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Posted on Jun 30, 2025|Studio Suite
Chan CharlotteIt’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
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Price per night from:€637
Posted on Aug 18, 2026|Two Queen Room with Hancock Tower view
Guest User
The hotel's location is excellent, right in Back Bay, making transportation incredibly convenient. There's a shuttle bus from the airport to the hotel, and it's within walking distance of the train station. The views are great, with the Boston Public Library right downstairs, and shopping and dining are very accessible. The room was clean and tidy, the bedding comfortable, and the overall stay was very relaxing. The hotel staff were friendly and helpful, and both check-in and check-out were smooth. Overall, it offers good value for money, and the toiletries and coffee bar were also very good. The only minor downside was that there was only one chair in the room, which wasn't very convenient for two people.
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Price per night from:€203
Posted on Feb 11, 2025
88 countries traveler
It's so beautiful! I booked a city view room for my birthday celebration alone and I loved it. The view was gorgeous both day and night ദ്ദിᐢ- ̫-ᐢ₎ You can even see the sunrise during the day. It faces the beach, and the room wasn't too small for one person. This isn't my first time staying at a citizenM, and the experiences have always been quite good. This one is also near the station, super convenient.
The only downside is that the refrigerator isn't very cold. My birthday cake was going to spoil, so I had to ask the front desk to refrigerate it for me.
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Price per night from:€152
Posted on Nov 11, 2019
ZILIThis Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude.
There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel.
Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation.
In short, you don't need to live here if you don't want to watch the game nearby.
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Price per night from:€189
Posted on Jul 20, 2026|King Room
Beans23The location was great for us to do all we needed. It is possible to walk to most places but is also easy to get an Uber. Staff were really friendly and helpful. The room was fine, but the bathroom a bit tired. Someone had stuffed toilet roll into the door stop and there were patches to the shower, but otherwise it was fine.
The warm cookies on arrival were a lovely touch, as were the chocolates left in our room on the second evening.
There is a small gym, suitably kitted out, but guests can also use the YMCA gym in operating hours.
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Price per night from:€176
Posted on Nov 17, 2025
Heidern
This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.
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Price per night from:€661
Posted on Jul 27, 2026|1 QUEEN BED WICKED SMALL ROOM
Guest UserThe environment was so-so, but it's in the city center, about a 10-minute walk from the train station we needed to get to, which was pretty convenient. The transportation was good, and there's a beautiful park right outside. The surrounding restaurants, including Western ones, were excellent, though quite crowded – packed with people, probably because they offer great value for money. The price was around 2400, which is actually quite expensive, but it felt pretty safe.
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Price per night from:€223
Guest User
Had such a wonderful experience here, we went on a little weekend getaway before our first baby comes, firstly they gave us a complimentary upgrade to our room, my honey and our friend enjoyed the bar drinks and were served their beverages in the timely manner, breakfast the next morning, the food was delightful and was brought directly to our room for us. Check in and out was made so easy with the kindest front desk attendants. The view from our room was incredible! 10 out of 10 will be staying here when we find ourselves in Boston again.
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Price per night from:€268
Posted on May 17, 2026
Guest UserThe hotel is clean and in a great location. Unfortunately the rooms are far too small. I understand that there is a Japanese compact theme going on for the rooms but it would be useful to potential guests for this to be clearly spelt out in the booking information. There is no room for two suitcases and very limited space to put clothing. The bed becomes the settee and vice versa. When the bed is down it is very cramped and difficult to navigate around it because the suitcases are on the floor. The US is known for big rooms, big beds, and big servings of food. You would not expect to find such small rooms in a U.S. hotel.
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Price per night from:€149
Posted on Dec 14, 2025
Guest User
The hotel room was great with a wardrobe room with a microwave, coffee machine, an ironing board and iron, a toilet and bath room, and the main room with a King size bed. If you stay long, they will provide room service once every 2 days. The heater in the room by the window works very quickly but can be too noisy if you have turned it on while sleeping. The reception area provides free water, coffee, and biscuts all day, and the reception staff are always around. Breakfast is extremely good with many Western culinary choices. The metro station Washington Street is just 5–10 minutes’s walk away downhill. There are also a few shops and restaurants in the neighborhood around the station.
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Price per night from:€92