Royal Spa Residence

We have ordered two massages exactly the same. But we have received two absolutely different experiences. Mine massage room was day-light, no perfume oil, no candles, no relaxing a**osphere, and distraction: families with shouting children walking in the corridor by the door every 5 minutes.. I also really dont like when they start asking if you you would like to buy cosmetics from their shop in the end of your relaxation. My husband, though, received a pleasant massage with all nice a**osphere and a profesional massageur. For me (I have tried 4 massages) the best massageur was Paulina. The shower became a pool in 3 minutes. There are empty boxes of paper towels. One box of soap to wash everything. Certainly not a 4 star hotel. The building is old and when I got to the staff area by accident, I saw rotten walls and a horrible situation. The pound outside is ugly. Free secured parking only if you find a place. Breakfast: Croissans were like 2 days old. The table was dirty with melted candles. Almost no fresh fruits. The windows covered because of the renovation workers. I give 3 stars.

5 stars from me , clean and tidy rooms , an incredible wide range of breakfast, easy to get to town center by walk , nearby Nemunas river and highest watch tower in Lithuania, hotel has its own restaurant, professional and helpful receptionists, really good hotel , well located in town

We came to this hotel for the spa, now we will know and tell others to NEVER choose this "SPA" - it is so small ant pour, I have never seen such bad. The name "Royal" sounds like a joke 😁 Our room was ok but if we had arrived on a hot summer day it would have been bad because the air conditioner rumbles like a tractor There was no refrigerator in the room, I agree with another user's remark that it is strange like a 4* hotel In summary, I'm glad I went against my husband and booked 1 instead of 2 nights...

The Hotel is certainly not 4 star (max 2). bathroom : terrible. Becomes 1 big pool after 1 shower, our showerhead was broken, sink got stuck. We had sort of kitchen which was unsafe for children, the kitchen was unuasble as there was 0 equipment (no pans, no forks knifes etc.) the bed was terrible ( creaking a lot). all furniture in the hotel are old and need to be redone. Restaurants food was average at best. Swimming pool and Spa mediocre . There is not much cleaning of your room and a lots of things are broken… I can continue even more. Do not book this hotel, because it is not worth their price.

Very poor hotel and services. The pool very small. The whole hotel needs renovation! The food not good at all. The staff is not friendly if you ask them for a help they do not mind: for e.g. there is no water/tea/coffee in the room (this is 4☆☆☆☆ hotel reallyyyy????) No shower gel etc.....this is the bad experience from lithuanian's hotel.

It is the 4th place I visit this place and it improved so much. Firstly I would like to mention that food was excellent. I am sure big changes were done in this area. We had breakfast, lunch and dinner. I always didn't expect much of the massages in Birstonas SPAs, but this time I was surprised. Man did a massage and it was so good and professional. I would come back, because of such massages. Rooms are not modern, but clean and you get everything you need. Can't complain about service either.