us asking if we're looking for cottages. Turns out she was the owner and told us to follow her. Felt like we were bound for a horror movie slaughtering. 2. Should have known when we pulled up, she said it was ready for us since 10am that day, but there was still a van parked out front and people blowing leaves in the front. She said that she texted me the new address, but I never received anything from her. She said that the address on the GPS was her old office or something. I felt like something important like an address would be beneficial in receiving so not sure why she did not just call or email me if she did not hear back from me in the text message. She gave us a tour of the place and left. There were still clothes or something running in the washing machine, so we felt a little uneasy knowing someone will be coming in to grab it and we left our luggage in the place. The cottage itself was HUGE - like, 3 bedrooms with a total of 10 beds or so! There were only 2 of us, so it kind of spooked us being in such an old place. 3. Here's where it gets bad...there were ROACHES AND TERMITES in the house!!! I get it, we're in Hawaii and it's bound to happen, but the bathroom had CLUSTERS of them on the floor and tiny ones flying around in the bathroom! We found dead roaches hidden behind furniture in the living room too. Even laying in bed on our phones, we would see something little fly by. If we wanted to deal with bugs, we would have just saved our $100+ and went camping for free!! 4. Speaking of bathroom, there was NO HOT WATER! We could barely shower because the cold water was so unbearable so late in the night. When I had contacted hotels.com, the rep reached out to the owner and her excuse was that we're in Hawaii and there are bounds to be bugs, and that sometimes people leave food out which attracts the termites. I thought they were attracted to wood? Also, if the house was CLEANED, why would they have enough time to be attracted to such food and/or why would it be in the bathroom -_- As for the cold water, she blames us for not calling her to complain. First of all, it was late in the night, second of all we were already butt naked freezing cold in water. Did she want us to call her (which we did but nobody picked up!!) and what, move us to a whole new cottage?? Sounds to be a bigger inconvenience. In the
80 Reviews