Spa Court

The general facilities were good, but overshadowed by the awful mattresses that allowed us only a few hours of broken sleep when the springs poked you on an unsupportive mattress through the night. On the Saturday after the first night when complaining I was told there was nothing that could be done before Monday which was our checkout day. It was a very black mark on an otherwise decent room, but being able to sleep is really important as it did affect everything we had planned as we're so tired all weekend.

General stay was good, hotel was nice and clean. However access was a pain due to the dedicated app they use to access the property. I never initially received the email for activating and nor did anothe couple. Which led to a bit of a wait. Stay lets quickly remedied this however.

The only issue was the overwhelming smell of smoke when you enter the apar**ent. The actual property was great for what we were looking for. Close to the centre of Cheltenham, walking distance to lots of restaurants and plenty to do. Space was clean and comfortable but we could not get passed the smell every time we entered the apar**ent.

The property is a good property! However the tv was coming off the wall! The Wi-Fi didn’t work! The shower was blocked and water kept rising when taking a shower! We had to wait a while for the water to go down before the other person could use it! The kitchen sink was leaking

Spent a weekend here. Location is great, right next to the High Street, so close to everywhere you might need or like to go. The accommodation is repurposed student flats, so separate room with drab to no decor, but each has its separate shower room. There’s also a communal kitchen / dining area with fridge/ oven / essentials. Great if you’re looking for a no frills base for the weekend with your mates. Downsides are that it is opposite a bar that advertises 4pm to 4am opening. The music blares out for up to 12 hours and can clearly be heard I’m the flats, you may need ear plugs. Also the beds need some work, lumpy, broken springs in mattress did not lead to the best nights sleep.

Small but everything present. No instructions as to get heating on but we did get radiator working - towel rail not so much. Bed mattress not high end. The physical key fob in apar**ent did not open the door - phone key worked well. Good central location.

A perfect stay really nice apar**ent with cooking facilities , washing machine iron etc. Also right in the heart of town with paid parking 5 mins walk away.

Potentially a good property but seriously spoiled by two things. The mattress is clearly faulty, noisy springs, lumpy and very uncomfortable. The neighbouring nightclub allowed its clients to hang out on the street, being very rowdy and obnoxious, until 3am one night, and 4am another night. Reported all this to the agent Staylets after the trip but they dismissed the complaint, clearly not interested in even looking into what was reported.

First impressions were good. Neat little studio, modern decor, clean, well lit corridors, good entrance security system. We were there for 4 nights. The bed was extremely uncomfortable - the two mattresses were terrible and need replacing. Also they were put together to make a double bed, but there was a hard raised ridge in between the two. The worst bed I have ever had in a hotel. For 3 nights out of the four, we were kept awake until 4pm, as there is a nightclub adjacent to the property which had loud music blaring and people screeching and shouting in the street until well after the 3am closing time. Even though we were on the second floor the noise was extremely loud and intrusive. It is very unfair to let these flats knowing that this public nuisance is going to prevent any sleep whatsoever. The kitchen tap unit was very loose, making it difficult to turn the taps on and off. This needs fixing. There was only one teaspoon, and only one dessert spoon. The drain in the shower smelled bad all the time.