Misleading images on ******* meant I paid extra for a sea view room but didn’t get one. The hotel itself has no reception or help, you have to walk up some steps round the corner to el Greco for any sense of support or reception. For this I don’t think it was a 4 star hotel. You also have to check in there where a kind older man will show you the way If checking in late. I aSked for a double several times but got a single despite messages to the hotel during my stay I didn’t hear back - but this seems to be down to an error with ******* than the hotel itself. When checking out the lady behind the desk was kind and helpful and reduced my price so I only paid for the street view room I had. So although a disappointing experience they were helpful and understanding in the end. I don’t think I’ll stay there again however the location was great, right on the harbour in old Chania.