Hot Springs Hotels in Niigata Prefecture, Japan

We are not allowed to wear our own shoes once we enter the lobby. If we are expected to walk bare feet, maybe the hotel should consider providing guest with indoor slippers. It is very uncomfortable walking to the restaurants barefeet as no matter how clean they keep the floors, there’s bound to be food spills and oily surfaces. Breakfast and Dinner are great, just need more variety for guests staying more than 3 days.

NASPA New Otani Perfect family stay with spacious rooms and great snow park for kids! ”We had a wonderful stay at NASPA New Otani. The hotel's location is very convenient, not far from the train station, and the free shuttle bus service is available throughout the day, which made our travels so easy. We stayed in a Japanese Style Room, and it was incredibly spacious at 50 square meters. It was perfect for our family of three (parents and our 3-year-old child). There was plenty of room for our little one to run around and play comfortably without feeling cramped. The private snow park at the hotel is fantastic, especially for young children. Our child had so much fun playing in the snow, and it felt very safe and family-friendly. We are truly impressed with the hospitality and the facilities. We are already planning to come back and stay here again next year! Highly recommended for families.”

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!

One of the loveliest ryokans we've ever stayed at in Japan, wish we stayed for longer. Every part of the hotel is so beautiful and serves as a lovely photo backdrop. There is a lounge with coffee/tea in the mornings and alcohol and snacks in the evening. There is also a playroom (suitable for infants to 6years old). Service is top notch, everyone is so helpful and friendly. Extremely easy to communicate with them as the staff can speak English well. They gave us a map and told us where we could go for food or to the ski resorts and gave a lot of local advice. They provide all the amenities you need. They even have rain boots that you can borrow and wear in case your shoes are not waterproof. It snowed heavily while we were there and the staff are super attentive - they asked where we were headed to and suggested for comfort, that we wear the hotel's rain boots as they knew my partner's shoe wasn't waterproof/suitable to walk through the snow. Rooms are very clean, big and comfortable (only that the futons are a little thin). The onsens are rather small, but the outdoor onsen is so beautiful. They provide a shuttle service to the train station (upon request) , although it is a relatively short walk - 5mins - and easy to walk if there is no snow. 7 eleven right next to the train station and New Days inside the train station. We loved every single thing about this charming lovely hotel and we will definitely be back if we are in Echigo Yuzawa.

The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.

I can't give this a good review! I've stayed at so many ryokans with dinner and breakfast included, but this Futaba really left a lot to be desired! First off, the guy at the front desk checking us in was so quiet, he didn't even give us the most basic information like which floor the hot springs were on; he just handed us an all-English hotel guide. Second, this is the only onsen hotel I've ever stayed in where the bathroom smelled, and even the carpet in the entryway by the toilet had a urine smell... Then, the hot spring was just a regular public bath, and there wasn't even an ice pop after soaking. Finally, when we left, the staff didn't help us bring our luggage from the lobby to the shuttle bus. I had to drag it to the bus myself, and then the staff finally came out to open the door and help us load it in. (We were the only family on the bus at the time) It's just a really hard experience to rate...

Impeccable service, very friendly room. I heard that it is a century-old hotel. There are not many rooms, so there are not many people in the hot springs, so the experience is very good. There is an open-air wind, you can watch the snow in the hot springs, very flavorful. The meal is very good, the dinner is Japanese, and the breakfast is buffet. Self-service has Western-style bread coffee, as well as natto rice with noodles and soup. My snow boots came back without a shoe cabinet and disappeared. The whole hotel staff helped me find it, and the uncle who managed the shoe rental kept apologizing. If I can't find it, I will prepare a pair of snow boots for me.

A truly enjoyable stay with beautiful views and a wonderful atmosphere I really enjoyed my stay at this hotel. The view from the room was amazing, and the Japanese-style room added a special touch that made the experience feel authentic and relaxing. I also loved the library and the overall cultural atmosphere of the hotel -- it created a calm and inspiring environment. The movie experience offered by the hotel was a great addition and made the stay even more memorable. Breakfast was also excellent: very nice, beautifully presented, and delicious. Overall, it was delightful stay, and I would love to come back again.

It takes about 10 minutes to walk from Echigo-Yuzawa Station to the hotel, but the hotel is located on a small slope. In winter, if there's heavy snowfall or too much accumulated snow, it can be a bit inconvenient to drag your luggage all the way to the hotel since there's no shuttle service. The hotel was newly renovated last year, so the rooms are very clean. Both breakfast and dinner are buffet style. Dinner includes pan-fried steak, sashimi, and small hot pots, but the selection is pretty much the same every night. Staying for three nights, it did get a bit boring, so there's room for improvement in the dining options! The hotel has a drying room and a ski rental shop with discounts on ski passes. Walking to the nearest gondola station takes about 10 minutes, and carrying all the ski gear was a bit strenuous. The hotel is only a few minutes from the hot spring street, and it's very convenient to walk to a convenience store after a soak. Overall, the hotel has plenty of rooms, and I would choose to stay here again next time.

【Excellent Location • Natural Sulfur Hot Springs • Heartwarming Late Night】 My stay at the Dormy Onsen Hotel in Niigata far exceeded my expectations, with every detail bringing surprises and satisfaction! 📍 Extremely Convenient Transportation The hotel's location is perfect, just a 6-minute walk from Niigata JR Station. Even with luggage, it's easily accessible, making it incredibly convenient as either the starting or ending point of a trip. ☕ Thoughtful Welcome Treatment Upon entering the hotel lobby, you're immediately greeted by a complimentary coffee machine. A free, unlimited cup of fragrant hot coffee instantly washes away travel fatigue, invigorating you and giving you energy for the rest of your trip (or shopping!). ♨️ Authentic Natural Hot Springs The quality of the hot springs is the biggest highlight! The large public baths are divided into indoor and outdoor baths, all made with genuine natural hot spring water. The strong sulfur smell immediately upon entering is incredibly reassuring. The highlight is the open-air hot spring, cleverly designed with a cave theme. Gazing at the stars or the cave walls amidst the rising steam feels like stepping into a natural wonderland – a truly therapeutic experience. 🍜 Heartwarming Late-Night Dining Delight The most delightful surprise is at night! Every night from 9:30 PM to 11:00 PM, the hotel offers complimentary ”Yonari Kisobaba” – steaming hot and delicious soba noodles to satisfy your hungry stomach after a soak in the hot spring. Not only that, but there are also complimentary Yakult, popsicles, and other snacks and drinks, all available 24 hours a day – this attentive care is simply wonderful! From its location and service to its hot springs and thoughtful late-night snacks, this hotel demonstrates its dedication to its guests. It's definitely the perfect accommodation choice for a trip to Niigata that you'll want to return to again and again! Highly recommended for anyone looking for a high-value hot spring inn.