Name: Marco Polo Plaza Cebu
Address: Cebu City, Philippines
Rating: 9

China

Hong Kong

Xiamen

Philippines

Cebu City

Wuhan

Jinjiang

Pasig

## Environment:
The hotel room was quite spacious and comfortable. It's very close to Victoria Harbour, and walking to Tsim Sha Tsui East and Tsim Sha Tsui MTR stations is also very convenient. I'm not sure if I got an upgraded room type, but my room even had a walk-in closet.

## Service:
The hotel room essentially met all my requirements. I chose a twin room this time because the king-size rooms were smoking rooms. Our room was on a higher floor, close to the elevator yet still quiet, and we could see a partial view of Victoria Harbour from outside. The front desk service was exceptionally thoughtful; they would proactively offer help whenever they saw us.

## Hygiene and Facilities:
The hotel seems to have been recently renovated. All the amenities are quite new and very clean, though the facilities themselves are relatively classic/retro.

## Breakfast:
Breakfast was a mix of Western and Cantonese cuisine. The variety of dishes was relatively rich, and the Cantonese dim sum was delicious. They offered freshly cooked pork rib or fish ball noodles/vermicelli, and the most thoughtful part was being able to add as much noodles or vermicelli as you wanted.

Just got back from Korea, and I was so impressed with how spacious the room was. I'd requested a room with a separate shower when I booked, and that's exactly what I got. The overall layout and facilities were excellent, and the cleanliness was top-notch. The hotel's location is fantastic, with Victoria Harbour night views and shopping just a stone's throw away. What truly surprised me, though, was the exceptional service. I had pre-booked a bus ticket back to Shenzhen and was rushing back to the hotel to pick up my stored luggage. The duty manager (I didn't catch their name) saw we were in a hurry and immediately arranged for a staff member to help us sprint with our luggage all the way to the bus stop. Otherwise, it would have been quite a struggle for us two women to drag such heavy suitcases for a 5-6 minute walk. The young man who helped us, Kevin, kept looking back to make sure we were keeping up. A huge thank you again to all the hotel staff who helped us today!

The location is excellent, right next to Harbour City. The hotel entrance is quite small. When we checked in, there were a lot of people, and the front desk said that since we arrived late in the afternoon, they upgraded our room. It was basically an upgrade to the executive floor on the top level, but nothing else really changed. The room they gave us was in a corner with no view. The room itself was small and dated, and it had a musty smell. However, the bathroom was newly renovated and very clean. The hotel service was mediocre. Breakfast wasn't cheap, but the options were limited, and there wasn't anything particularly tasty; don't expect much. The coffee machine wasn't automatic; it was a capsule machine you had to operate yourself, which felt a bit unusual. In other places, a server would lead you to your table and ask what you'd like to drink, then bring it directly to your seat. Maybe that's just how it is in Hong Kong. Paying over 2000 for a night on a weekend felt like pretty average value for money, and the service attitude was quite cold.

Comfortable stay. We booked 2 nights initially just to be sure we liked the hotel.  The surrounding was quiet and easily accessible by didi so we decided to stay on but had to booked a deluxe room since the superior room was full. We told the reception (Wendy) who served us about our additional nights and also mentioned the unpleasant smell on the carpet. She was apologetic and said we should have asked for a change of rooms. I told her it was too troublesome. She immediately switched rooms for us to a deluxe room although it was only due the next night. Her professionalism and attitude is truly commendable. Thanks Wendy.  We will be back again!

We had a great stay at Marco Polo Plaza Cebu. The location on Nivel Hills offered a fantastic view of the city and a relaxing atmosphere away from the traffic. The staff were professional and very accommodating throughout our visit. We especially enjoyed the breakfast buffet at Cafe Marco, which had an excellent variety. Overall, it was a comfortable experience and we would definitely return.

Marco Polo

Columbus

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