Hot Springs Hotels in Bahia, Brazil

Muito bom o hotel, café da manhã ótimo

The resort claims to be 5 stars, but the service is 1 star. Since it is a 5 star resort, you would expect the service to be up to par, but the reality is that to get drinks at the bars and around the pool you sometimes have to wait in line at the counters. If it were a 5 star resort, there would be waiters serving around the pool. On the beach, the service is even worse. There is only one small bar where drinks are not served, and the draft beer offered is Itaipava. If you want to drink a beer on the sand, you will have to walk to the bar to get one beer at a time, because the ”hotel” does not provide ice buckets to put the drinks in. It claims to be all inclusive, but if you go to the bar and ask for a bottle of any drink other than beer, you will not receive it, because according to them, it is dangerous to walk around with bottles. In other words, I am 4 years old again and I cannot have a bottle in my hands. I asked for a bottle of gin to drink in my room, as I wasn't in the mood to stay at the bar and get shots. The supervisor in question refused to give me the bottle and said that they don't provide them, so it's only theoretically all-inclusive. Most of the employees have zero charisma and no desire to work, which is understandable considering that the employee is taking on multiple roles and has to serve 30 people at the same time.