4th year staying here for our church camp trip. The staff were friendly, but there were 2 days where my wife and I both tried at different times to speak to the receptionist to get towels, but the door to the lobby was locked and ringing the doorbell produced nobody. We needed towels because if you do not leave a "do not disturb" sign on the door the cleaning staff will turn the AC back up to 80 every day, even if you are there multiple days in a row; nothing worse than coming back to rest from being out in 107 degree weather and having a hot room. So, no daily cleaning, no new towels, hence the need to get more ourselves. We ended up buying our own towels from a local Ollie's.
The floor of the room was filthy, it had been swept but had not been mopped in a long time; there was also a funky smell in the room as well. I went and bought cleaning supplies and took care of it myself so my family had a clean floor to walk on and febreeze bombed the room to kill the smell. It was nasty, but I got it taken care of. Also my comforter had cigarette burns in several spots, even though it was a non smoking room.
Outside of that, everything else was fine. I have used this hotel several times and there have been small issues in previous rooms but nothing to really complain about, nothing like this stay. If we stay next year hopefully it will be better. The room jwe had needs a cosmetic touch up and to be deep cleaned.