Hot Springs Hotels in Quintana Roo, Mexico

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

A friend bought me the famous Xcaret water park. Hotel prices for Christmas are ridiculously expensive, especially the hotels owned by Xcaret. So this time, in addition to staying at Xcaret Mexico (hereinafter referred to as More Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half that of Hotel X (of course Hotel X includes amusement park tickets, you have to decide whether it’s worth it). Compared to X, which is famous among Chinese people, has better hardware facilities and scenery, I recommend Q more environment: Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and not to mention hardware. The beach is very unique, and it feels like an Avatar suspended mountain. Most of the beach is composed of rocks, and there is a small section of beach. The water quality is super good. X is the garden and Q is the jungle. Catering Services: If I had only stayed at Hotel X, I might have thought it was pretty good, but unfortunately I stayed at Hotel Q. In contrast, Q Hotel feels like home. The waiters are more cheerful and accommodating. The drinks are open to drink. The buffet has many fresh varieties and there is basically no need to wait for a table. On Christmas Day, you can eat lobsters and oysters all you want. There is no stinginess at all. In contrast, the waiters at Hotel I also made a reservation for the Xin Gao Japanese meal, so my expectations weren’t too high. I ordered an appetizer of rice, and what came out was a bowl of white rice! I ordered sashimi without wasabi. The waiter said sorry, there is no wasabi today. I will give you pickled ginger slices instead of mustard. Activity: It’s very convenient to go to Xcaret’s parks, with buses running every 20 minutes. The hotel offers free airport drop-off, but reservation is required one day in advance.

Loved my stay here! Went with my siblings and my boyfriend and hard the best time there! Lovely room and food were amazing!

It exceeded my expectations. I went with my friends this time. The location is good, right in the middle of the hotel area. The double room is 3,000 yuan a night, all-inclusive, free drinks, and good meals, but dinner often requires waiting. You can see the sea from the balcony of the room. The sea is super blue, and the project is also rich. It deserves five-star praise

A very pleasant trip, with good conditions in all aspects. The hotel is clean and tidy, the rooms are large, and the food has a wide variety and tastes good. It's just that the prices are a bit higher during the Christmas period.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

I stayed at the Secrets the Vine to celebrate my birthday May 27, 2022- June 01, 2022. Overall, I'd give the hotel a solid 3.5 out of 5. It honestly didn't live up to either me or my boyfriends expectations for the big price tag. The facilities were nice and my room was nice with a nice view of the ocean. Pros: staff came and cleaned every day. Shower got really hot. Bed was comfy. Cons: Only 2 pillows on the bed. I like at least two each for proper neck support and comfort. I've stayed in nicer hotels for less. The food overall was just okay. The breakfast buffet lacked in variety and the food could definitely use more seasonings and flavor. The staff in the restaurants were mostly friendly. The one thing I didn't like the most was the lack of activities on the hotel site. It rained for like 3 days straight over my vacation and the hotel offered very little to keep us entertained. There were towels, buckets, and puddles all over the lobby area from the rain water seeping in. I'm sure that was a safety hazard in its self. Bottom line: Oftentimes I found myself quite bored and had to leave the premises in search of a good time. If you're just looking to relax and kick your feet up, then stay here. If you want entertainment and fun, please continue your search.