Honestly my stay up until today was half ok. Some of the female staff were wonderful and really sweet.
My room’s bathroom kept leaking or maybe one of the girls wasn’t showering correctly because it flooded the room more than once.
Today however was terrible. My trip to Berlin extended, so I extended my stay. I told the staff the night before that I had extended and showed him my booking. He looked on the computer but suddenly gave up and wrote a hand written note my name and that he’d check again in the morning. Didn’t tell me that I needed to come back or anything, said he’d have it sorted. I left for business and came back locked out of the room. Went to get my card checked and then was told my bed changed. I then found they’d removed everything off of my bed, and shoved it all haphazardly into a garbage bag. Moisturiser had leaked over clothes, letters and postcards I’d written to family completely trashed. Came back to find myself in a bunk that I can barely climb with my injured knee. The other staff I spoke to said “I mean I don’t know. Just maybe don’t leave your stuff unattended? Not that there’s anything i can do” completely unbothered. Which was devastating considering I’d done everything right to stay here. Honestly all the staff except one taller man in catering/coffee and one small blonde lady are appalling. I don’t know their names but if you come here don’t bother to ask any other staff for help, they’ll only seem bothered by you.