Apartments in Xi'an

A beautiful hotel, felt welcome as soon as we walked into the hotel. The staff were polite and helpful. We received a complementary gift bag containing snacks and biscuit shaped in the local main sights, along with a hand drawn map of Xi’an city. The room was nicely decorated, there was a complementary face and eye mask in the room which was a nice touch. The location was very central, with all main sights in the city no more than 10-15 minutes walk away. Having a self service laundry room with 2 washing machines and a tumble drier was a real bonus.

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

My experience at this hotel was simply outstanding! The staff was not only friendly and welcoming but also incredibly attentive and compassionate. Every little detail showed how much they genuinely care about their guests' comfort.The rooms were spotlessly clean, and the atmosphere was calming and cozy. Throughout my stay, I felt completely at home, as the staff was always ready to assist with a warm smile. This hotel is not just a place to stay; it’s a space where guests are truly welcomed with kindness and warmth. I will definitely return here next time to enjoy this amazing hospitality once again. I highly recommend it to anyone looking for excellent service, comfort, and genuine care. A huge thank you to the entire staff for this wonderful experience! 💛✨ 这家酒店的服务非常热情，员工们不仅友好亲切，而且体贴周到，真正关心客人的舒适感受。房间干净整洁，环境温馨舒适，让人倍感安心。整个入住期间，我都感受到家的温暖。下次一定会再次选择这里！强烈推荐给寻求高质量服务和舒适体验的旅客！🌟💛

The hotel is beautiful and well-located by some excellent restaurants and bars. In addition, the prominent location is great for getting DiDi nearby. The hotel itself is very beautiful. We enjoyed the buffet breakfast and the staff was very helpful - including getting the Terracotta Army visit booked for us. I would definitely stay here again. A huge thank you to Liu Xiaomei for all of her help in particular - she made the stay delightful.

The hotel is conveniently located near the metro station. Value for money. We are impressed with the exceptional service of housekeeping staff Yang Xiao Jie. Our clothes had not finished the drying machine cycle and we had to go out. She helped us collect our clothes from the dryer machine and hang nicely in our room !

This hotel is good. Generally, the room has good lighting and is very clean. It is spacious - one of the biggest I have seen for this price level. The bed is soft and comfortable, very cozy. The sound insulation is good. I'm very satisfied. The hotel is in a good location - near to the South Gate of the city wall. Metro is about 10 mins walk away and it's very convenient to get around. However, we tended to take didi to go around. Too cold to walk in winter.  The facilities inside the hotel are simple and clean. The service staff have good attitude, are friendly and warm. This hotel is really great and I will choose it again next time. To add on, there are many shopping malls like SKP nearby and a lot of delicious food like mutton stewed in bread and meat in a bun.  Entertainment facilities inside the hotel is simple. are also complete. The room is provided with a sizable TV.  the bathroom in the room is separated into shower and toilet areas. There are also disposable toilet seat covers and sweet soup that is very delicious! The front desk arranged a room for me, which is very quiet at night. The orientation of the room is very good, filled with sunlight. At this hotel, I experienced the perfect combination of quality service and a comfortable environment. I also want to praise all the hotel staff, especially the housekeeper, Wanzi and Ms. Tian. Their service attitude is very good. Because we wanted to have delicious food in the hotel room at night, she taught us how to order takeout. She also reserved sweet soup for us every day, which was very warm-hearted. She also sent me a travel guide for Xi'an, which was really nice! Finally, she gave me a shadow puppet, a non-material cultural heritage of Shaanxi Province. It's very beautiful. I will come to Xi'an again for a trip and stay here again.

Our trip to Xian and stay at Ramada Bell tower hotel was very comfortable as its location and service was just perfect the rooms were nice and clean and it is located centrally with walking distance to most of the attractions and Subways which can take you to Terra Cotta too. Our lovely host Mary Wong also made us feel very comfortable and went extra mile to make our stay comfortable and suggested good places to visit too.

I had a lovely stay here. The room was spotless and cozy, and the hotel is in a fantastic spot, with easy access to local attractions. The staff were always ready to help. Definitely coming back!

Hotel staff are helpful. Free upgrade room to see the bell tower just right in front of our room window but sadly the window is small and cannot open fully. Breakfast is good. Variety of food to eat from starter, main, fruits and yogurt.

Good hotel centrally located with local and western style breakfast. My room was quiet and I was able to get a great sleep. Xiaowei was very helpful checking in.