Hot Springs Hotels in Quintana Roo, Mexico

I had mixed feelings about this hotel: -Very spacious room/suite and comfortable bed. -Nice places to hang out in the hotel with nice views. -Staff was very friendly But: -Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room. -Disappointing breakfast (only toast and fruits). Overall good experience, but could be better for a 4-star hotel.

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

In the rainforest, the environment is not bad, but of course there are many mosquitoes... The food is average, it is not surprising, and it is not unpleasant. I think the service is quite average, not very active and will disturb the rest more often, the sound insulation is not good, most of the night Or I was woken up several times in the early morning, and the last thing I liked is to imprison several dolphins in a small swimming pool... In short, it is a very commercial and impersonal hotel

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.

First of all, it has everything for the price The room condition was also good It was available before check-in It was connected to the sea, so it was good to go see. The variety of restaurants was a bit disappointing

The hotel is located at the end of Puerto Morelos on a quiet cul-de-sac. It's new and very well maintained and the stuff is very helpful. We stayed in a fairly large suite with a nice partial view of the Caribbean Sea. The breakfast was very good, there were different egg dishes, a fruit plate and toast with jam and honey. Of course it's not a 4 star breakfast, but in my opinion you don't really need that. The complex is located directly on the sea, you can lie and use an umbrella at no extra charge. If you want, the waiter will serve you a cold drink directly at the lounger. The prices in the restaurant are for Relatively expensive by Mexican standards, but the dinner was incredibly delicious. There is even a doctor who will do an antigen test for you, very useful for the long journey to the US. Our conclusion: we would love to come back, it's worth it.

Expérience déplorable au HM Villas Palapa del Mar. Malgré une réservation confirmée 5 mois à l’avance pour deux lits, l’hôtel a tenté de nous imposer un lit simple à l'arrivée. Le cauchemar logistique a continué le lendemain : Obligés de remballer nos affaires et de les stocker à la réception. Au retour d'excursion à 13h, la chambre n'était pas prête. Après nous avoir demandé de revenir 1h plus tard, on nous a encore imposé 40 minutes d'attente supplémentaires. Comble du manque de respect : nous étions dans la piscine juste devant la chambre et avons constaté qu'aucun personnel n'y était entré durant toute notre attente. La chambre était donc vide alors qu'on nous faisait patienter inutilement. Une gestion des stocks défaillante et un personnel de réception qui manque cruellement de professionnalisme. Le cadre ne compense pas un tel service. Passez votre chemin.

Praise the hotel, the things that fell in the room were found and sent us a courier

The facilities were good, the food and service in the restaurants were good, and the cleanliness was good. Two negative points: 1) They pressure you at the entrance and exit to sell you a timeshare disguised as a vacation program, claiming it's a vacation package. 2) During wedding season, the beach area is unusable because photographers take over without permission. This was reported, but the hotel does nothing about it.