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9.5/10
Amazing
IIzzaPizzaThoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
HHarmonickFor a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking.
The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it.
Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!
AAnonymous UserThe view is amazing. The service is really great. Someone was very enthusiastic to show me the room. This is the first time I've encountered this in Europe. Although the hotel upgraded the room and there is a large terrace, the building is too low and the view in front is blocked. I don't know if this price is for the first floor. I'm also speechless. But the hotel has three swimming pools and the facilities are great. But the first floor room has a smell. It feels big. It's like the smell of wooden furniture. It's very smelly. Although they helped to deal with it, I didn't want to be sprayed with air freshener again. I didn't feel very comfortable staying for one night. There is a shuttle bus to and from the hotel. When I went there, I forgot that I had walked there. I took a detour and walked for a long time.
AAnonymous UserLocation is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Very clean and bright rooms. Helpful receptionists. Will definitely choose to stay here again in future.
DD12169****Facilities: The room wasn't huge, but the view was amazing, with a balcony overlooking the Matterhorn. It was cold at night, but the heating worked well. Hygiene: Clean and tidy. Service: The breakfast selection wasn't extensive, but the service was very good. Check-in was also very smooth.
GGuest UserHands down, this was one of my absolute favorite places during my trip to Switzerland. Highly recommend if you're visiting Zermatt! Definitely make sure to book a room with a Matterhorn view. The breakfast was generally good, though it could have used a bit more fresh fruit. Plus, having a microwave and water dispenser in the basement was a great perk that helped us save money on bottled water.
Ddoyen2000The hotel has an excellent location, just a few minutes' walk from the train station and situated in a pretty lively area. The older lady at the front desk was very welcoming. The breakfast, however, was quite basic.
IInFiNiTy BenZThe staff were consistently friendly and helpful throughout the stay, always willing to assist when needed.
Upon arriving in Zermatt and taking the Gornergrat Bahn, it is highly recommended to call the hotel in advance so they can arrange luggage pickup at Riffelberg station. Pulling luggage by yourself can be quite challenging, as the path involves walking through snow and crossing ski areas.
One of the highlights of this hotel is the breathtaking and unobstructed view of the Matterhorn. The mountain is clearly visible from the hotel area, and there is truly no need to go elsewhere just to enjoy this iconic view.
The outdoor jacuzzi is a wonderful feature; however, on some days the water temperature was not warm enough, making it comfortable to use only on certain occasions.
Dinner is served as a set course menu. Each evening, there are two main dish options: one meat dish (which changes daily, such as beef, pork, or fish) and one vegetarian option. The food quality is very good and tasty, but the service is relatively slow — completing the full course takes around two hours.
The hotel is well equipped with an elevator that provides access to all floors, which is very convenient, especially when carrying belongings.
CCoey NiewFour of us stayed for one night in two rooms at Alpenblick Superior during our trip to Switzerland. The location is about a 10-minute walk from the train station. Our room had a beautiful view of the Matterhorn, and it was very clean and peaceful, as it's not located near the main street. Do note that you'll need to bring your own toothbrush and toothpaste.
GGuest UserZermatt is an expensive town so we were happy we could save a bit with the hotel. We were worried at first based on the reviews saying it was a bit noisy but we had no issues up on the higher floor we stayed on. We would recommend this hotel if you're staying for just a night or two and are looking to control your budget while in Zermatt because eating out and the activities here are expensive.
The room was just a place to sleep. We had two twin beds with slats underneath that were a bit loose and they fell out when I sat down but after we fixed it we found the beds to be comfy enough. The rooms are dated with older furniture and a mix of furniture and lighting. There was a small TV and a DVD player but we saw no need to use them with all the things to do and see in Zermatt. We did hear a little bit of noise from the bars at the street level but it wasn't too bad. If you get a lower floor you may want to consider bringing your own earplugs.
The bathroom was interesting. There was a pretty big jacuzzi style bath tub with a shower head attachment - I am tall and I had to sit down to shower but my shorter wife had no issues. The bathroom had a towel warming rack with an interesting extension to hang light clothing but it did not warm. The lighting was a little dim but the lights above the sink did not work and those would have helped.
The breakfast at the hotel was nice and they had a nice variety of fruit, breads, Swiss cheese and some hardboiled egg. They had juice, milk and could make coffee to order as well. The hotel had laundry machines and some popular restaurants on site.
The location is the best part about this hotel. It is a 5 minute walk to the train station and very centrally located. It is close to the Gornergrat Bahn, Matterhorn Museum and the church Eglise St. Mauritius. The viewing platform of the Matterhorn at the church is great to watch the sunrise hit the tip of the Matterhorn and it is not too busy so if you have a clear day it is worth the short walk and getting up early. We went in early November so not all the hotels, shops and restaurants were open yet but there was more than enough open to keep us happy.
The hotel does not have an elevator and the stairs are a little narrow so do not bring too much to visit Zermatt. We loved Zermatt and appreciated this hotel for its affordability and location. If you are not looking for anything too fancy the Hotel Helvetia will work for sleeping and some down time.
It is important to note that Zermatt does not allow cars but we found parking affordable and accessible at Täsch railway station and very frequent train service to and from Zermatt.
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