Name: Rusk House Serviced Apartments
Address: Houston, United States
Rating: 9.1

United States

New York

Chicago

Houston

San Francisco

Washington D.C.

Boston

Overall, our stay was mostly good, although there were a few issues, especially at the beginning and with service.
On the first day, we were assigned a room with no natural daylight at all, only frosted glass windows. This clearly did not match the online listing, which advertised natural light and a partial city view. After raising the issue at the front desk, we were given a different room the following day, which was fine.
Service was inconsistent. On one occasion, housekeeping was completely forgotten. Only after a strong complaint at the front desk was the room eventually cleaned. Prior to that, we were told cleaning was no longer possible because all housekeeping staff had already left for the day, which was not acceptable.
The room itself was well laid out and functional, though not particularly modern.
The location is excellent, just a few minutes’ walk from Grand Central Station, making it very convenient for getting around the city.
Considering we stayed over New Year’s, the price was reasonable, which is a definite plus.
Overall, despite the initial issues, solutions were ultimately found for all problems. For that reason, we would rate the hotel 4 out of 5 stars.

The hotel is in a good area, the staff is very friendly, the room is spacious, clean and has incredible views. The only thing is that they charge you a $100 deposit that they don't tell you beforehand and they supposedly give it back to you when you leave, although I'm still waiting because supposedly it's an international transfer and it takes a few days, let's hope it's true.

One of the best NY city hotel experiences I've had for that price range! Midtown is always hectic but given that this is a stones throw away from Times Square the street is surprisingly calm & needless to say hyper convenient to walk/ subway/ uber to anywhere.

Very spacious room (for NY), immaculate bathroom with Malin & Goetz high end amenities, clean linen & AC/ heating. Can be noisy if you're on the street side, but for NY it is ok. Gym is okay, has a lovely lounge/ working area downstairs w/ good WiFi & serves as a good quiet place to work or order in so you don't need to eat in your room. Service was excellent also - very happy & 100% would return.  

Great hotel in excellent location. Very clean, kind and attentive staff, excellent amenities. Highly recommend the PTH, we are return customers and would go back again.

The front desk is very small, but the front desk is friendly, check-in is convenient, and storage is also at the front desk. Free ice water is provided, the room facilities are very new, but no cleaning service is provided. It is very close to the central train station

Super location, right on the 5th Avenue. The room is too small. The breakfast restaurant is good. It is worth having a brunch.

The hotel was fabulously located in the Loop.
The room we had was very large, and although it was a bit dated, especially the bathroom, with a shower curtain, it was still very clean to this day. A minor issue with the drain was resolved immediately.

The staff was very polite; they even let us leave our things on checkout day. I'd also like to mention that the British pub downstairs is fantastic, whether for lunch or for a drink when you arrive tired from sightseeing.

In short, I would return.

The elevator is old and takes a long time to get to the 10th floor and above. There is no do not disturb sign and the waiter will knock on the door of each room. It's crazy.

Parking is cheap enough, $43 for 2 days. 
Staff are nice and friendly. I asked for not 
Cleanness of the room is well, but the room design is a bit  weird, long walk from washroom to the bed ;p
Not enough bright for the room but it’s fine for stay. 
Rooms distance is quite closed, and doors are not sound-proofing.

Two separate sets of elevators.  We were in the ”house” section.  Room was small and have never experienced 2 twin beds in a hotel until now.  Location for price is good.  I figured out too late that we could have taken the train/tran to the Convention center for $1.25 each way or $3 a day. There are 3 rail platforms less than a block from the hotel to take you north, south,  east or west.  Great bars and restaurant within walking distance.

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

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