Best Hotels in Alexandria, United States

Ctrip booked two double-bed rooms, ready to check in at the front desk, and only one double bed was answered. The Ctrip customer service was always busy. Later, a customer service called me to talk to the hotel front desk and gave them to the hotel. After a confirmation code inside, the hotel found another section of the department, or a double bed. The customer service phone changed the hotel front desk to a large bed. The front desk refused, said it could not be changed, and finally had to wait for Ctrip to negotiate, about an hour before and after. Finally, I went to the hotel on-duty manager to explain the situation before I was able to check in. I got my room card at 8:50 pm and 10:00 pm. After a long day of fatigue, it was a bit ugly to encounter this. The location is relatively close and the price is relatively cheap. After all, Hilton is a big name, but this type of hotel has to charge and expensive for breakfast. I still think that holiday inn and crown plaza are better and cost-effective.

DO NOT STAY AT THIS HOTEL. It is not safe. My mother, my sister, and I went to Alexandria to visit my husband who is active duty. My mother (93) and sister (71) stayed at the Holiday Inn Carlyle, 2460 Eisenhower Ave, Alexandria, VA 22314 from 5/5/22-5/7/22. On Saturday evening, 5/7/22 at approximately 9pm, there was a tall African American man in their room when they entered. He was walking toward them and my sister asked him who he was and how did he get into their room. His response was that he thought this was his friend’s room and showed them that his key card worked and said he would go to the front desk to get this straightened out. Nothing was stolen from mother and sister but my sister said he had clothes draped over his arm with price tags hanging. They were understandably shaken up. They could have been killed. They went to the front desk and they had someone walk them back to their room to tell them how to use the deadbolt. This way no one could enter their room once they were inside, he said. Apparently, an engineer was to come to their room also to look at the key lock but he never showed up. It was too late to move hotels by the time this was all done and they were okay staying the night. The next morning, we moved them to another hotel. I called back Monday morning and talked to the General Manager who had no idea that this happened on Saturday. He called the police and said his staff did not follow protocol. They should have called the police on Saturday evening. Hmmm makes you wonder if the staff was in on this and the man had a master key perhaps or the front desk employees were making keys to the rooms that they had guests staying in for him. It was clear that he stole from other rooms by the clothes with tags over his arm. The GM was kind (at first) and comped the room for the 3 nights and gave us bonus IHG reward points as we are a member. I could care less about the points. What I’m concerned about is 2 months later (7/22), the police said that the hotel has not provided any video footage. I have called the hotel several times and talked to the GM and was told not to call them anymore and to talk to the police. I did call them back again as nothing was getting resolved and talked to the assistant GM and he told me in an email “the hotel management is working with the local City of Alexandria Police Department and will be sending the footage requested by officer XXXX, once obtained from security camera technician. Any additional updates or information will come from City of Alexandria Police Department.” I talked with the police last week (6/27/22) and the hotel has not provided the video footage yet. I have called the GM back several times since and got his voicemail. I have tried for 2 months to get some resolution so the only thing I can do now is to make all of you aware of this situation and DO NOT STAY HERE FOR YOUR OWN SAFETY. Besides, the hotel is run down and the comforters had stains on them. Just terrible all the w

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

I am a travel nurse and I booked 7 days at this location. However, after checking it I was very disappointed. The room had a horrible smell to it, the vent was extremely dirty, and the toilet didn’t work. I then went downstairs to have my room changed, which the night shift assistant helped me with. The next room was slightly better outside of this loud noise that I couldn’t find the cause of. The room was a handicap assessable room, had slight smell as well and dishes were not clean, tub was dirty, and the microwave had old food in it. The next morning I approached Rafeal at the front desk due to the loud noise and me not being able to sleep due to it. Since I was scheduled to stay 7 days, I needed a new room. When I approached him, he was on his phone and didn’t look up at me until I said hello. I then proceeded to ask for another room due to the loud noise. Without him looking into the computer, he told me that “there’s no other room”. I asked him if he could please look because last night the other attendant was able to move me due to a toliet issues and the smell of the room. He said it again, there’s no other room. I then asked him to change my departure date to the next day because I’m extremely unhappy. He did, I asked will I get a refund after check out for the $800 I was charged, he said he wasn’t sure. His attitude and demeanor made me not want to stay here anymore ! At least the night shift attendants were nice. I checked out this morning and was greeted by Marie. She was a breath of fresh air. I proceeded to tell her about the problems o had and She apologized for my issues I had at her location. She was very empathetic & told he how I can voice my concerns. I appreciate her great customer service!

We loved our stay at this hotel! We would recommend this hotel to anyone and the front desk people were very helpful and recommended us to several bars and restaurants in the area

The hotel has an excellent location, not far from the metro station and the National Mall. The room facilities are relatively simple, slightly lower than expected, but the details of the interior are well done.

Glad we stayed here. The hotel was immaculate. The bell staff always opened the door for us and greeted us each time we walked in. The elevators were super fast and the room was exceptional. We were upgraded to a larger room and it was perfect for the visit. The restaurant was not too bad and the only thing is I normally do not like to leave the car with a valet but they were fast and friendly. You text them and they reply an give you a time to come get the car. Make sure you have some money handy as they do overwhelm you and begin to grab bags and park the car. I was unprepared and had to remember who to tip later on in the visit. The room air was perfect and the visit was fantastic.

The place was really nice everything was clean and organized and I love to come back to this property

I recently hosted a conference and board meeting at the Sheraton Pentagon City Hotel. I stayed twice- once in September to do a site visit and had a particularly friendly welcome from Gelila who helped me out multiple times and made me feel welcome and cared for. She really made my experience memorable. Working with Jada and Megan to book the event was really easy, friendly and efficient. When I came back to host my event I was really welcomed by the staff. Kendra always made sure I had what I needed to make sure my event ran smoothly and kept track of many different needs our group had. She was very responsive and helpful. Negasi, Rosario, Helen and Amir took care of us with our catering and were such authentic and caring people. They all made us feel like family. Negasi particularly noticed what we needed and made strides to change the plan to accommodate for our particular event. He is a wonderful person. Other front desk helpers, like Taylor, also really enhanced the experience. Everybody really actedl like a human being and I really appreciate it. I am so grateful each time I went down and saw Gelila at the desk because I felt like I could count on her generosity and friendly warmth! Thank you all for the care and consideration during our event! Next time will definitely book here.

The staff at the front desk, breakfast area and the cleaning staff were VERY nice. Congratulations to management on finding nice people and setting a tone. That takes work. The room was clean and spacious. The king bed was a bit firm for my wife but fine for me. There was light traffic noise but that did not affect sleeping and the room was dark, almost perfect for sleeping. There were a variety of things for breakfast ( yogurt, oatmeal, bagels , an egg dish…good coffee!)The main breakfast dish which changed regularly was sometimes not quite hot enough and underseasoned for our tastes but more than adequate. We would readily stay there again and any slight negatives were exactly that.