The Vault Athens

I was very excited for my first trip to Greece and after having coming back from Paros and spending our last few days in Athens I was recommended this hotel from a friend. The location of the hotel is great and the price was fantastic. However where we save a few bucks i am not sure it was worth some of the frustrations. We checked in Friday May 10th, the man at counter was nice. But.... the girl over the weekend, Aurela needs a good customer service lesson or get a job behind the scenes. totally rude and not helpful. Noise in the rooms is beyond loud. ask to change rooms she said no. they said the windows are triple paned but the windows in the stairway on the second and fifth floor (didnt notice 3rd and 4th) do not close shut so no matter how thick the rooms windows are its a small hotel and with windows that are open the sound is getting in. Our shower in room 202 flooded at 9:30pm, no guest service attendant works after 9am, we left early in the morning for a tour and when i got back the water drained overnight but immediately flooded again. i had to go tell Aurela and she came up with screwdriver, they have no plunger. she twisted the screwdriver in the drain a bit and said it was clogged and moved us to another room which we had to pack up and move 3 floors up. which is what i asked for the day before and she said no. We ended up missing our last night dinner at a rooftop restaurant. she offered really nothing, i mentioned we were going to miss out dinner and i had to ask if she could make us another one. The best thing about the hotel is Overoll the croissant place down below. The Vault advertises as luxury, the building is cool but the rooms are basic and the guest experience is budget level. I emailed the manager hoping he would make things right, the noise and clogged drains happen, i can deal with that but Aurela's professionalism and making us feel like an inconvenience is unacceptable.

It was a terrible experience !!! we are a family of 2+3 kids...there is a bar right next to the hotel which is very very noisy !!! We got a suite which we have paid twice the price for it and we got a room right next to us with interconecting door ...because of the noise my kids stayed awake and they heard everything from the next door !!!! people ********* and our kids heard everything Worse experience ever !!!

We had such a lovely experience at this hotel. Its location can’t be beat (we went everywhere by foot) and it is clean, tastefully furnished and well run. It was the perfect balance between a small, boutique setting feeling quite private and a full service hotel with all of the necessary amenities. We felt it was reasonably priced for the quality of stay we had and we will be recommending this cute little hotel to friends and family.

We senior couple that choose to stay at the Athens Vault Hotel as of its advertising on your site. This hotel, besides its location, didn't offer anything according to what was advertised. Our experience was very poor due to the unattended service and their reference to our complains We booked a Superior room according to the Picture that was shown on the site, the room should be for a couple- which means 2 people. Everything inside was for one person, we understand that the breakfast that was included will be served in the room. 1. Only one chair, no table to sit and eat. - the night clerk said that that is what they have, there are no chairs and no tables. after a few phones call to the manager, they found a chair. 2. The bed Mattress's cover was dirty. - after we complain they replace it. 3. The safe, situated 10 cm from the floor, the door was locked open- they didn't come to fix it. 4. There were no cupboards, just an open hanging cabinet with a few hangers. 5. We had to "fight" and "kill" during 2 consequence days and 3 cockroaches- we had a picture and a movie. 6. The Breakfast by the requested list – never came correctly as was requested. -missing serving bowls and only one glass. 7. The rooms are not insulated from noises that coming from the street. To summarize the above -all our complaints were not accepted properly as they should. Even were denied with the laugh from the clerk -like "You got what you paid for". My suggestion – Don't .

We are 4 couples that travelled the world alone and together. We have just returned from our vacation at this hotel.This hotel can be a "jewel" mainly becuse its location but the experience was very poor due to maintenance and service . A few examples: 1. In one room the bed sheets were blood stained . 2. In other room cockroaches were found . 3. Breakfast is served (no breakfast room) in accordance to previous night filled list - that is OK, but : one morning ,one room did not received breakfast at all (cost reimbursed but we went out without it ) , another morning yougurt was missing ( totaly or partially), and another morning the serving bowls were missing . 4. Rooms in front are very noisy because of 2 bars with loud music in the evening/night and a screaming homeless during the day , both over the street . My suggestion is to avoid till those things shall be corrected

Comfortable bed, large room. Staff were very accomodating and quick to respond to any queries. Great location, Great value! Would stay here again, thank you.

This a a small hotel and it is very clean and quiet considering it is located in an area with multiple nightclubs that are open very late. There area around it has lots of small specialty craft shops which are fun to browse.

My second stay at The Vault Athens. Modern, very clean and great staff/owners - more than happy to accomodate requests and changes. Yes, it doesn't have a restaurant, but within walking distance there are great places to have meals including breakfast - even next door! Or breakfast can be delivered to your room, simple but more than enough to start the day with a coffee machine in the room too. There is a little noise at night but you are in a hip area with clubs around, I actually find a bit of noise comforting but acknowledge it is not for everyone. I love the area - up and coming.

We arrived on a Saturday night, there is a packed famous local bar accross the street. Very noisy