Zhe Coffee Hotel (Songzhuang Art District Branch of Beijing Tongzhou Friendship Hospital)

Overall, the environment is good and the service is OK, but probably not professional enough. The dissatisfaction is that it feels like a trap. Since you want to give away a cup of coffee, you have to be more sincere. Why is the price the same, 28 yuan a cup (actually the price is more expensive than Starbucks, but it is several levels worse than Starbucks). Only latte is free, everything else has to be charged. The key is that when ordering coffee and delivering coffee, it is not said that there is a charge. We thought it was free, but when we finally paid, we were told that we were forced to pay 28 yuan. , all the good feelings in front of me were gone in an instant.

The room is well decorated and clean. It's very comfortable to live in. There are places to eat breakfast nearby, which is very convenient. I went out with my family to play and stayed here for several days. The service at the front desk was very satisfactory and thoughtful. There is also a robot that can deliver food. When I got to the room, everything was answered. Highly recommended. I will definitely stay here again next time I come to Beijing.

The service attitude is very good, the room is clean and hygienic, the hotel facilities are updated, the hot water is very fast, and there is a robot to deliver food. It is recommended to stay here

Service: The service is very good Good environment Health: good Facilities: good

Very good, cost-effective, have stayed here several times

The hotel is very new and the room style is nostalgic. There is a skewer shop downstairs open until 3am, and there are few free parking spaces. On the night I checked in, the water faucet in the bathroom basin was cut off. The next morning, the water in the toilet tank and shower room also stopped. I called the front desk to ask about the situation. The lady at the front desk unapologetically stated that all rooms had this problem. The reason was The boiler is broken and is already being repaired. I couldn't wash up in the morning, and the toilet couldn't be flushed. The smell in the room was unmistakable. When I checked out, the front desk didn't say anything. When I asked the hotel if they should give a discount on the room rate in this situation, The front desk said that the room fee could be reduced by 50 yuan, and I was confused at that time. Standard Room 360 is considered a relatively expensive hotel in Tongzhou. Since there is no water and guests cannot wash their faces, brush their teeth, or flush the toilet, the hotel believes that a 50 yuan discount on the room rate is the greatest sincerity. Afterwards, I called Ctrip to provide feedback. Ctrip’s customer service and complaints manager actively coordinated, and finally the hotel agreed to a 30% discount on the room rate. James Coffetel Hotel is a chain hotel. I didn’t expect that the overall service awareness and emergency handling procedures are so lacking. I will not book this brand again in the future. I encourage everyone to choose carefully. Thanks to Ctrip for its coordination and efforts in solving the problem.

The hotel has complete facilities, clean and tidy, the rooms are clean and bright, and the service attitude is very good. The front desk reception and room cleaning services are warm, thoughtful and careful! Hygiene is really clean! The room does not have any peculiar smell! Fresh! Coffee and tea are provided for free! nice