Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 22, 2026|Superior 2-bed Room
Guest UserHighly recommend! It's been a long time since I've given a hotel such a positive review. First, let's talk about the location: Longshouyuan subway station is right downstairs, and it's just three stops to Gulou. Right around the corner when you exit the hotel, there's a food street with all kinds of eateries, including Sanbao BBQ and Lao Jiao Smoked Meat Pancakes. Wei Jia, a chain restaurant, is also across the street. As for Novotel's quality, it goes without saying—it's excellent. What's truly outstanding is the laundry room on the 26th floor. There's staff there who help with washing and drying, and even deliver your laundry right to your door. This really took a lot of stress off our shoulders, especially traveling with kids in this hot weather.
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Price per night from:US$56
Posted on Apr 8, 2026|Cozy Queen Room
Guest UserI have to give this hotel a perfect score! The location is incredibly convenient for getting around and shopping. The front desk staff were warm and attentive, and check-in and check-out were very efficient. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was excellent, ensuring a very peaceful sleep. The breakfast had a wide variety of fresh options. Overall, the experience was fantastic, and I'll definitely choose to stay here again next time I'm in the area. Highly recommend!
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Price per night from:US$39
Posted on Aug 20, 2026|Superior Room
XingxingzhaoyaodemeishaonvThe beds and pillows were excellent; I almost overslept and missed my flight! Stepping into the hotel was an immediate escape from the summer's hustle and bustle. It's a shame I was only there for a layover and stayed just one night. My mom even said it's better than some of the older five-star hotels in Shanghai. Places like Xijiao State Guest Hotel and Park Hotel don't have interiors this nice, and the Fairmont Peace Hotel lacks greenery. The front desk staff were all friendly and welcoming; a young man with glasses even quickly made me a new card when I couldn't find mine. The service staff, the waiters in the bar and restaurant, and the bellhops – everyone was incredibly attentive. As someone who's worked in the InterContinental Hotels Group for several years, I really appreciate that the employees here genuinely seem happy in their work, not just punching in and out. It's a much better experience than the InterContinental hotels in Lijiang and Jiuzhaigou. Even with many European guests, I never felt that domestic travelers were neglected. I'll definitely stay here again. I truly feel they deserve a great review. The only thing is, I think the decorative figurine in the restroom is quite fragile. I usually like to dance in the bathroom, but I'd be afraid of breaking it if I did here. Anyway, full marks! I praised the Hu La Tang (spicy soup) at breakfast twice – it was delicious! And please, hotel management, keep the traditional, non-automatic toilets in the restrooms. Us older folks really appreciate them.
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Price per night from:US$191
Posted on Aug 8, 2026|Deluxe King Room with Skyline View
Guest UserMy stay at Grand Hyatt Xi'an was absolutely fantastic, and a special shout-out to Vivian at the front desk! She made the check-in process incredibly efficient and thorough, patiently explaining all the hotel's amenities. Knowing I had an early flight the next morning, she proactively and thoughtfully arranged complimentary airport transfer, saving me the hassle of booking a car myself. After check-in, she even presented me with a special 'energy pack' filled with authentic local snacks from Shaanxi – a truly heartwarming and generous gesture. Her communication throughout was gentle and attentive, demonstrating full professionalism. With such amazing front desk service, I'll definitely choose this hotel again on my next visit to Xi'an, and I highly recommend everyone to stay here and ask for Vivian!
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Price per night from:US$92
Posted on Sep 6, 2026|Club Twin Bed Room I Club Lounge Access
Guest UserWe stayed at The Ritz-Carlton with our children over the weekend, and the entire experience was warm and comforting. The hotel's overall ambiance is elegant, the rooms are clean and tidy, and the amenities are comprehensive, making it very family-friendly.
Special commendation goes to Cassie at the Executive Lounge and Xiao Chen from the housekeeping staff. Their service was meticulous and thoughtful, and they were always gentle and attentive. They were prompt in responding to both meal replenishment and detailed requests, making us feel genuinely cared for and adding a lot of warmth to our trip. The food quality at the Executive Lounge was excellent; the beef noodles and wontons were delicious, and the variety was abundant, which made our children very happy. Additionally, the hotel's complimentary 3km shuttle service was a great convenience for getting around.
The overall service was top-notch, and comfort was maximized. It was a wonderful vacation stay, and we will definitely choose this hotel again next time. Highly recommended for families with children!
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Price per night from:US$183
Posted on Aug 9, 2026|Deluxe King
Guest UserI booked this hotel online. It's conveniently located near a subway station, making it easy to visit malls like Grand City and Longshouyuan, which are just a short taxi ride away.
Service: As soon as I arrived on the first floor, the staff warmly helped me with my luggage and guided me to the third floor for check-in. The front desk staff were very friendly and processed my check-in quickly. The whole process was very smooth and pleasant.
Environment: From the lobby on the first floor to the hallways and rooms, everything was very clean. Upon entering my room, it felt very bright, tidy, and overall quite new. The stay experience was excellent.
Hygiene: I tried the hotel's buffet, and the variety of dishes was extensive. The fruits, wines, and beverages were neatly arranged, and the seafood was also very fresh.
Overall, it was a great stay, and I would recommend it to friends for their next visit.
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Price per night from:US$53
Posted on Jun 28, 2026
Sam1717The hotel room was very clean, and the facilities were decent. It was on a high floor, but the downside was the limited number of power outlets (though USB charging ports were available). The breakfast spread was excellent, and the staff were very courteous. The hotel's location is quite convenient, not far from the main attractions. Xi'an Museum and Small Wild Goose Pagoda are just a 10-15 minute walk away, and taxis are easily accessible. Overall, it's a very good choice.
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Price per night from:US$67
Posted on Aug 24, 2026|Regency Suite Room
ZICObabaCompletely different from the bustling city vibe around the Bell Tower, this Tang-style garden hotel is nestled in Qujiang. With its courtyards, waterside pavilions, and winding corridors, the architecture exudes the charm of the prosperous Tang Dynasty. The hotel is right next to Qujiang Lake, and they offer complimentary sightseeing bus and boat tours of Qujiang, which was a great experience. The environment is quiet and peaceful, a welcome escape from the city noise.
After exploring, I felt Qujiang has a unique charm, somewhat like Hangzhou's West Lake, similar to Suzhou's Jinji Lake, and even a bit like Shanghai's New Jiangwan City. It's also a short taxi ride to the Big Wild Goose Pagoda and the Grand Tang Everbright City.
The suite was spacious and airy, featuring two scenic balconies with views of Qujiang Lake. The happy hour food at the lounge was quite good, and the hotel also has a heated swimming pool. The overall food quality was impressive.
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Price per night from:US$117
Posted on May 1, 2026
Guest User
The environment is clean and the service is great, with staff always ready to answer any questions. The decor is Chinese style, and it's quite quiet outside the window. There are three hotels inside, so it might be a bit tricky to find the exact location. Regarding the all-in-one control panel, once you press to turn everything off, it's quite fiddly to find the buttons to turn things back on. I suggest using physical buttons for the bedside lamps; many hotels now use voice commands for smart systems, which would also be more convenient.
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Price per night from:US$42
Posted on Apr 20, 2026
Guest User
This stay exceeded my expectations! The room was spacious and bright, and the cleanliness was impeccable, right down to the odor-free bathroom with plenty of stable hot water. Both the front desk and housekeeping staff were incredibly attentive and accommodating, always happy to help with a kind attitude. The surrounding area has convenient options for dining and transportation. I slept really well, and I highly recommend this place!
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Price per night from:US$44