Anonymous User
May 5, 2024
The room card can't open the gate of the swimming pool. The same card was used to enter the house in front of us. The front desk of the swimming pool received several guests who went in to buy things, but they disappeared. I called for a long time in front of the gate with my child, but no one came. The scene was really embarrassing and infuriating. When I returned to the room, I saw a chewing gum on the bedside. I immediately reported it to Ctrip and the hotel. The hotel kept saying that they would help clean it up. I think they just wanted to destroy the evidence. The hotel was asked to check these two major problems later, but the hotel was too lazy to check and just perfunctorily dealt with them. There was basically nothing to eat for breakfast. I only had a few bowls of noodles in two mornings. The hotel keeps saying that it pays attention to customer satisfaction, but the lobby manager's WeChat only perfunctorily replied one or two sentences out of ten sentences I sent. Kaiyuan Mingdu is really not worthy of its name. In June last year, I booked the Nanshan Heyuan Kaiyuan Mingdu Resort. When I arrived at the store, they gave me another room type, but I found out. I booked the Liyang Kaiyuan Mingdu Hotel on New Year's Day this year, but I was asked to check out a few days later, saying that my room was booked in advance. It was really bad. Let me ask, is the name Kaiyuan worthy of the service and price?
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