We booked a room for 2 nights, checking in April 8th and checking out April 10th. Unfortunately due to a family emergency, we were unable to check in the 8th. We couldn’t cancel the room for the 8th because it was after the cut-off time so understood we’d have to eat the $90 for that night. We got into town about 7 the evening of the 9th to check in and found out our room had been cancelled. We had no knowledge of this happening. We never received any communication by phone call, email or text saying our room was cancelled. The 2 gals at the desk said their manager had cancelled our room because we were a no show, there was nothing they could do, that they called the manager and he was on his way down. His name is Sonny and let me say he is INCREDIBLY RUDE AND A JERK. He basically arrived and didn’t acknowledge us. Walked past us on the sidewalk and went in. Came back out and didn’t like the fact we were confronting him. He raised his voice, told us it’s not HIS responsibility to call and tell us the room was cancelled, told us to call Expedia (we told him repeatedly we booked through orbitz) and he said Expedia cancelled our room, not him and that he’s keeping our money. He then told the one lady to call the cops, and she did. We decided to leave then, but before we did I asked the lady for the owners name. The manager started yelling they would give me no information!! The 2 ladies were standing there, looking at me, not saying a word. It was obvious they could not help me or risk the wrath of this jerk. I really felt sorry for them. So..because every room within a 60 mile radius of batesville was booked we had to drive back to Memphis to find a room. On the way I called orbitz, and told them what happened. They put me on hold and called America’s Best Value Inn. After a couple of min orbitz got back on the line w me and said the lady on the phone wouldn’t let him get a word in about the situation and that she refused to comment on it. They said he needs to call their manager before 8 tomorrow morning. Again, this shows that the manager has instructed them to say nothing about him cancelling our room and I’m sure they are probably worried about their jobs. This guy sucks. Rude, unreasonable, and an all-around jerk. He made the mistake by NOT getting in touch with us about cancelling our room. And, this place is definitely not the Ritz. It’s dumpy and janky. Definitely not worth $90 a night...the price they jacked the room up to. My best advice: steer clear of this place. And dear Sonny, I just want to say to you, bless your heart ❤️
48 Reviews