Zermatt Hotels with Bars

There’s definitely a reason for the high ratings!! Among all the hotels in Switzerland, this was the friendliest, most modern, and had a great location—it was the best. All the staff were kind and nice. You could see the sky from the room, and it was so cozy. You could also see the Golden Horn directly from the room. All in all, everything was great. I recommend it.

Staying at this hotel in Zermatt was an unforgettable experience! The location is perfect—just 500 meters from the train station, making it incredibly convenient. The highlight of my stay was the warm hospitality from the owners, Thor and Michele. They personally served the buffet breakfast every morning, which was both delicious and thoughtfully prepared. On my first day, I unfortunately missed breakfast, but as I was heading out around 10:45 am, they surprised me by reserving some food for me to enjoy before leaving. It was such a thoughtful and touching gesture that truly made me feel cared for. The room itself was immaculate and had everything I needed. The balcony offered a stunning mountain view, which was a perfect way to start and end each day. Thor and Michele went above and beyond to make me feel like a VIP throughout my stay. They remembered my name, attended to every need, and even took the time to explain the local attractions and recommend food options based on my preferences. I feel incredibly lucky to have secured two nights at this gem of a hotel, especially since it’s almost always fully booked. This was one of the most personal and heartwarming stays I’ve ever had. If you’re visiting Zermatt, staying here is an absolute must. Thank you, Thor and Michele, for making my trip so memorable!

Great location! In front of the station. Only 100 m can walk about 1-2 mins from the station. Very kindly and nice staff and owner. Breakfast is good. Room is clean and large. It feel like home with staff. I recommend you to stay in this hotel. If I come back Zermatt again, I’ll stay this hotel again. I’m in Snow storm disaster in Zermatt on 17th-19th April 2025. Thank you so much for your kindness to my family in this situation.🙏🏻🙃

The waiter's attitude is good, the breakfast is very good, the choice is many, the hotel is very convenient, very clean, there are many restaurants next to it, not far from the train station and the cable car station, very convenient

This hotel is our lucky hotel! We ended the bitter wind and rain in Switzerland here and finally saw the Matterhorn! This hotel itself is also great. The interior layout and design are very cleverly using the elements of the Matterhorn. Moreover, we only made a temporary reservation at 6 or 7 last night. The lady at the front desk upgraded our room type. The room is so big and has a large balcony. There are free coffee and tea in the room. Their breakfast is also great. Because I was in a hurry to go up the mountain in the morning, I didn’t take any photos, but the breakfast is very rich, with various fresh fruits such as strawberries and kiwis, freshly fried meats such as bacon and grilled sausages, as well as vegetables such as broccoli and mushrooms, as well as various breads, juices and milk, and even freshly squeezed orange juice. You can also go to the bar and order a cappuccino. In short, you can eat very satisfying! The best thing is that this hotel also has a pick-up service. We originally had to drag the big box to the train station for more than ten minutes, and the small car took us directly there. It took a few minutes and arrived super fast! I promise that I will definitely stay at this hotel next time I come to Zermatt!

Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.

The hotel is literally a stone’s throw away from the train station. Super convenient! The breakfast buffet was absolutely delicious and worth it!

Overall, the hotel itself met expectations in terms of comfort, cleanliness, and facilities. Everything about the physical stay was enjoyable. However, the experience was significantly let down by the level of customer service. Switzerland has a strong reputation for hospitality, which made this even more disappointing. The reception staff, in particular, came across as unwelcoming and disengaged. There was no warmth, no greeting upon arrival, and interactions felt more like we were an inconvenience rather than valued guests. The lack of sincerity and basic courtesy created an uncomfortable atmosphere throughout our stay. It’s a shame because this could have been a near-perfect experience. With even a modest improvement in attitude, kindness, and understanding of what true hospitality means, this hotel could easily leave a much better impression. As it stands, the poor customer service overshadowed what was otherwise a pleasant stay.

Just a 10-second walk from Nihonjin-bashi, where you can enjoy a beautiful view of the Matterhorn. The location is absolutely fantastic! The room was clean and offered a nice view as well. While it wasn't a Matterhorn-view room, we still enjoyed a lovely view of the Zermatt townscape. If I get the chance to visit again, I would definitely want to stay here.

We love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre . We loved the room allocated and found it extremely comfortable. We also enjoyed the sumptuous breakfast buffet which was pretty extensive. Staff was really pleasant and helpful at all time. Our receptionist even escorted us to the room by stairs because their lift was not functional when we checked in. The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints. Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt.